I have a birthmark that covers part of my face and half of my neck, and I have been trying to cover it up for years. I did a decent job with store bought cosmetics, but it was clearly noticeable, and, even worse, it would always get all over my collar. Needless to say, you can imagine how excited I was to find out about Microskin - and let me tell you, it's every bit as good as advertised. It literally will not come off unless you actively remove it with a cleaner, though I would recommend not wearing it for more than a day or so. The product is outstanding, and I will be a customer for years.
I'll be honest - I would probably buy the product regardless of the customer service, but it is absolutely exceptional. For example, I had to go to a wedding earlier this year, and I was terrified about people noticing my birthmark. I was convinced that I would look so hideous, it would draw attention away from the bride and the groom. Remembering Microskin, I decided to call the New York office and tell them about my problem. I spoke with Michelle, who was extremely empathetic about my situation. Although she advised that the best results come after receiving a consultation, she had me email a photograph of myself so that they could rush out the colors that matched my skin tone. It got here in plenty of time to experiment with the product, and by the day of the wedding, I was confident in my abilities to apply it properly. The wedding went great, and it didn't wear off at all. I just can't say enough about the experience I had with Michelle, who was incredibly kind, sensitive, and attentive to my needs. This product changes lives, so they know how important it is to get it right. And let me tell you- Michelle is the right person for the job. I can't imagine working with anyone else.
A little bit later, I had the opportunity to visit their travel clinic in Houston, where I was seen by a technician/makeup artist named Austin. He was very patient, and took all of the time I needed to explain the product and create a custom color that matches my skin tone exactly. Perhaps most importantly, he was extremely kind, and didn't look down on me for choosing to wear makeup (you would be surprised how many do). Like Michelle, he knows that he is changing lives, so he takes all the time necessary to make sure that this is done right. He had me stand in various lighting conditions to ensure that the product was doing its job, and if there was even a little bit of room for improvement, he would start the process all over again. After he found the best color for me, he had me practice with an airbrush so I could get used to the process, and see if I could duplicate the steps he took when applying it to my face/neck. His knowledge and expertise was incredible, and he gave me several tips on how to apply it so that it would be as convincing as possible. (For example, he told me that applying lightly on my neck would be more natural, and had me apply it to areas where I don't have a birthmark so that it would balance out). They made a point to find the very best people for the job - ones that have exceptional talent, along with the social skills and compassion necessary to work with people like me. I simply cannot say enough about the product, as well as the people who work here. Microskin is a blessing and a miracle - because of them, I feel like I have a life. I feel like a normal person. Thank you. read more