I made a HUGE mistake booking here, I deiced to pay £50 more to stay here than another hotel,…read moredouble bed increased to king size bed, 2 star to 3 star hotel, I though it would be worth the extra. king size bed was 2 single beds. dated key card locks that did not work, thankfully my phone could bypass all the locks and I set it to master key mode to unlock every room in that side of the hotel. free wifi was 0.35mb for the whole hotel, the bar had better toilet paper than the rooms, the shower temp had a mind of it's own, at the lowest setting i almost got burnt. free car park is for 8 cars if that, staff park in loading bays and hit each others cars while laughing curtains were hanging off the wall, mold on the bathroom ceiling, and the table lamp was arcing due to damaged insulation, carpet was in need of a hovering. dirt and hair clips on the bathroom floor. £175 for 2 nights - £12.50 extra for a cup of tea in the morning per person per day which I refused to pay. I had family staying in the OLDER side of the hotel, rooms were larger, with KEYS that worked. on exit I was informed they will be changed to the key cards that don't work soon. after the 1st night i TRIED to find someplace else to say for the 2nd night but it would have been a further £160+ to get anyplace else that night

You can never go far wrong with a Premier Inn,this one was no exception! Situated near an…read moreindustrial estate. It has the usual good standard of Premier Inn bedrooms, complete with free tea and coffee, plus shower gel in a dispenser in the bathroom. There is a pub/restuarant next door where you can pre-order your breakfast, well worth doing. Continental or Full English is on offer. We did have an evening meal in the pub, it was a little busier then but a good meal. Ample car parking too

Novotel has become a regular haunt for me since I gave up the country pursuits of my previous home…read morefrom home. At first, my thoughts were, it's OK. OK as in OK. Average. That'll do. But slowly, there are little things that have made me like the place more and more. Sure, it's still average, it isn't going to make for a memorable experience, but it is comfortable and relatively well maintained. I'm in here every week, and it's nice that from the 2nd/3rd week in, the staff knew my name. My previous stay, I barely registered over 3 months of weekly visits. I stay in the superior rooms, which have great showers, and the beds are pretty comfortable. I've even managed to venture into the gym, which, only 3 machines and no cleaning equipment, isn't ideal, but it's OK too. Now the restaurant, it's definitely nothing higher than an OK. The food is very much feels like freezer food rather than particularly fresh, but it's certainly OK enough, although more vegetarian options would be nice. I haven't bothered with breakfast, for the cost, I know as a veggie it won't be worth it (13.95 for breakfast? No way....). Parking costs £5 a night as well, so be prepared. Novotel, it's definitely OK, but sometimes OK is good enough.

Nice looking hotel however we stayed and parked our car there 3 years ago and it was broken into…read morewhilst we were on holiday , more than 8 cars were done when we were away so beware of this if you plan to stay here.

I made a HUGE mistake booking here, I deiced to pay £50 more to stay here than another hotel,…read moredouble bed increased to king size bed, 2 star to 3 star hotel, I though it would be worth the extra. king size bed was 2 single beds. dated key card locks that did not work, thankfully my phone could bypass all the locks and I set it to master key mode to unlock every room in that side of the hotel. free wifi was 0.35mb for the whole hotel, the bar had better toilet paper than the rooms, the shower temp had a mind of it's own, at the lowest setting i almost got burnt. free car park is for 8 cars if that, staff park in loading bays and hit each others cars while laughing curtains were hanging off the wall, mold on the bathroom ceiling, and the table lamp was arcing due to damaged insulation, carpet was in need of a hovering. dirt and hair clips on the bathroom floor. £175 for 2 nights - £12.50 extra for a cup of tea in the morning per person per day which I refused to pay. I had family staying in the OLDER side of the hotel, rooms were larger, with KEYS that worked. on exit I was informed they will be changed to the key cards that don't work soon. after the 1st night i TRIED to find someplace else to say for the 2nd night but it would have been a further £160+ to get anyplace else that night

Staff was really great. Patient with the jet-lagged tourists. Attached restaurant did a lovely…read moredinner and accommodated our low-sodium diet needs. Definitely would book again.

LOVELY STAFF. GREAT ROOM…read more I asked for a quiet room and boy did I get one (415). I stayed for three nights and slept like a log each one. Best three nights sleep in ages. Every single member of staff I dealt with was warm, friendly, gracious and super helpful. Everything was excellent but there were a few things missing that, if available, would've made my stay super excellent. -No Room Service: I was staying alone for three nights and didn't like the idea of sitting by myself in the restaurant to eat my meals so room service would've been preferable for me. Because of this, I was spending money elsewhere and bringing food to my room so you lost revenue there. I'm sure a lot of solo travellers probably do this.  -No Fridge: I also brought some small snacks and drinks for my stay and there was nowhere to store the things that were required to keep chilled. Real milk (not a fan of hotel UHT milk), pop, wine, salsa, yoghurts, etc. -No Safe: I had to carry my laptop everywhere with me as there was nowhere in the room to secure my high value belongings.

Me and My friend booked a room for one night as we were going to a gig at the O2 Academy. The room…read morewas pretty clean and well decorated although it was quite small and had a very small bathroom. But it was OK for what we needed, somewhere to stay after a night out! The hotel has a 24 hour reception and there is no time limit to return to the hotel after a night out. The staff were very helpfull with ringing taxi's and any thing we needed. However the hotel is situated in a run down area of newcastle and on top of a hill. It's about a 20-25minute walk into town and you will pass through an area which is rough, there are buses which are pretty regular. I would recommend the hotel for people who are stopping for no more than a couple of nights and are looking for a cheap, basic place to stop. I would defiantly stop there again.

I just walked in to get a pizza to go, and a pint while I wait, and wow!!!! Great service!!! Great…read moreGuinness! Great prices!!!! Super friendly!!!! And the pizza arrived before I finished my pint!!!! Can't say enough about this place!!! If I weren't leaving in the AM, I'd become a regular!!! Gem in the rough! Soundtrack is also awesome!!! Everyone wants Neil diamond, pizza, and beer!

Food seems good most of the time but waiting times between ordering food / drink and serving is…read morerather hit and miss.