I've not been to a Hallmark in 30 years. I went to Katy's today and found it to be a wonderful…read moreexperience. No fewer than 3 sweet ladies helped me find exactly what I was looking for. They had warm cider and cookies, too!

If you're in need of a gift store with curated finds, you may end up in the Brentwood Hallmark…read morestore, but when you shop here, don't expect too customer service. They're snobby, and rude, and quite frankly, they're not even that special of a store (especially when adorable Hot Pink is next door). Perhaps the owners are not worried about service, but it sure doesn't entice me to want to shop there. I went in recently to ask one question, and while it was 5 minutes before closing, the woman behind the counter didn't even greet me or ask me why I was there. She immediately said, "just so you know we close in 5 minutes." I only walked in to ask if they had one specific thing - had she taken one second to ask me what brought me in, she would have understood I had a question and would either be making a purchase or in my way. Fix the attitude!

3.5 This shop…read morelocation is no longer part of this world and that's a shame. Long before bachelorettes woo-hooed their way into our ears (and nightmares) and short-term rentals displaced residents, there was a Nashville that made sense. You knew where to go for what. In Belle Meade, if you needed a card, cardigan or cart full of chocolates, Katy's Hallmark in Belle Meade was where you headed. Be it Mother's Day, Christmas, Easter, or some other mom/grandma-approved holiday, you would be sure to find me here picking up a Hallmark* card along with stocking stuffers, fancy card stock and pens, chocolates, truffles, confections, perfumes, scarves, and more. This was more than a card shop: it was a one-stop shop for every mom, aunt, grandma, teacher, in your life. If you couldn't find it here, you couldn't find it. And you could find it for a reasonable price. Despite the location, you wouldn't be beset by Belle Meade prices. I found the service ranged from extremely helpful to polite but never did i feel unwelcome. Most all the employees were nice.** This is the genteel legacy of what Nashville used to be. Parking was spacious and easy to come by and if you still had a shopping itch after you came here, you could walk the rest of the strip mall (or grab a bite to eat). I'm not much of a shopper so I was more of an 'in and out' kinda guy but I never left without gifts and usually the exact gift I came in for (if not a very close variant). Luckily, Katy's is still here -- just moved. 4500 has been lost to 'progress' and more out of town development but if you need to get your fill of goodies for the ladies in your life, hop on down to 6033 Hwy 100 and check them out there. Thanks for the memories, Katy -- and all the holiday saves. *Yes, they would check the back of the card just like the old commercials. **The patrons, however, could be another story. For example, first Christmas 'post-pandemic' (lol), no one was masked.

Came here on a weekday morning. There was plenty of parking. The store wasn't too crowded. There…read morewas two sales associates. When I entered I was not greeted. I ended up getting a card hit honey for a gift and jelly beans for a kids gift. This location has a little country old-fashioned style where you will definitely find your candles, aprons, little knickknacks, and gifts. When I had the opportunity to check out, Joy did not provide me a coupon initially, but when I made the second purchase, and brought it to her attention she provided. She did not bring joy but a fake kindness and hate like she had to be nice. Sad in 2024 still get the subtitle racism. Hallmark is a dying breed and when stores do things like this. It will only continue to loose its value. Good luck with your experience.

Terrible customer service!!! When I walked in there were no other customers in the store and there…read morewas a staff member at the register. She did not acknowledge my presence the entire time that I was in the establishment which was at least 10 minutes. There were actually a few items I would have purchased but because I was so put off by the service I opted not to get anything.

Connected to the pancake pantry. It's a small store with clothes and Knick knacks. It reminds me…read moreof the many stores on the street they all offer the same things as this place. When I entered I wasn't greeted but ignored. It was a weird energy. Parking is really hard to find. They have a garage and street parking. I ended up getting some gloves to help to soften my hands. The package was already opened but I didn't realize it until I left. The gloves didn't work so 28.00 lost. The prices are higher. The store is set up nicely. I hope your products work out.

