Matthew was soooo helpful and he was so sweet and helped me find everything the store clean and neat

McKenna and Oliver are fantastic. Have an old painting - huge - that had odd and dark colors. She was right on top of the matting and frame colors and Oliver made it happen. There was another wonderful lady there too but I don't know her name. Thanks guys!!!! read more

Oliver and Jessica went over and beyond to accommodate my sister for her birthday! Instead of replacing one balloon they replaced all of them for the inconvenience and it really made our day! I also needed help putting the letter in my car and another associate helped me. Thank you guys!!!! read more

HUGE thanks to Nicole in the framing area. She's smart and patient with those of us who know absolutely nothing about framing. What's an insert? Lol. Thanks for your kindness and understanding. A quiet ninja who can frame anything. Thank you!! read more

Never go to this store you will not get help from the employees. I asked an old lady employee for help and they said they were assisting someone and she would call someone to come help and never called anyone to where I had to look for the stuff on my own and she was rude. Do not go shopping here unless you wanna go on a scavenger hunt for your items. read more

Just ran in to get some supplies and while I remember I had a voucher's for 5 bucks I had no clue how to get it to scan and Rosa working the front was so patient and polite and help guide me through the prompts on the scanner for a swift and smooth check out THANK YOU! read more

My quest to find the supplies to prepare a Welcome poster for an upcoming Engagement Party brought me to Michaels. LaSharla very kindly offered to guide me thru the necessary supplies needed, taking into consideration the layout of the photos that were to be included. She was amazing. A short time after our sale was complete and we were on our way, I realized that I did NOT have the photos!! We returned, retraced our steps and came up empty handed. The entire staff (even some customers) aided in the 20 minute store-wide search. Finally my red photo folder was located in a shopping cart!!! Thanks to LaSharla, and the other employees who joined in the search! read more

You know the chain. Framing is very pricy. The silk flowers are better when they have discounts. The are all sorts of crafts for all ages. read more

Don't get custom framing here. Ever. $200 later (after their "coupons"!) and my artwork still has wrinkles in it! They do what THEY want no matter what you say or pay for. Now, I will have to hire someone else to take apart their botch job and see if my project can be saved! As if I have the time to get something done twice! And to pay twice, too! read more

Same on you Michaels: why would you sale the grab boxes with all of the same items in the box. Personally I don't need 8 "2022" graduation yard signs. I did understand that I was purchasing the box without knowing what could be inside. At least mix up the items. Not a good customer promotion read more

Michaels is my go to for the holidays. I don't know what I would do without them! They have great deals all year round but especially during the holidays! read more

Very thoughtful and helpful in the framing department. It's not every day that customer service wins over all else. Thank you from LLMC. YALL ARE AWESOME! read more

DO NOT go here without a coupon!!! Coupons are available on your smart phone or through the mail. Usually 40% off 1 item! (Once in a while it is 50% off 1 item) You're crazy if you don't have or use a coupon here! If you ever need a frame... and a buy 1 get 1 Free sale is NOT going on...then do not buy a frame! Go home and come back in a week! Unless, it is a custom frame--which they always have huge coupon discounts available--do a google search if you need to, check their website or check their app for these coupons--up to 70% off!!! Also if you ever need any large poster or foam-board, backer-board cut in half--just ask someone in the framing department--they don't charge me for simple straight cuts--(custom matting costs money) ask for KRIS--he was very nice and helpful. I've gotten a little attitude from 1 guy back there once but I don't know his name at the moment... It is pricey without a coupon but even then--of you need 12 things and can't find these specific art supplies anywhere else... It's still nice to go once in a while for things I need. read more

All Michaels have decent merchandise, although their prices are high for the quality - so use coupons. This Michaels store NEVER has large bags for wreaths, garlands, and other large items. When you ask the cashier why they are always out, their reply is, "Call corporate, they won't send us enough bags." They are asking customers to call the corporate office? What is the store manager doing about it? Apparently nothing. read more

You go to Michaels for the coupons and sales, not the customer service. There is normally 50% off and other various coupons on their website or app that can make your purchase affordable, but do your research before you come because the employees are not willing to help you. The employees are extremely rude and act like you are bothering them when you ask for help and they have to stop stocking to help you. The cashiers are even worse, if a coupon doesn't scan they will just tell you that you can't use it, but won't say why. I wish this store would train their employees better. read more

Jim in the framing dept and Jason the District manager went above and beyond to help on a special project. They were both very knowledgeable and cared about our project. read more

When calling the store to ask a question.. Watch out because the employees answering the phone do not practice the customer service etiquette that you are supposed to use and you may get a cranky/rude person who does not really care about helping you. And also, if you can't find your receipt, be prepared to lose $$$ on a $20% restocking fee. read more