Let me start by saying that I am really really tough on car dealerships. I'm probably NEVER going to give someone 5 stars. The salesman was nice enough and the sales manager was quite friendly. It was an overall good experience. The salesman we had needed a little more product knowledge but I know they turn them over quickly at car dealerships. If they had what we were looking for we may have bought from them. read more

My car was displaying a code, took it to this dealership, they first said the car was showing 3 codes when I checked in for my appointment. I was only aware of one, which my son had already confirmed what it was. When I had originally called to make the appointment I was told they would have my car 2-3, however upon checking in, my car would now need to be there for 3-5 days. Dropped it off on Monday at 8:00 am, didn't hear a word until Thursday and that was because I called and asked for an update. The update I got was that someone would look at it on Friday. I've already been without a vehicle for 4 days, they said they had no loaners. On Friday they called to tell me my car needed a radiator and funny it was now showing a different code than it was when I originally brought it in. The original reason for my visit had nothing to do with anything remotely to do with a radiator problem. Being frustrated at everything I told them to get my car ready I was coming to get it. Paid the $188.00 for them to diagnose my car, however when I got there and asked what the new code was, I was told no one could find that code now, the tech had written it down and conveniently thrown out the piece of paper. So now, I'll have to take my car to another dealership that doesn't have these sort of issues and can get it right the first time. Thanks for nothing Michael Bates, I won't be back! read more

I want to know how, you replace an engine and I go and pick up my vehicle and before I could drive off the lot, the engine light was on. I ask the service guy and he told be some bogus bullshit, that it was the exhaust. Not one time did my service advisor call me, about an issue with my exhaust pipe. This is the second engine within 4 months that has been replace, and I had to pay for labor cost again which was 1200, the first time the engine was replace it cost 3200 with extended warranty, and today I pick up the vehicle with the check engine light on. Now tomorrow they go swear up and down it wasn't on when they put the engine in.... The service guy brought my vehicle to me with the check engine light on. This dealership is on some BULL SHIT! This is just the beginning... read more

the worst dealer I ever had service done took my truck for an oil change a day later I noticed it was leaking took it back and they said there was nothing wrong with the service they did that it was something else very strange since my truck was fine until I took it to this horrible place I wouldn't recommend to anybody stay as far away as you can read more

Took my car in to get an alignment and they pro tell me I have a bad control arm. quoted me $1400 and and were pushing me to get it fixed with them immediately. I took it to another place I have gone to in the past and they said there is nothing wrong and that the deal ship is scamming me. read more

Terrible service and a scam. Told a senior citizen they could fix his car for one price then jacked it up by $1,400, still didn't fix the car. Now he is getting the car back broken and in the hole thousands of dollars because he doesn't have anymore money to pay them. You can't tell someone you can fix their car for one price and return it broken after they have paid even more money. Do not go to this place. read more

Bought an extended warranty when I purchased my 2020 Colorado. Having problems with my truck now and am told the extended warranty doesn't cover any of the issues with the truck. The extended warranty was a waste of money for me, but not for Michael Bates. read more

STAY AWAY! STAY AWAY! This service center and customer service is hands down the worst. The certified mechanics are hardly knowledgeable of oil changes. STAY AWAY. STAY AWAY read more

Horrible response/ repair times, no care for customers, shady practice. I believe they damaged my engine purposefully

Over the years I have purchased and leased many vehicles for this dealership from the time it was Rodgers and now Bates Chevrolet. Never had an issue from sales to service. The tradition still holds true as I just purchased a used 2021 Silverado from here and dealt with Erik Capion. Erik comes on a recommendation from my Brother in-law and he was right. Erik is a easy to talk to, down to earth guy and he will do what he can to get you into the vehicle you want and can afford. Look him up if you're in the market a new or used Chevy. read more

Watch your invoice. I was up charged $299 for wheel locks and $799 for scotch guard which no one even mentioned it until I questioned the $1,100 difference. It was taken off. Met with the finance manager and he "forgot" to take off my GM discount. Took off the discount because I found it added on. Be proactive on your interest rate. Shop around. read more

