This company might have "Pros" in the name, but don't let that fool you.
I called on Saturday about cleaning my gutters. 'Brad,' no last name or title given, set me up with a quote and scheduled an appointment from 4-6 pm that Monday, 6/27. I got off work early to be there when they arrived, and they never showed up. I called at least 4 times trying to reach Brad, but everytime I rung through to voicemail, until the last call (at 6:15 pm) he put me straight to voicemail. I left a message requesting a call back, or I'll be forced to charge back the deposit I put down.
Evidently, that must have gotten his attention, though not with any urgency. It wasn't until 5:30 pm the following day, nearly 24 HOURS LATER, that I even got a call back. Brad said he had me scheduled for Wednesday for 1-4 pm, which wasn't even an option he gave me when I first called in. He was unapologetic, and wanted to stick with the Wednesday booking. I told him that was unacceptable, and I can be there for 4-6 pm on Wednesday, though I'd have to leave early again from work. Brad was reluctant to schedule for that time, but eventually agreed, saying his men would be there promptly at 4 pm.
Wednesday, I come home to check on my dog and have lunch at 12:30 pm, when I see a pickup with ladders sitting outside my house and men in my backyard with the gates open, ladders on my house. Obviously, I was livid. They claimed that the boss, again Brad, didn't tell them about the change in schedule. They had been at my house, unsupervised, since 11 am. That's 3 HOURS before the supposed scheduled time that Brad would have had in the books. My dog luckily didn't run out the door, gate, since I have a doggy door to my back yard. She was hiding in the basement, and is usually very sociable, making me suspect they might have been less than kind to her.
I called Brad of course, only to get his voicemail once again. He called back right after his crew left the scene, which is suspect in itself, but also was apathetic to the entire conversation. A direct quote was, "I mean, we got the job done."
Michiana Gutter Pros isn't only unprofessional, they don't care about you, your property, or your privacy. I wouldn't be surprised if Brad has had a history of cutting and running with the deposit. They might have a cheap price tag, but in this instance, you get even less than what you pay for. read more