I was visiting San Luis Obispo and the screw for my frames fell out. I stopped by Michael's and they were gracious enough to spend the time finding the exact replacement needed to fix my glasses. They also would not accept payment the repair. I wish I was a local, I would most definitely use them for all my optic needs. read more

Christmas 2024. My son, daughter-in-law and infant grandson came visit from out of town. On the night of their arrival, she discovered that she had forgotten to pack her contact lens kit. Without the lens, she could not see. This became a crisis and threatened to ruin the visit completely. The next day was a rainy Christmas Eve. Many optical outlets were closed for the holidays. Desperate, we went to the few that opened (but would close early), in hope of obtaining emergency contact lens that would fit her prescription. Our hope dimmed after several unsuccessful attempts. Fortunately, Michael's Optics in San Luis Obispo was open, and welcoming. Even though they did not have the lens on hand, the staff went out of their way to call nearby optics outlets to inquire on our behalf. It was not looking good. But, incredibly, an outlet that they called actually responded with a 'yes', and we were able to promply pick up the much needed lens, with the correct prescription. This was*indeed a Christmas miracle. I can't thank enough the staff at Michael's Optical San Luis Obispo. They gave us valuable assistance even though they were only hours from closing for Christmas. They made no revenue from us, but they certainly saved Christmas for us. This review is written as a heart-felt thank you to the wonderful staff on duty that day. May they have a happy New Year! read more

Michaels staff is wonderful. I have been with them for 7 years. They are always helpful if you have any issues with your glasses. Today I took my daughters glasses in because a screw fell out. They fixed me up in a jiffy. The screw was a bit long si they cut it to fit. I'm not sure my wife understood when I informed her the ladies down at michaels gave me a needed screw and we cut it off when all parties were satisfied. I may not be allowed back unchaperoned. :-( read more

What an excellent staff. I am blind without my glasses. I would not be able to recognize a face two feet away without them. With that said, I'm also a college student that cannot afford $400+ (after insurance) for quality brands that I've come to love like my Ray-Bans that I've had for four years and sadly shattered a few weeks ago. I ordered a pair of Warby Parker's last week and although affordable, squeezed my head to high heavens. I called Urban Optics and a variety of other shops hoping to get my frames adjusted and they all wanted a $15+ service charge through a scripted policy statement in their phone calls. I later called Michael's Optical and was warmly greeted and offered a frame adjustment for the cost of nothing more than a smile and a handshake. I arrived within half an hour and Steve was ever so helpful. We had light conversation as he adjusted my frames and left my face beaming in happiness and relieved of pain. I will definitely be returning here for my next pair of quality glasses because of the kind staff. 5/5 read more

Amazing customer service. Back in June I visited a different local optical shop for an eye exam and new glasses (insurance reasons). The short story is that the other shop make progressive lenses for an existing pair of frames. When the new lenses did not focus properly, the OTHER shop gave me attitude, refused to help and asked me to find a shop that could work with my Mykita frames. Fortunately, I went to Michael's Optical. Both the optician and the optometrist went out of their way to help me. They worked with the glasses and were able to adjust the fit and position to give me good vision. So let's get this right, I AM NOT EVEN ONE OF THEIR CUSTOMERS AND THEY WENT OUT OF THEIR WAY TO HELP ME.. truly amazing.. get that again, they went out of their way to help someone who was not their customer. But guess what?? I am their customer now. They truly know customer service and go well above and beyond. THANK YOU!!! If you're in SLO and need anything done with your glasses or sunglasses, this is definitely the place to go. read more

Nice and awesome staff here at Michael's Optical. I stopped by Michael's Optical since one of my nose pad on my glass was missing. Chelsea installed a new set of pads on my glasses for free of charge! Will definitely come back for my next exam and glasses!! Thank you Chelsea! read more

I was in urgent need to fix my glasses because I sat on them. Not my proudest moment! I walked into Michael's Optical and received the best customer service with the biggest smiles. They approached me and asked what I needed and I asked if it was possible to get a repair. They began to work on it right away and fixed it and cleaned my lenses within no time. As I went over to pay they said it was on the house and I couldn't have been more appreciative. I am not one to write yelp reviews but this store deserves acknowledgment for their kindness. read more

