My wife was diagnosed with Stage 1, Grade 3, triple-positive breast cancer, and we have been…read morereceiving treatment at Memorial Sloan Kettering for the past several months. We initially chose MSK because the cold cap treatment was covered by our insurance, and we expected the high level of care and coordination that a world-renowned cancer center is known for. Unfortunately, our experience has been extremely disappointing. The biggest issue is that the facility appears to be severely understaffed. It is not uncommon to arrive early for an appointment and then wait anywhere from two to four hours before being seen. Communication between the nursing staff, clerical staff, physicians, and schedulers has been poor, creating confusion and unnecessary stress for patients and their families. We travel from Manorville for these appointments, and the lack of organization has made an already difficult situation even harder. My wife has completed chemotherapy and now only receives Herceptin injections, yet we continue to experience excessive delays. On one occasion, we received a text message informing us that the office was running three hours behind schedule. My wife is a nurse and repeatedly had to advocate for her own care. Before one of her surgeries, she had to request basic preoperative lab work herself. Patients should not have to push for what they believe are standard evaluations, especially at a world-class cancer center. Several incidents seriously undermined our confidence in the quality of care being provided. My wife experienced symptoms concerning for a pulmonary embolism, yet it took approximately 36 hours to fully evaluate and rule it out. We were also left seeking outside diagnostic testing to evaluate potential heart-related complications rather than having those concerns proactively addressed. Following her port placement, retained stitches were left behind and had to be removed. During cold cap treatments, obtaining pain medication became a frustrating struggle rather than a routine discussion about patient comfort. One of the most concerning experiences involved my wife's laboratory results. She noticed significant changes in her lab values and expressed concern to the nursing staff. Those concerns were dismissed. Two days later, she was nearly septic from an infection that required medical attention. While not every complication can be prevented, concerns from actively treated cancer patients should never be casually dismissed. Communication regarding pathology, biopsy results, and treatment updates was equally disappointing. We were often left reviewing reports through the patient portal without a call or explanation from a provider. No patient should have to interpret complex medical findings on their own while undergoing cancer treatment. The only consistently positive part of our experience was the PCTs and nursing assistants. They appeared overworked and understaffed, yet they were often the kindest and most compassionate people we encountered. Unfortunately, our experience with many infusion nurses was very different. Nurses frequently entered the room, hung medications, and left without introducing themselves or explaining what medications were being administered or why. Patients deserve to understand the treatments they are receiving. We also became frustrated with what felt like a rigid, protocol-driven approach to treatment. Decisions appeared to be based almost exclusively on a single clinical trial, while other studies and treatment discussions raised by my wife were routinely dismissed. We expected a more personalized approach that considered her specific history, symptoms, treatment response, and concerns. To make matters worse, we were incorrectly billed approximately $12,000 due to an administrative error. While the issue was eventually corrected, it created significant and unnecessary stress during an already overwhelming time. What was most upsetting was the attitude of some of the staff. The nurse manager was extremely rude, and the charge nurse came across as cold, dismissive, and unapproachable. When patients are battling cancer, compassion and communication matter just as much as medical treatment. MSK may have an outstanding reputation, but our experience was marked by poor communication, excessive wait times, lack of coordination, billing errors, dismissive attitudes, and a disappointing lack of individualized care. Cancer patients and their families are already carrying an enormous burden. They deserve timely care, proactive communication, and confidence that their concerns are being taken seriously. Based on our experience, I wish I could give this place zero stars.

Too confusing- I am coming in for Radiation treatment for eight days and need to park my car…read morewithout walking any great distance. There does not seem to be any on site parking.

I was so scared the first time but I was treated so well by everyone involved it was amazing. I…read morehave to go every two weeks and I actually look forward to the few hours of peace and being taken care of! Rose, Claire and everyone involved, thank you!!!!

The nurses and staff here are absolutely AMAZING!!!!! They are smart and caring and so great at…read moretheir job. The center is clean and comfortable. Highly recommend

When I was diagnosed with cancer, I really did some serious research trying to find the right dr…read more I chose Dr Rakowski. Great bedside manner, dry sense of humor, no rushing to get you out and open to answer 9,00000 question that you might have. He's also been on the "Top Doctors" list for many years. His office is located inside the satellite Valley/Mt Sinai cancer center in an easy to reach location. No need to go to the hospital for chemo/bloodwork etc. I'm extremely happy with my choice.