I'm a long-time Kendra Scott fan and have been buying pieces for over 10 years. I went in to see if…read morea few of my earrings could be repaired. Apparently the policies have changed, and the young girl working the Color Bar very coldly told me that they no longer offer repairs or replacements over a year. I still bought a new pair. Not one staff member seemed kind, helpful, or welcoming. There was a 9-year-old's birthday party going on at the time, but there were easily 5 staff members working....it's just extremely disappointing to be a long-time customer and feel such apathy from their team. I'll just order online if that's the quality of their customer service. Not one ounce of warmth, empathy, or care.

Kendra Scott offers a really amazing birthday month discounted reward - 50% off fashion jewelry &…read more25% off fine jewelry. This year I chose the Color Bar and went with a gold chain, a cat eye emerald, and my initial. I love their fashion pieces - but be mindful not to get them wet! Previously visited this store for a Modern Vintage x Kendra Scott crossover event and it's absolutely stunning and spacious - the type of place you want to take your time in. Thanks to the staff, Caroline specifically, for helping me design something I love.

Came in to get a frame repaired . I love the framing deptartment in this store . They do a really…read morewonderful job . The framing manager is my favorite . He is really good at helping you make selections on stuff . I kinda prefer to wait on him , he's that good .

Need to change checkout routine - I spent more time in line then I do shopping. Change check out…read morewith 1 line that feeds into each register instead of standing in 1 line and someone has a ton of items. Also if there is 3 people in line you need to open another register. I have to plan on waiting at least 30 minutes in line which takes away my joy of shopping. There are a lot of times I leave my items and go to Walmart and buy what I need which I would rather not do.

AVOID THIS STORE. My wife stopped in tonight. Upon walking out was immediately questioned about…read morestealing merchandise. Which is completely false. Was told to wait while they checked their security footage and demanded our personal information. Good grief what a terrible 1st impression of a store. Called Denise and she never answered.

I love Denise. She's from Newport Beach and Pacific Palisades and had stores in LA before she…read morealighted upon Franklin! She's a down to earth doyenne who will dress you like a star!

This is a small DT so however, the shelves are loaded. Very few viral finds, but you will shop and…read morespend money. I love seeing stocked shelves instead of stocked stockrooms. They even have some KBeauty at this location and Great employees

This is a great Dollar tree! The staff are friendly and helpful and store is stocked. I would…read morerecommend this Dollar to anyone that lives in the Brentwood, Franklin, Nashville area!

I love wandering in this store every time I am in downtown Franklin. It is so inviting, has great…read moreunique home decor, clothing, accessories & books. The staff is refreshingly friendly and never rushes me or hovers over me. Just the way I like to shop! I think this is especially important to mention because a lot of their merchandise is religious based so it is a unique experience that needs to be savored. Today, I purchased some Christmas Home Decor that I will treasure for years! I also stopped in their treasured Prayer Room. It is a little area in the center of the room where you can write down prayers on a tag and hang it on the wall. Others are encouraged to take a tag and become a Prayer Warrior for the person who left the prayer. Today, was a very impactful visit for me. I went into Philanthropy with a heavy heart because we found out our good friend that has been battling cancer was moved to hospice. The prayer room gave me peace & I left feeling a little lighter. Thank you Philanthropy for providing such a beautiful space that brings peace to so many! Whether you are on a visit or a local of TN be sure to stop here & experience this special place!

I am very disappointed with my experience at this Franklin store. I purchased a gold ring, and…read morewithin four days, nearly all of the finish had worn off. For the price and the way the item was represented, that is unacceptable. What has been even more frustrating is trying to get help. I have called five times and have repeatedly been told someone would call me back, but no one has followed through. First, they said the owner was out of the country, and the last 4 calls they promised a callback after speaking to the owner and manager. Still haven't heard back from them. The store presents itself as a Christian business and has a prayer room inside, which makes the lack of accountability and customer care especially disappointing. I expected the product to be better quality and, at the very least, for someone to follow up and make it right. I hope the store resolves this promptly and begins treating customer concerns with the integrity its branding suggests.