I was in SLO for the weekend with my family. Stopped in to repair my prescription sunglasses, losing a screw. The gal at the front desk was very nice immediately taking my glasses to replace the missing screw. While fixing my glasses she noticed that I was missing one of my "socks" on the glasses. After replacing the screw, she checked to see if she had a match to replace the sock. She was unable to find a match but a gentleman came from the back to help and found a pair that fit. He installed the new pair and adjusted the glasses to fit properly. They did all of this free of charge. I was very thankful and would refer them to anyone in the area. read more

I have been getting my glasses here for over 15 years. They are thorough and professional. I am hard on my frames and get them adjusted frequently. In fact, I am going in this morning to get these frames adjusted. read more

I got my glasses at Michaels bout 6 months ago with very lightweight lenses and frames. Unlike the big box stores, Michael's was one of the only places that could work with my current frames and provide the light weight lenses I wanted. Recently, I bent the frame, took them into the store, and I was fixed up in about 5 minutes at no cost. They had the tools and expertise to make the Silhouette frames like new. The service is 5 star. read more

Great service and the owner bends backward to accommodate.

Ordered a very nice pair of glasses there. At the moment they told me I'd receive my glasses within a week. Nope! Not only I did not get my glasses that week nor did they inform me about the delay. I called 2 weeks after, a staff told me they should arrive in 2 days. Nope! And they didn't call me again about the false information they gave me. Finally the glasses arrived 3 weeks later. They apologized and told me there was a miscommunication in the whole process. They were being nice about it and gave me some little gifts. I mean I like the glasses. But I definitely had better service than that. For the amount of money I paid for the glasses I deserve a good service. read more

While on vacation my glasses broke into pieces. I walked into Michael's in hopes they could put them back together. Unfortunately that was not the case. But thanks to Joyce and Chelsea I walked out able to see! They went to work to find an old frame that would hold my lenses long enough for me to get home and get new glasses and they did just that! When I asked what I owed them they said nothing! They even refused an offer of a treat from Starbucks! What sweet lifesavers! I would very highly recommend Michaels to everyone! Thank you again ladies!!! read more

Great friendly professional service! Just stop by and have your glasses checked. Excellent optical resource.

Just received my new frames and lenses - so glad I can function normally again. Joyce personally delivered and fitted my glasses once they arrived and there were spot on! Thank you Joyce and Michael's Optical! read more

Customer service is top notch. Thank you for running your business and providing a product and service in such an exemplary fashion. It's a pleasure doing business with you each and every time. read more

My go-to optometrist during my 4 years as a Cal Poly student! I'm sad to leave this office and the welcoming comfort I felt every time I went in. The demographic of clients may be a bit older, but that adds to the warmth of the place! I was easily and conveniently able to schedule check-ups, order new contacts, and a couple pairs of glasses throughout the years. Cheers to the staff! Thanks for helping me see.. and fashionably too! read more

I want to give a shout out to Steve who is incredible at making shopping for frames a personalized and flattering experience. He navigated hundreds of options and offered me specific choices that would look best with my facial features and bone structure. He made honest appraisal and straightforward explanation why some shapes would look better than others. It was formulaic! I learned so much and appreciated having Steve's expertise guide me to my favorite pair of new glasses. read more

Very freindly staff with a wide selection of glasses to choose from. If you have problems with them they will help with adjustments.

Michael's Optical has the friendliest staff and the best customer service! I had a problem with my frames and they made it right without hesitation! I will recommend Michael's to all my friends and family!! read more

Great customer service with a great selection of glasses. Really helped me out a jam.