Front desk staff are not that friendly and do not seem pleased to be working there but everyone…read moreelse is pleasant and helpful. Even those just taking blood/administering infusions and injections. The doctors are extremely thorough and will run every test they can think of to help diagnose the issue. I do believe the quality of care is high but there are definitely areas to be improved on starting with reception.

Every time I go, I pay in person. Yet repeatedly, every time a few days later I am billed for what…read moreI just paid. Poor billing department. Also, every time I go, the secretaries tell me that my appointment is a different day/time. EVERY TIME I GO! So then I am left with waiting 1.5 hours for a bus ride home, for I cannot drive. They are unorganized, so I stopped going there and switched to Stony Brook Hospital Hematologists. I first tried seeing Dr. Yelda Nouri. She quickly stated something briefly. Then she rushed me out the door. I tried to ask some questions. She replied in about five words. Then she left the room to make more money by seeing more patients. She does not care about patient's health; works only for money. Dr. Nawaz is brilliant and kind, yet runs 45-60 minutes late. The Patchogue location has poor quality sensors for the water to turn on in the restrooms. The water turned on for only one second, off four seconds; on again for one second; then no more water at all from the faucet. I have never experienced such poor water sensors before. I almost began to bleed caused by so-called blood specialists. They seem to have no idea what causes eczema. My fingers within two minutes became cracked, peeling and almost bleeding from this location. Patients with eczema, beware. In general, NY Cancer and Blood Specialists has some good doctors, some not so good, and the quality of everything else is poor.

Everyone made me feel welcomed, the staff was great and the care as well. My doctor was kind and…read morequite knowledgeable. I feel confident that I will get the care I need. MSK is the best place to go when you have cancer and the after care is top notch as well.

I am writing to articulate serious concerns regarding the patient experience at MSK, Harrison,…read morespecifically pertaining to my scheduled appointments with my oncologist and subsequent infusion treatments. As a patient requiring frequent visits for blood work, and critical infusions, the efficiency and comfort of these visits are paramount to my ongoing care and well-being. All my experiences have been consistently characterized by excessively prolonged wait times, often extending two hours or more beyond my scheduled appointment times for both my physician and infusion therapy. This creates a deeply challenging and, frankly, disheartening situation, particularly given the already demanding nature of chemo treatments. A significant source of distress is the perception that patient safety and comfort, particularly for those with weakened immune systems like myself, are not being adequately prioritized. Being confined to crowded waiting areas for extended periods not only exacerbates physical fatigue but also presents a heightened risk of infection. The operational practices observed, such as seemingly pervasive overbooking and the resulting congestion in patient waiting rooms, strongly suggest that the current scheduling system is not effectively managing patient flow or capacity. This systemic inefficiency significantly detracts from the quality of care and transforms what should be a supportive and efficient medical environment into a source of considerable stress and anxiety. I am leaving MSK, Harrison and moving to an environment that is not only medically excellent but also compassionate, respectful of patient time, and prioritizes the safety and comfort of all individuals seeking care....unfortunately, this is not the place.

Everyone is very professional and cordial at the Dyson Cancer Center…read more You expect that from the Doctors. This is helpful for the patient and family. I like to mention the rest of the staff: From the free car valet service, to the front desk staff, John and Nicole in scheduling who make future appointments a breeze; I have no complaints. You're not on a Disney world vacation; this is reassuring and a source of comfort. In what can be a scary situation. Housekeeping keeps the buildings and grounds spotless.

Supposed to have 2 nd infusion Thursday. Again, they cant get an order for the required blood test…read morefaxed. They just dont bother to send the required orders to the labs doing the work. Their administration is the most useless bunch of paper handling, money seeking leeches i have ever encountered. And when they really mess up, they will not talk to you while repeating over and over how much they care about MY health. If you value your life, I suggest you run from them to any other facility. Edit. To be clear, the person to person staff was very caring. I dont have any issues from the actual care i received from the nursing staff. They have no more control over the system than I do. My issue is TOTALLY WITH ADMINISTRATION. THE PROBLEMS ARRISE BECAUSE THEY RREFUSE TO HIRE ENOUGH PEOPLE TO DO THE WORK, apparently relying on the new magic internet and paiient portals to save them.

