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    Michael J Penn, CPA, CFP

    3.4 (5 reviews)
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    Nesters Tax Service

    Nesters Tax Service

    (9 reviews)

    Downriver

    Tom was knowledgeable and experienced. Easy to work with, easy to talk to and very professional…read more The price was also very reasonable. This is my go to tax place from now on.

    Ooof. I was looking for a new tax professional and came to Nester based on the reviews. The office…read morestaff was courteous and helpful both on the phone and in person. I had dropped off my taxes later in the season than I had wanted, so they said they would file an extension. Great! I wasn't in a hurry. I called to ask for an update a few days after tax day. Just an update to make sure things didn't get lost. I wasn't not in a hurry but I do like to make sure I'm still on the books. Office staff again was accommodating and pleasant and said she would talk with Tom and leave him a note. Sounded good to me! I get a call from Tom a few minutes later and he's short with me, asking me questions, cutting me off, and is downright rude. I'm not in the habit of letting anyone talk down to me, especially when I provided all the paperwork necessary, along with an extensive excel sheet with totals clearly labeled. He wanted me to access the same spreadsheet and read him all the same information he was holding in his hands. It seems like his first reaction is to get frustrated and angry, which doesn't make sense to display to a paying customer. Our second phone call resulted in swearing. Look, when you're in a professional setting and you don't know the person on the other end of the phone, professionalism should be the default. Not only this but he called my job a hobby. He can take his opinions and shove them because I will not be returning. He seems to have a patience issue that he needs to work on. Therapy can be very helpful for this.

    Michael J Penn, CPA, CFP - accountants - Updated May 2026

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