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    3 years ago

    Clean and organized store. I couldn't get over how friendly and helpful the employees are here. Love their coupons too.

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    Ask the Community - Michaels

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    Fully Promoted - Storefront Picture

    Fully Promoted

    3.8(9 reviews)
    6.7 mi
    $$

    I have been a repeat customer at this location for my business. I just dropped off an order of…read morehats, coats, and sweatshirts to be embroidered. I have had these same items embroidered in the past without issues. This time around they placed the logo and name on different sides of the various items. They never said that they would have to do this, and there was no communication from them what so ever. When I noticed that they misplaced the logo and name on my coats and brought them back to the store, the gentleman behind the counter who took my order said he had no notes on the order regarding placement, and that he could offer a refund for these misprints but had to go get his manager George. When George came, he stated that this is why he does not want to let people bring their own items in to be embroidered, because they are too picky. I am not being picky, i just expected uniformity. This was not an issue on previous orders, but now it was. George did not offer anything to resolve this for me. Being a repeat customer, and having just ordered 500 dollars of embroidery, I would have been happy with them simply crediting me for the items that were mis-embroidered, like the one gentleman offered to do. I was going to be ordering dozens of t-shirts from them for the warmer months, but i will no longer being using them. They were rude and acted like i created the problem, when they simply messed up. Everyone messes things up sometimes, but when you do you have to be accountable for it, and most businesses try to keep their clients happy. They do not communicate at all, and never even let you know when your order is ready for pickup, but they have no problem blasting your email with junk. I would not recommend them to anyone, especially a smaller company or individual. They do not care about their clients. If you are somebody that is looking for printing, marketing, or embroidery services, look elsewhere. You will be much happier, and you will get what you actually pay for. Zero stars.

    Very professional and attentive service. George was great with a logo I was having imprinted on an…read moreitem. We weren't sure if the article could take the heat of the iron so I left him one of the items for a test run that was successful. We also had to rework my logo so it could fit and George offered great ideas and modified the logo so it would fit on the items and look it's best. Turnaround time was much faster than I expected and the price was a great value. Thanks George for making my daughters wedding Welcome bags look great!

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    Fully Promoted - Represent your company with custom embroidered shirts. We carry 1000's of brands.

    Represent your company with custom embroidered shirts. We carry 1000's of brands.

    Fully Promoted - Caps anyone? We carry 100's of brands of headwear. Low minimums. Need 1000's of hats? We've got factories overseas that can make it happen.

    Caps anyone? We carry 100's of brands of headwear. Low minimums. Need 1000's of hats? We've got factories overseas that can make it happen.

    Fully Promoted - Reverse Applique starting at $25.00.

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    Reverse Applique starting at $25.00.

    Fabric Factory Studio

    Fabric Factory Studio

    2.7(11 reviews)
    8.3 mi
    $$

    I can't say enough good things about the assistance that Daniel, the owner, provided to bring life…read moreto my vision or the workmanship put into reupholstering chairs and creating cushions. The work exceeded my expectations and the results are outstanding! He reupholstered 2 chairs, created cushions for the Ben he's under the windows, and made coordinating pillows for our couches with fabric from the chairs. He also helped select and coordinate all the fabric. I have attached before and after photos so you can see for yourself!

    I am a generous reviewer & was conflicted with leaving such a low rating so I opted to sleep on it…read more(for 2 weeks, no less) to make sure I still felt as strongly about my review. Unfortunately the time away from my visit did not warm me towards this establishment. First off, the selection was not nearly what I had hoped for - which I'm relieved about in retrospect since I'll never give them my business. The bolts were leaning on each other in cubbies versus hanging on the wall like other outlets. I mention this only bc it requires some rooting around to find something you're looking for. This is not a deal breaker for me, but customer service is. That being said, there were two employees present when I was shopping. One woman, behind the counter, seemed friendly & helpful enough. I wish I had asked her name so I could mention her specifically. Had she been working alone I assume this review would be entirely different. The other employee, an older woman with gray hair, was unbelievably rude & I was rendered nearly speechless! She behaved so unprofessionally towards me that I walked out of the store & had to explain to my young kids what "inconsiderate" meant and why we don't patronize places that belittle us. I'm not sure why she has a chip on her shoulder...or maybe she was having a bad day...but her attitude was unjustified & they lost a potential weekly textile purchase. It was a major disappointment all around. ----UPDATE Nov.2013---- Apparently she WAS just having a bad day and has since reconciled. I am compelled now to return to the store and take a look around b/c I am all about second chances and they definitely deserve one. Will update my Yelp once I do.

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    Fabric Factory Studio
    Fabric Factory Studio
    Fabric Factory Studio

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    Michaels - artsandcrafts - Updated May 2026

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