Great service. They fixed my bent frames free of charge and made my glasses fit like brand new. I'll definitely be buying my next frames here! read more

I took my bent designer brand sunglasses in to see if they could help. Michaels did a fantastic job and they are like new! Here's the best part...they did it free of charge despite the fact that I bought them elsewhere. I highly recommend Michael's for their excellent customer service. read more

I highly recommend Michael's Optical. They were more than helpful & patient when I was picking out my frames. A few months after I purchased my glasses they were having difficulty with my insurance going through. When they called, they reassured me that they were taking care of it but had just wanted to make me aware of the situation in case I had gotten anything in the mail from my insurance regarding it. I was so surprised. Most experiences I've had like that usually send me on a wild goose chase to fix it myself. I was very very impressed with the courtesy Michael's Optical extended- They took care of everything for me & it made my experience easy & painless! Their customer service is an A++. They also have quality, beautiful frames. read more

Bought a Prada frame which after several attempts to install lens are still not fitting right. At the time I brought the Prada frames I had them change the tint on my Armani Sunglass flames... THEY BROKE THEM!.. and replaced the ear pieces with a generic ilfitting part.... I asked for them to replace the frames or at the least replace them at cost!... They refused.... I am thinking about contacting a lawyer... DON'T PATRONIZE THIS ESTABLISHMENT. read more

from the very first call to michael's i was impressed. the process began mid last month. everyone is so helpful and patient. what a wonderful experience. i asked andrea scads of questions regarding their covid health measures which were my first priority. next up was getting a possible eye appt before the end of the year, and while that was not possible through them, she suggested primary eye care. andrea and i chatted about my budget and various prescriptions i would need- yes plural- ching ching. insurance would cover one pair of basic. (this may all sound odd but it will come full circle and make sense in the end.) the staff at primary eye care (pec) was amazing. i got in on the 14th of dec. got my 3 prescriptions (i dislike tri-focals and such) and chose my one pair of reading glasses while at pec to be done through insurance. now for the other two. to explore options i went to 2 different on-line sites. a 3 hour gilligan's island trip from hell. (no coconut pies from maryanne, etc.) both sites had difficulty accepting my prescription numbers and kept asking me if i was sure. one site came up with NO frames that would suit all the specs i put in. the next came up with a few that were in no way anything that would remotely look good on me EVER. bounced my numbers again- are you sure... and the estimates were still quite high even if i could have gotten anything to work. sigh. i had done my homework and i was drained. it was 15 minutes until 5 this past tuesday. i called and asked for andrea. she was in. remembered me and said- what's going on sydney. i briefly told her what had happened. she was so wonderful. she "brought it on down with me", we discussed why those places are not always well-suited (so true) and gave me her schedule for the next few days. i went down this afternoon with all my info, was again greeted with cheer and loveliness by everyone working and waited briefly for andrea to finish with her current client. she was so through and patient in regard to making sure we went over my overall plan as well as what i could do within my budget and how to get me what i needed. (and look superfly stylin'!! hey. to look good is to feel good...) THANK YOU TO ALL AT MICHAEL'S FOR YOUR OUTSTANDING CUSTOMER SERVICE AND THOUGHTFULNESS!!! read more

I popped into Michael's Optical looking for my first pair of glasses. I wasn't looking for a fancy designer pair, just something cheap that I won't have to worry about. I wasn't expecting to buy there, but they informed me that they have a promo for a few of their cheaper lines of frames. My glasses ended up being cheaper than they would have been at Costco and I have returned several times since to tweak the fit. They are happy to see me every time and eager to help. Rarely does one get student affordable prices bundled with great service. I started a Yelp account to write this review, I'm that pleased. read more

Out-of-towners and we had an eyeglass emergency! The kind folks at Michael's fixed our broken glasses for free! Planning on a permanent stay here in a year. Have found our new optician! read more

Friendly and very helpful. They are a bit pricey b/c of great downtown location, I think overhead is a bit high. I had to take my glasses in to get a screw that I had lost. Not only did they fix it right then, but they gave me a free thing of lens cleaner. Great customer service. read more

My experience with Michael's Optical was fantastic! I am VERY picky when choosing glasses because I tend to keep them a long time. I had to get glasses unexpectedly as my glasses broke. Well, first, the very skilled gentleman at the Paso Robles location worked magic on my broken glasses to get me through until my new glasses were ready. Second, I had chosen glasses from all three locations and the SLO and Atascadero locations very nicely sent them to the location that was convenient for my husband to help me decide because he works late. Then, third, I was able to pick up both new glasses that I love and had a great experience with the fitting with Pat in SLO. She was so patient and gave me good advice! So, from the initial eye exam to the final product in my hand, I would highly recommend Michael's Optical! read more

