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Michelle Mroz, FNP

5.0 (1 review)

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7 years ago

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SouthernMED Pediatrics - Fort Mill - Wellness visit

SouthernMED Pediatrics - Fort Mill

2.4(7 reviews)
1.0 km

I wanted to write an update on Dr. O at SouthernMed since we have seen her several times now. She…read morecontinues to be very personable and takes the necessary time to listen to her patients. I am very satisfied with her knowledge and compassion towards children and their caretakers. I have not had any issues with the staff. The front desk staff and support staff have all been great. Thank you SouthernMed!

TERRIBLE SERVICE. Was turned away because I arrived a mere minute after the "grace period" even…read morethough I called ahead and informed that I would be running late. I am a single mom coming from work! The lady in the front with the gray bob was extremely rude to me and unwelcoming. & Also wouldn't let me speak to anybody else about the case. Will be calling back about her tomorrow. & Instead of calmly and patiently explaing what they could do for me, she claimed that there was no appointments left for today but the office doesn't close until 5 and there was no one in there. She also could've told me right away what they had available the next morning, anything. It's about how you speak to people, especially in front of their children. I'm sure there are appointments every 30 minutes. This was our first appointment as well. So clearly I was unaware of how strict the policy was. Our last clinic in TX was very professional, kind & welcoming. They would've handled this differently. We willl not be scheduling another appointment. I rather drive 30 minutes then have my child go to a doctor I don't trust. Mother's intuition never lies. 0 stars.

Novant Health-GoHealth Urgent Care

Novant Health-GoHealth Urgent Care

2.7(17 reviews)
6.2 km•Steele Creek

5 Stars. My daughter injured her toe on our trampoline and needed to be seen the next day due to…read moreswelling and bruising that showed up. It was a holiday weekend and they were fully booked at the clinic with online appointments. However they told us to come by ASAP and they would work us in. I wasn't excited about what was seemingly going to be a long wait. The staff was short handed, and very friendly despite this. They worked us in and we were seen in less than an hour. X-rays, exam and all in under 1.5 hours. I will def come here again!! The clinic was very clean, and the staff wore masks. They cleaned each room and sanitized after each patient. Made sure I had checked in, and checked back in with me to see if I had received the check in link. I don't understand the negative reviews, as our experience here was nothing but positive!

I went in around 8:45 PM 5/28/26. The girl at the front desk asked if I had an appointment, and I…read moresaid no. While I was trying to check in, she immediately told me not to bother because the system would not let me, and that I was not going to be seen anyway. I explained that it was for me and my baby. She didn't give me time to explain the reason of visiting she was just rude from the start. The way this employee treated me was extremely rude and lacked any empathy or compassion. It honestly baffles me, especially working in the healthcare industry where you interact with sick patients and families who may already be stressed or worried. A little kindness and professionalism can go a long way, and unfortunately that was completely missing from this experience.

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Novant Health-GoHealth Urgent Care
Novant Health-GoHealth Urgent Care
Novant Health-GoHealth Urgent Care

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Michelle Mroz, FNP - nursepractitioner - Updated October 2026

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