So my buddy took his truck in because he couldn't figure out the problem. He took it to 3 different places. They all said misfire on 1 and 3. So this place says it needs a motor he give them 4k down to start the job. 2 months later they call say trans lines leaking power steering pump is bad etc another 3k. So now it's time for pick up they said it runs and drives but he still have a misfire 1 and 3. Still and ur your truck is ready for pick up. So 7k later and nothing is fixed. And they are not trying to fix the problem. Terrible company read more

Vince in parts is completely unhelpful and was extremely rude. Don't work a job if you hate it and with how he talked to us, he clearly hates it. read more

Can anyone at Michael Bates help me? Can't get my vehicle diagnosed to find what the problem is, Service dept can't tell me when my vehicle will get seen, spent $500 for a rental because there isn't a loaner available and will have to p/u my vehicle unfixed, to then be on the loaner waitlist and have to bring back my vehicle and waist more time. Left a message for the Service manager and still no return call. read more

I was having an issue with my 2023 Equinox audio. I called service and they said they couldn't help me. I called sales and they said they couldn't help me. Then I remembered a sales rep I spoke to a while back whose name is Meredith. I called her and explained my problem. She said she wasn't quite sure but if I would bring in my vehicle she would look at it. She was so kind to come outside and look at my vehicle. She went over several things and discovered the problem. Meredith went over and above to help me and I really appreciate her kindness and the effort she made for me. read more

Horrible dealership I scheduled an appointment for Monday they told me my truck would only be there for an hour but instead they kept for a week and didn't even inspect it. I went up there because I was tired of waiting for my service advisor to call me . when I get there I'm greeted by the general manager and she accused me of flashing a gun at the collision manager all because I told both of them that their customer service skills were terrible and I stand on that her name is Diane and his name is John both are Karen's it's cool though they just lost a custome. Diane called the cops because i told her I was scared for my life and I didn't want to be in a closed room with 2 white women who is accusing me of something that I didn't do. Cops came nothing happened ill be reporting this to Micheal Bates read more

Service Depart is horrible. Treat their customers with attitude and demeaning comments. (after asking if "their online" coupons were valid. HAD TO ARGUE TO GET THEM TO USE THE COUPONS!! Thought they fixed the attitude and I was told the screeching noise is normal for brakes as I was told I didnt need them. After the husband drove the car we took it to a different auto repair shop and the rear brakes had worn through the rotors. WILL NEVER USE THEIR SERVICE DEPARTMENT AGAIN!! UNTRUSTWORTHY, LIED, RUDE TO CUSTOMERS AND APPARENTLY DOES NEED THE BUSINESS!!!!!! read more

Michael Bates Chevrolet - Car Dealers Near Me - Woodhaven, Michigan

I drove from Detroit to Michael Bates Chevrolet for a specific car that was in stock. My salesperson Michael Hinojosa was professional, had the car pulled and prepped and saved us money with some added discounts, like being a 2 Chevy household. Nick Payne was our finance manager and got us the best deal he could, interest rates suck right now, and was super helpful with answering our questions and making sure everything was correct. We were in and out with a beautiful new car in less than 2 hours. I was super happy with the service I received there from Michael and Nick and would recommend to anyone looking for a good deal on a Chevy. read more

