Always a convenient stop for my seasonal crafting needs! The associates here are super kind and helpful if I have trouble finding something. I also love the self-checkout options that they installed in their stores. read more

My husband and I are not big crafters so we don't spend a lot of time in craft/hobby stores. However, this weekend we needed to stop by Michael's for a couple frames - this is most likely the last time we will be visiting Michael's because our experience was less than ideal. We went back to their frame section and saw 2 large signs on the end caps that said "buy one item get one item free". At first we weren't finding anything we wanted so we visited the custom frame section. The employee back there, Rachel, kindly helped us quote a couple frames before I asked if the buy one get one applied to custom frames - they said no. We thanked them and we went back to look at the frames in the aisles. Still under the impression the regular frames were buy one get one, we picked 2 out and headed to self checkout. After ringing everything up, we saw that we were about to be charged full price for both frames. I pulled an employee aside and requested assistance to which she said "let me ask someone else". My husband followed her to the custom frame area, where Rachel told them that those signs didn't apply to ANY of the frames and, with an attitude, said "well that's exactly how corporate tells us to do it". Frustrated by what we perceived as false advertising, my husband requested to speak to a manager. He had to make the request 3 times before Rachel said "well I can get a manager but that's what corporate wanted". When the manager arrived, my husband took her to the 2 large signs on the end caps of the frame aisles and showed her that it said "buy one item get one item free" and that nowhere on the sign did it specify specific items (despite the fact that the manager and employees were telling us otherwise). Meanwhile, while my husband was explaining our frustration and how it was false advertising, I was waiting at the self checkout for him to return. The 1st employee that we interacted with returned to the checkout area and looked at me like she was wondering why I was still there. I said "my husband is talking to a manager because we feel this is false advertising". The woman responded with "well it isn't because the sign said it was for shadow boxes" (side note - there was a sign for shadow boxes but it was in the shadow box aisle). I replied to her saying "well my husband is speaking to a manager so you do not need to argue with me right now". She walked away. My husband returned to tell me the manager was going to give us 50% off both the frames. However, he shared that the entire time he was talking to the manager she was continuing to blame corporate and saying there was nothing she could do. When he challenged her one more time that she "couldn't do anything", she said "I guess I could give you a discount just this once". We were instructed to go through the checkout with a live person as opposed to self checkout, that way the cashier could give us our discount. We waited in line for several minutes (totally fine, not complaining), however we both realized that Rachel, the custom frame employee, was hovering around the checkout area the entire time and giving us very obvious dirty looks - utterly unprofessional. Needless to say, my husband and I were absolutely appalled by our experience at this Michael's location. The entire time we were trying to work towards a solution, we were being told that we were wrong and that it's corporate who makes the rules and they just follow them. We walked out of there with an understanding that this location does not do well to train their employees OR managers in customer service. Two employees argued with us, and the manager clearly did not approach the situation with intention to provide positive customer service or to come to a solution. Given that the employees and manager at this store seem to point to corporate when they have frustrated customers, perhaps corporate should step in and provide some training on correct advertising and appropriate customer service. While my husband and I are just 2 individuals and our refusal to go to Michael's moving forward will not hurt their corporate company, we will still be choosing Hobby Lobby for our crafting needs moving forward. And you can bet we will be sharing our experience with our friends and family. read more

This is BS - michaels in Lafayette, INDIANA will not accept a $5 off $15 coupon! How can the app dealsplus advertise this if a store won't accept it? Doesn't Michaels have to approve this? If they did, how can the manager deny it ?????? I need customer service please !! Plus how can they not accept competitors coupons when it clearly states they do ? Andolinojt@yahoo.com read more

Michaels - Arts & Crafts Near Me - Lafayette, Indiana

Michaels is a crafty store with just about everything you might need for your project. It's the only place in town I've found that have a good selection of antiquing glazes and supplies. The frame shop is kind of expensive if you want a custom frame, but they seem to have quite a collection of off-the-shelf frames. Prices are good. Go here if you're looking for specialty craft items. read more

Thanks for being open but i don't want to walk for hours looking for an item. Maybe its a self serve place or about to go out of business. Looked disheveled unorganized. read more

Michaels - Store with no help. Entire store just 1 cashier. - Arts & Crafts Near Me - Lafayette, Indiana

This store has a lot of great specialty arts and crafts supplies, as you might expect, but their prices never seem too reasonable to me. I grew up with Michael's so it's my first thought when I need something crafty, but now that I live near a Hobby Lobby it's definitely my preference. Hobby Lobby also has a better selection. I think Michael's is more personal, though--smaller and the employees are willing to spend time to help you and talk with you. I vaguely mentioned an interest in knitting and ended up in a 20 minute conversation about knitting vs. crocheting, where I could take knitting classes, and what needles I should start out using. read more

This is a good craft store. Some times they have great sales on specific stuff but other than that I do most of my crafting at hobby lobby. This is a much smaller store than HB so you can't expect them to have the same amount of selection. Cute Crafts. They do have a military discount but I don't think it applies to anything on sale so... read more

This location is great. They have a good selection of arts and craft supplies at reasonable prices. Michael's has wonderful deals and there are always great promotions and coupons available. The customer service is excellent. Cashiers and sales associates are consistently friendly and helpful. My only complaint is that there have been a few instances where I went to get an item earlier in the day and it wasn't stocked. Otherwise, I really like this store and they will continue to receive my business. read more

I have had enough! Ten years (probably more) of absolutely horrible experiences at this store have pushed me to do something I have never done before...give someone a bad review. Anyone can have one or two bad experiences but this store is so bad I hate to have to go in there. Then I am angry at myself because the experience is terrible and I put myself through it again. Every time I vow it is my last time but then I give them the benefit of the doubt and try again. I've spent a ton of money there...no more. read more