I went into the San Luis Obispo store today with my husband. He was looking for new frames. We were approached by the owner's brother, Steve Nutt. At first he said something about it was good that we were shopping together because I could cast a critical eye on my husband's frame choices. Ok - I get it - we share our opinions with each other. Then came a moment that shocked us both completely. Nutt said something about we came in together, so he assumed we were together - that I wasn't someone my husband paid for. Yes -- that socially inept, crude horse's ass said that. For the record, Nutt, we've been together for over twenty years. I'm not a hooker. I was dressed in jeans, flat sandals and a tailored, collared shirt -- with simple jewelry. Nothing about how I dressed should have made you think I was a prostitute, you crude simpleton. Perhaps it's time your brother stopped letting you ride his coat tails --- stay behind the scenes and don't deal with the public --- you're hurting his business (and so will us telling this story to friends, family, colleagues and other community members). Steve Nutt from Michael's Optical. It's a name we will not soon forget. ..................... Here was the companies response and my reply back. It will give a clear picture about how Michael's Optical treats customers. "Michael's Optical strives for excellent customer service, I am sorry that we have fallen short of that goal. Our San Luis location has been exceeding customers expectations for over 30 years, in a large part, due to Steve. He has a great many patients that are loyal to our store because of his service, and he will be upset that he caused anyone undue strife." Here was my email back to him. "That's fine. How can you explain away what he said to me?! Makes me wonder how many more times he's said inappropriate things to customers that have gone unreported. Seems to me excuses aren't the answer. I would have felt a lot better to hear that he was confronted, owned his error and offered up a sincere apology. I suppose this stance is because he's your Uncle?" ........................... read more

Just want to thank Steve at Michael's Optical in San Luis Obispo. Somehow the internal workings of the temple spring on my prescription reading glasses broke, and the spring could not be repaired. So what does Steve do? Only found a temple that would fit and made it work, then didn't even charge me. Now, that's a way to win new business from a new guy in town. Why would I go anywhere else? And everyone in my family wears glasses and/or contact lenses. Don't need to look any further for an optical shop. Steve's also more than a great optician; he's a stand-up guy who I enjoyed sharing a conversation with. And Joyce is pretty nice, too! read more

We were given world class service at Michaels Optical when my wife broke her glasses. We are From Visalia 100 miles from home. Joyce and Chelse replaced my wifes frames after two other places in downtown didnt offer to help out. When we asked what do we owe you the answer was nothing just glad we could help. Thanks ladies. John and Lou Ellen read more

I've been coming to this establishment on and off for over 10 years for my eye glass needs, the staff and I all have a wonderful rapport.Thay make sure I always leave with nothing but a satisfactory experience. read more

I spent over 350.00 on a pair glasses for my wife, I later found I could get the same Chinese made frames on the internet for 1/10th of the price. But that is my fault. The glasses I bought had a magnetic snap-on sunglass attachment. this attachment lost a lens screw after about 2 weeks. I came back and asked if they could replace the screw. I was told by the man behind the big desk that I would have to pay a shipping charge for USPS Priority Mail for them to send for a tiny screw. I honestly could not believe this. I thought about it for a second then I was so angry I left.. These people in my opinion are the slowest sloth-like salespeople. They move and talk so slow, it takes them so long to do a simple task -it really was strange to me. They have the gall to charge me for a tiny screw and the shipping charge for it. after buying such overpriced glasses. I will never go back. read more

My family and i have been going to the San Luis Obispo location for years now. We have received noting but the utmost satisfactory customer service. The staff is very friendly and knowledgeable. If you want it done right and on time , visit these guys! read more

I've been coming here for years and everyone is so nice! Pat is my favorite - she helps me pick out the frame and takes pictures so I can compare them. It's a fun environment, almost like a family. read more

The San Luis Obispo store is great....very helpful and friendly. Patricia will go beyond the call of duty. They get 5 stars. But the Atascadero location staff is not very friendly or helpful. Even though I live in Atascadero I will not go back to Atascadero location...I was uncomfortable. read more