Michael Bates Chevrolet - Car Dealers Near Me - Woodhaven, Michigan

The sales team is great however, the quality of the cars and the service team at this location are an absolute NO! I decided to "treat" myself to a '21 Trailblazer (not the newest but I work hard for what I have) in April and the vehicle ended up right back at the dealership by June with a transmission valve issue. As I was dropping off I was told I didn't have an extended warranty, which I did & went back & forth btwn sales & service center to get. I was also told it would take up to 2 weeks just to look at it & get a diagnostics. It actually ended up taking a little over a month. I wasn't provided a loaner vehicle at all because there were never any returned/available according to staff but they "put me on a list" for one (BS for sure). August 2nd I got a call stating they were finally looking at the vehicle to determine the issue. Monday, August 5th the issue was found & I was told the part needed would take another several weeks. My uncle gave the dealership a call that very same Monday & within 15 mins of his call they somehow magically found the part in the warehouse just lying around that they didn't use from another order & they would have my car fixed by that Friday. They were also finally able to find me a rental through my extended warranty that they said I didn't have in the beginning. Here we are, Friday, August 9th & again, now they need bolts that are Vin specific & won't have them in until Monday. Please, I repeat, PLEASE DO NOT DO SERVICE WITH THEM UNLESS YOU HAVE OTHER TRANSPORTATION OPTIONS FOR THE TIME BEING. I only have one vehicle & that one is it. I have cried, called, fussed, cursed, & explained all that I can but they move at their own pace & keep you waiting for as long as they want. Hoping that Monday really will be the end to this long headache & nightmare of a situation because I just need & want MY car back & I never want to see this dealership again! read more

We live in Toledo, Ohio, about 30 minutes from Bates. Last week we had scheduled an appointment and it was confirmed. When we arrived -Car was not on lot -- Sales person we made an appointment with was not there --Sales staff could find no record of our appointment. They believe she used her personal email which they did not have access to. Granted Chevy Bolt EVs are in extremely short supply. But this is not an excuse for very poor customer service. read more

Today, I left work, drove an hour out of my way for a used truck I talked to a saleswoman at Michael Bates Chevrolet about. I applied for credit and everything, and she said that would hold the truck until I came in on Thursday. (I talked to her on Tuesday afternoon.) I said it would be difficult, but if she thought the truck would be gone, I would come in sooner. She said no worries, applying for credit will hold it until you get here. I called her on Wednesday to make sure everything was okay still, and that were still good for Thursday. I called once, no answer. I called again, left a voicemail with my number just in case she mistyped it, or didn't have it for some reason. No response for the rest of the day. I LEAVE WORK EARLY Thursday, losing overtime pay that I worked this week. I call her twice to make sure, again, that we were good for today, and to tell her I'm going to be coming in a little earlier so that way we could get the deal done before my insurance company closes. Both times she didn't answer. So, 4:25 pm I roll into the dealer. I eyeball the truck. It's missing it's price sign, so I think cool, it's been held for me. I go in, and I ask for Kara, the saleswoman. They tell me she's busy (understandable since I came in earlier, that's fine. I figured I'd just wait till she was squared away.) She decided to would be too busy today, so she told someone to tell me that I would be working with someone else on the truck. So, the other guy comes around, we get in the truck, and I drove him to the front for him to grab a license plate. He comes back with the plate and says, "I was just informed there might be a pending deal on this truck, so it might be sold, I'll be right back." Comes back and tells me, "well you're here today, so let's do business." So, we go take the truck for a test drive. I love the truck. We come back, he processes all of my information, and then informs me he has other people coming in to look at another vehicle, and that he might be going back and forth between us. I say okay that's fine. I find out Kara has given him none of my info, so we're starting from scratch. The next people walk in the door at about 5:30 (my original appointment time that Kara is still not free to help me during.) as soon as the next people get there, he closes the office door, and tells me that he's so sorry, but the truck is sold, and there's nothing he can do... So I've wasted hours of driving at this point, four phone calls, and had my credit ran a zillion times by these people for nothing. So, pretty perturbed at this point, I ask if I could at least see what they offered me financing wise, so if another truck becomes available, or if the deal falls through, I'll know where I stand. Before I get to this point, I'd like to point out I was preapproved at my credit union for a 6% used car loan, and I just got my wife a lease at like 3.5% interest. I have average to good credit. They send the finance guy in, and he tells me that of the tons of people they ran my credit through, the best they could do is $20,000, and 9%, and he didn't bother calculating payments or anything because he assumed I wouldn't want it... I would've just used my credit union to finance it, but it's too late now. They assumed I wouldn't be able to finance it, they sold it out from underneath me without even the common courtesy of a phone call. This cost me credit points from all the credit checks, gas, time, and overtime. By all means, if you want a new or used vehicles, do yourself a favor and skip Michael Bates Chevy. read more