Dr. Ian Horkheimer is part of Hematology Oncology of Central New Jersey located in Little Silver…read moreNJ. He is pretty amazing at what he does. Fantastic diagnostician and maintenance doctor. Compassionate, understanding and goes over and beyond for patient care. I'm really not just saying this, he is truly incredible. Dr. Ian Horkheimer specializes in hematology and medical oncology and is board certified in both. For many years, he has been treating patients in the Little Silver community. Dr. Horkheimer received his medical degree from the University of Wisconsin. He completed his residency at Washington University-Barnes/Jewish Hospital in internal medicine and conducted his fellowship training at Duke University Medical Center in hematology and medical oncology.

I have to say I was more than satisfied with my care under Dr. Horkheimer. I went into see him…read moreafter being ravished with a bout of anemia that left me too weak to walk and a stomach that could not handle Iron supplements. He was patient, informative and has a fantastic bedside manner. I was a mess at the time and he looked past it and helped to settle my nerves. As for the staff, you had some good and some bad. Most of the nurses are great. The woman who make the appointments were always helpful as well. Once and a while I had or saw someone else have some trouble with a particular girl at the front desk. I also had some issues with a couple of the woman giving transfusions. For one they would barely introduce themselves and then Im hard to stick and they would make it obvious when they were annoyed. These things make an uncomfortable situation worse. I add this in because no matter how great a doctor is he is only as good as his staff will allow. Overall my experience here was a 7 out of 10 and if I had any problems I would go back without hesitation.

I accompanied my friend to her treatment appointment at Sloan Kettering, and I was truly impressed…read moreby the compassionate, patient centered care provided by the entire staff. I know this is hard on my friend as she fight this cancer. I felt that she is in great hands. Being care for, respected, and truly support by her team. The doctors, nurses, and entire staff are exceptionally. From the time we checked in to the medical team, everyone was kind, professional, and attentive. The doctors and nurses took the time to explain everything clearly and made my friend feel comfortable and supported throughout the visit. The facility was clean, organized, and welcoming, and you can tell they are deeply committed to providing exceptional care. It was a very positive experience during a stressful time, and I'm grateful for the kindness and professionalism we experienced. Highly recommend Sloan Kettering to anyone seeking high-quality care.

MSK is the only place I would recommend for cancer care and treatment…read more They are compassionate and educated in the most critical medical care.

This place is THE best. How can I say anything else when I had Stage 4 cancer and they saved my…read morelife?! They did it will skill, compassion, teamwork and prayers from above. I came here several times a week for radiation and many, many other visits before and after . I was also impatient for a while and was never in such a comfortable and well attended hospital room. New gleaming hardwood floors and extra room and furniture for guests. They have free valet parking for patients and a super comfortable waiting / lounge area with a piano player on occasion. I love this place and can't say enough about the entire oncology teams and their support team (s).

I had to make this a place here on yelp! The Gray Center as I/many refer to it is truly a wonderful…read moreplace. Since I got sick almost 4 years ago this has become my home away from home. I am here weekly/bi weekly & from the minute I pull up in my car & the valet guys or girls take my car to me walking in the door to the center, I feel the love, compassion & hope! Every Doctor, nurse, pa, medical assistant down to the girls at the main desks, EVERYONE is truly wonderful. It sucks to be going through such a sh!tty journey, but feel so blessed to be going to such an amazing place for treatment. I have no anxiety or fear any longer when I come here, I simply feel love & compassion!

We were sent by angels to Dr Howard Bruckner…read more. My mother was diagnosed with stage 4 inoperable pancreatic cancer that spread to her liver. Her tumors are big & mostly in her liver. The oncologist we visited in other facilities were giving her very little hope. We were recommended to Dr Bruckner by Dr Schwartz (the head surgeon of oncology in Mount Sinai). Upon first meeting Dr Bruckner we felt we made the right choice. His experience & success rate with cancer (especially pancreatic cancer) made us feel we were in good hands. My mother's tumors are shrinking and her test get better and better. All the patients we speak to in the treatment room have improvements with their numbers as well. I can't stress enough how happy we are with Dr Bruckner's treatment. He thinks out of the box.. his cancer treatment is different from the rest. He produces positive results. My mother's blood test are proof she is recovering. I highly recommend this facility to anyone suffering from cancer. Not only is the doctor amazing..his entire staff works hard and diligent to make sure your stay there is quick and pleasant. My mother's nurse, Maribel, is one of the best! She's caring & always in high spirits.. she brings happiness where people need it the most. We love you Dr. Bruckner!