I'm in the process of taking Mickey to small claims court because he will not fix my transmission that is still under warranty. I dropped my vehicle off last week for 3 days, and when he called to let me know my truck was ready, he didn't even work on it (neither did he tell me that he didn't work on it). Today I had a different mechanic look at my transmission and he said that my reverse is slipping because they didn't seal the piston for it right and that my over drive is acting up due to my torque converter... below is a copy of my statement that I filed with the BBB:
Consumer's Original Complaint :
I had my transmission rebuilt at Mickey's Auto Repair and I have had nothing but problems with it starting from day 1.
My transmission was rebuilt with a 90 day warranty. I paid $500 down and the rest at the completion of the job ($350 was paid on debit). I have had nothing but problems with my transmission since the first day of it being rebuilt. I am also having difficulty getting it repaired and have tried numerous times to get it repaired (again) but am having difficulty getting them to do to this. I finally dropped my vehicle off at Mickey's shop on 5/16/12 for servicing. On 5/19/12 I picked up my vehicle but by the time I made it home (1 hour away) the transmission started acting up again. This is unacceptable because there is no reason for them to not be able to pin point the problem and fix it being that they have specialized equipment to help them troubleshoot (not to mention they specialize in transmissions) I am wondering if he gave my transmission a temporary patch to extend the life past the 90 day warranty (which expires in 2 weeks from today). Here is a detailed description of the poor service I have received from Mickey's Auto Repair:
1) They forgot to reconnect a harness which controlled my gas gauge and other functions.
2) DTC P1810 Trans Fluid Pressure (from day 1) and I had to keep coming back until they weren't too busy to fix it.
3) After about a month, reverse began to act up. I'll put it into gear and it will take about 8-12 seconds for the gears to lock in. They were usually too busy to fix it 'right now' and would ask me to 'just bring it back Monday'. (They know it's a two hour round trip from my house to their shop)
4) After about a week, a loud "clink" sound started coming from transmission area while shifting (U-joints are good). Mickey said it's my transfer case making the noise because the transmission is shifting harder. I've had transmissions rebuilt before and have NEVER had this happen to any of my vehicle's transfer case.
5) After about 2 months, overdrive started acting up. Mickey said it was the Throttle Position Sensor so I replaced it but did NOT fix the problem.
6) I dropped my vehicle off to have them fix the 'reverse' and 'over drive',I picked it up 2 days later but when I got 30 miles down the road, OD started acting up again. And the reverse is still doing the same thing.
The majority of the times I brought my vehicle back to the shop for repair, they were usually too busy or didn't have the part and would ask me to come back another day. My 90 day warranty will expire in 2 weeks and feel like the owner is stalling me until the warranty expires. read more