OIL CHANGES this review is only for oil changes. The reason I come to the dealer for oil changes is that you will get what you pay for and more. Quick stop oil change places your never sure what you are getting and they are not rotating your tires. With the GM Dexos Car Care you are getting Dexos lube, oil, and filter change with tire rotation and multi-point inspection with the same price or less than quick lubes. The downside, it's not quick, you really need to drop off the vehicle and that is why no 5 stars. I really don't understand why they don't have a just oil and tire guy, lots of complaints about that here. Other than that, great service and service you can trust by qualified mechanics. Prepare for a 3hr or less wait. read more

Michael Bates Chevrolet - oil change - Car Dealers Near Me - Woodhaven, Michigan

Vince S in the service department at Michael Bates Chevrolet is "the man to see!" He is a man of action and a man of his word. My car went in for the first oil change yesterday and he had my car detailed and got the rubber mats put in that were promised to me back in June. I hope Vince always stays this way. I have been going to Michael Bates for at least 5 years and I have never left feeling this happy and with this level of customer service. I also have to mention Marissa who scheduled my appointment and was very friendly, personable and who came out to meet me so that I could put a face to the very helpful and kind voice. Keep up the good work Marissa read more

We just found exactly the car we were looking for on Michael Bates website. One call to Steve T in the sales department confirmed they had the vehicle in stock and got the process started. Steve knew the vehicle inside and out and was aware of rebates we did not know of. Nic in the finance department made an effort to find us the best rate and helped us deal with a technicality in our credit history. I would buy a car from Steve and Nic again. read more

Horrible service! Had an oil change done today and the girl asked me for my phone number so I gave her my cell phone. She asked me if I was going to wait and I said yes I would be in the waiting room. 2 HOURS LATER I walked back to the service dept and asked why it was taking so long. She said she called me. I showed her my cell and I had no calls from her. Turned out she called my house! That phone number was somewhere in her records of me since I lease a car from them. No one came to the waiting room to get me even though they did that for other customers. Not only did I tell her I would be waiting there but she also walked through the waiting room at one point and saw me sitting there!! At at no time they did they even say they were sorry!! Very poor customer service. read more

I purchased a brand new Tahoe in May of 2022. My salesman Joe Flood did a good job and I have no problem with him, but I have a very big issue with Michael Bates Chevrolet service department in Woodhaven, Michigan. I was missing my Park assist chip for 1and 1/2 years. So when G.M. Finally notified me that the chip was now available at dealerships I made an appointment on the Bates website last week to bring my vehicle in today a week later. On the appointment it specifically said that I was going to bring it in for the chip, oil change, tire rotation per G.M. Recommendation and a safety recall. The young lady in the service department told me that the work would take a minimum of several hours. My appointment was for 10:00am and I went to the waiting room. At 11:30am the young lady came and got me and said that my Tahoe was ready. I thought that was quick. Reason it was so quick (Hour and a half) was because they only changed my oil!!! The service lady said that they would have to order my part, even though they should have ordered it a week prior because I was specific about that. Obviously they don't look on their own website!!! They didn't take care of my safety recall nor did they rotate my tires! I drove 46 miles one way for a DAMN OIL CHANGE!!!! That's 92 miles round trip. This is totally unacceptable, period!!!! I wonder if G.M. Knows about the poorest service department I have ever encountered. I will sure let them know. read more

Two experiences with Bates have convinced me to walk away. First when I was leasing, I went there only to discover that the lease deal seemed very high and a great deal only for them. Left there and went to Les Stanford and got a lease deal....same model, for $60 a month less and a smaller down payment. Secondly, recently went to Bates for an oil change since it is closer to my house than Stanford. I made an appointment, waited a week to take it in at the scheduled time and then waited in the waiting room for 2 hours. Why am I waiting 2 hours for something that takes them 15 minutes when I have an appointment?? Also, discovered when they finally came to get me that the car had been done for some time, but no one bothered to come to the waiting room to get me. Ba-Bye, Bates. read more

If I could give less than 1 star, I would. I contacted this dealership to schedule an appointment to drive a Traverse that I found online. I spoke with Trevor Picotte. I told him the exact vehicle that I was looking for and that it would be an almost 2 hour drive for me to get there. I told him that I would be there between 3-4pm that day. I made it clear that I did not want to drive all the way out there if he couldn't hold the vehicle for me. He said "No problem" I talked to him with questions throughout the day. He knew that I had preapproval from my credit union already. He knew that I had already discussed the addition with my insurance company. All that was pending was the test drive (it was an almost new vehicle so it was really just to make sure that it was as nice as it was described) and paperwork. I called my husband home from work early (no paid time off) so he could take me (couldn't very well drive two vehicles home, right?), lined up a babysitter for my kids and hit the road ASAP. I let him know my expected arrive time was 3:30pm. At 2:03pm, he called me to tell me that without a deposit, he cannot hold the vehicle (this is the FIRST mention of this requirement in the 4 1/2 hours that we had been texting). I asked him how much of a deposit he needed. He put me on hold and came back and told me that it was too late. The car was being sold to someone else. He said he didn't expect this to happen because there had been no other interest in this vehicle in the last two weeks. He did apologize and said he felt bad, but never offered me any other options. I was LIVID! I asked him how they could do business like this and how disappointing that was and I hung up because I was irate. My husband convinced me to call his manager and tell her what happened and give her the opportunity to make it right. She left me on hold for about 3-5 minutes and then came back on the line. She told me that they DO NOT hold vehicles (this would have been nice to know that morning) and that I never said I was going to purchase the car, only that IF I purchased the car, everything would be all set with loan and insurance. She never apologized for her salesman not telling me that or offering me false promises. I will admit, I got SUPER upset with her. I yelled at her and called her names. Not my finest moment.... That is the level of unprofessional, rude behavior that they brought out in me. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE......EVER!!!! **FUN FACT: The finance manager of this dealership called me at 5:26pm that same day and said that the lady did not end up buying that car and would I still be interested. HAHAHAHA!!!!!!!! NO! I told him that I would not do business with them if they were the last dealership on earth. He said "if you change your mind....", which I promptly followed up with "I will walk everywhere I need to go before EVER doing business with them!" I ended up at Feldman Chevrolet in Novi and worked with Mark Marks. He gave me a GREAT deal on a used Traverse that I absolutely LOVE. It is parked in the garage as I type this super long review. Moral of the story (just in case some of you skipped the middle and scrolled right to the end...........DO NOT DO BUSINESS WITH MICHAEL BATES CHEVROLET. Super unprofessional, poor communication, zero value of my time and absolutely no remorse for their mistake or empathy for the frustration that their mistake caused me. If you can't or won't hold a vehicle for someone............BE HONEST. You may risk losing a sale but it is the right thing to do. read more

New Year, new car! The team at Rodgers really went all-out on my 2017 Malibu Premier's problem, which was a new type of issue that they had not seen before. I liked that they were willing to try everything from checking with sales advisors to see if there was a setting in the MyLink system that had been set incorrectly, to doing the continuity tests that soon revealed a bad electrical ground connection from the factory. They fully applied all the resources at their disposal to try and make this a quick repair for me, which I appreciated. They got the car back to me the very same day, which was awesome, because I have really been enjoying my new Malibu. I have been really spoiled by all the technology in the Driver Confidence I and II packages on my car. I'm very happy with the car and with the service at Rodgers! read more

HA. You wanna know how they treat their customers!? Like we are fools. Bought a truck from them, so I took it to them for service because I have a warranty with them. That's probably why I was not priority... the truck has been there A WEEK AND A HALF and hasn't even been LOOKED AT YET. Several times I was told they'd call, I've had to call them. Earlier they said they would set me up with a rental because they won't see the car 'TIL NEXT WEEK!!! Just called to ask for word on the rental -- "none are available." "How about tomorrow?" "I don't know." WHAT A JOKE. We PURCHASED A VEHICLE FROM THEM AND THEY CAN'T EVEN BE BOTHERED FIXING IT IN A TIMELY MANNER. In all of my years, I have never had to wait this long for a vehicle, IT IS UNACCEPTABLE. read more

I went into Michael Bates Chevy 6 months ago to buy a Corvette, signed a purchase agreement and left a down payment. It came in today and I am so excited. Quickest place to order a Corvette. Most dealers are saying one year wait. They got it done faster than everyone. Worth every penny. You can't find them!!! So EXCITED!!! read more

My car salesman was cool explained everything and got me the car I wanted. When it was time to purchase I spoke with the financial manager and order the tire warranty and extended warranty. After talking with my boyfriend I decided I didn't want the warranty to called back the same day and told them I did not want them and have them take it off. Ezra the finance guy basically told me " well you know your boyfriend is not paying for the car" " he isn't footing the bill" and after me saying no I don't want it still he basically said " no we can talk about this tomorrow and I can speak with your boyfriend too" I said no, I don't want it and he proceeded to tell me we can talk tomorrow and that he would call me. The next day I got no phone call but I went up to the dealership and spoke with him where Ezra was still rude and basically said " you can turn the car in we won't have a problem selling it , tahoes are easy to seek" I asked him why would he say that and he said because I heard you talking with your salesman about the price ( I just had a question about the employee discount and where I could see it on the receipt). I told him I'm here to take off both warranties and he said okay room the papers from me and said it would be handled. He said because they cashed the check already which was less than 24 hours after I bought the car he said it would be taken off the total price on the loan. He said he wouldn't show up on my July bill but it would be off my august. Now it's august I spoke with ally and they say they have no transactions or pending transactions that reflect the warranties being taken off. They also told me it doesn't take a month for it to show. Ally said if they took it off when they said they took it off it would still show up on their side and it would reflect on my account. So I call up my sales guy and explain what ally told me and he says he was gonna speak with Ezra and call me back and now I'm waiting. This was my first Chevy car! And honestly I should have just stayed with ford. I've always had ford cars and ford customer service and workers are so much better. After this Bates Chevrolet won't ever have to worry about me or anyone else buying a car from them. They basically just steal your money and when you tell them you don't want something anymore and want a refund they refuse to give it to you. That's why so many people hate buying cars from dealers and why I now hate Chevy. read more

I went here to buy my very first car as a graduation gift for myself the salesman was kind but I was surprised that the car was NOT detailed AT ALL and also the dealership forgot to mention that there was a cracked exhaust manifold which caused a very strong smell of gas when I was driving which they claimed they found nothing but the engine light came on! WEIRD. ALONG WITH that they didn't charge the A/C so it was barely working it 80+ degree heat!!! I would NEVER recommend buying a car from here. In conclusion i spent a good chunk of money just to have a broken car for my very first car. read more

My husband's windshield wiper fluid was not squirting out at all from one of the sockets and we called and spoke with Phil, who said come in and we can take a quick look at it, we went the same day and not only one, but 3 techs came out to look at it and couldn't understand what was going on, but they did not give up! Jesse, the Tech tried everything he could, he had us purchase a minimal part and he installed it and closed the hood and the solution squirted like it was supposed too! This was all done while we sat in the car. Kuddos to all of them at Michael Bates, that was our first time there and it will not be our last, very happy customers! The Browns read more

I had such a terrible experience, we went to look at cars and found one that we fell in love with. we had all the paperwork signed and ready until they told us they had sold it. They didn't really apologize either. Our salesman Christian got a little embarrassed about it but otherwise was not a very pleasant individual. We then spoke with the sales manager and she said it happens all the time. No apologies or anything! Why should we suffer because they messed up. This place sucks! read more

Unprofessional! Unorganized! Terrible experience. I reached out to Christian James and was told several times a 2021 Corvette was available. He kept trying to get me to put down a deposit - non refundable - even before the deal was negotiated with financing terms. I explained to him that's not good business. The deal needed to be negotiated first. He assured me the car was available. He took my credit application and ran my credit then texted me the next day to say he didn't know someone else sold the car. So now they ran my credit and took a ding on it for absolutely nothing. A professional would have spoken to his manager first and been told the car was spoken for. I called a manager there to explain this and he apologized, but I told him its his job as the sales manager to keep his employees informed of what the status is on cars. Especially when you only have one car of this nature. He told me he would call me back and never did. Christian James blocked my text messages and emails when I told him I didn't appreciate him running my credit for no reason. I'm all the way from Houston TX and was willing to do business with these guys. You locals better watch out. We don't do business like this here in TEXAS!!! Find yourself someone better to do business with. Zero stars. read more

Highly Recommend visiting Kelly Wise at Michael Bates Chevrolet!! Transaction went super smooth and Kelly is awesome to work with!!

Michael Bates Chevrolet is the WORST dealership. DO NOT DO BUSINESS WITH THEM. THEY messed up my credit application and put down my wrong information and allowed me to walk out of the dealership with a new car making me think everything was fine and not even 2 weeks later called me and LIED to me saying I needed to come in to get my license plate but when I got there they told me my credit application was incorrect and they needed to keys back to my brand new car. They didn't acknowledge their wrongdoings and were very SHADY AND UNPROFESSIONAL. They also didn't even mention giving me a refund until I brought it up and thought they were going to get off without giving me my money back. They have messed it up for all Chevrolet dealership in the future and will NEVER get my money again! DO NOT DO BUSINESS WITH THEM, THEY WILL LIE TO YOU AND MANIPULATE YOU! read more

Do NOT purchase/ lease from this establishment. Sales person (Nicole) was repeatedly ask the price and told us it was accurate and when purchase order came back it was different and she did not include tire and wheel warranty which was asked for multiple times. The price on a lease increased increased $20 a month which doesn't sound like much except thats over $200 a year! We asked her repeatedly and she confirmed the price ....after signing paper work she would basically rip the papers off the desk so we could not review these deceptive tactics. Sales Manager supported her and basically called us liars. We leased two vehicles and one was allowed to drive off the lot with 25PSI in each of the four tires. The same vehicle has been in the shop twice in the first two weeks, Nicole did not set-up the bluetooth or OnStar Services. Never met the finance manager and that would have solved everything Nicole promises to send texts or replies and nothing comes for 48-72 hours. Service doesn't do daily updates on vehicles in the shop as stated. Absolutely worst Customer Service experience and we have purchased from multiple Chevrolet Dealers. Avoid At ALL Costs!!!!!! read more

I went to this dealership based on a referral. Was told to see salesman Ted Sims. Arrived to dealership on Saturday, March 10 with financing pre-approval. Ted Sims was an EXCELLENT salesman, basically giving me the information and allowing me to make a decision. After I chose the desired vehicle, Mr. Sims then gave my information to the finance guy. I definitely heard Mr. Sims inform the finance guy that I had financing through Capital One. Approximately 20 minutes later, I was informed by the finance guy that "Capital One wants you to put down an $8,000 down payment so I got you finance with Huntington." I immediately ask, "At what interest rate?" The response was "7.7%". First thing on the following Monday, March 12th, I called Capital One to inquire why they wanted an $8,000 down payment when we had already saw my posted down-payment of $2,000. The Capital One representative stated that they still have my loan app with the $2,000 down-payment and an interest rate of 4.7% On Monday, March 12th, I have left the owner messages twice, at approximately noon and again around 4pm. This is a SERIOUS integrity issue as well as possibly costing me additional money for this vehicle. I have already talk to a lawyer friend read more