We were shopping around for a used vehicle, walked into the dealership & were met by Greg Arnold. Spoke with him for a short time, took a Jeep Renegade for a test drive, came back talked finances. Returned 2 days later to wrap up the deal, Greg wasn't available, Dan Cross stepped in with grace, knowledge & transparency. Would recommend to anyone who's looking for a trustworthy dealership. read more

Crest Ford - Crest Ford Flatrock, Mi - Car Dealers Near Me - Flat Rock, Michigan

Whatever you do do not purchase a vehicle from CREST Ford in flat rock! I understand that the vehicle was sold as is, but I can even return groceries or a shirt for 90 days after I buy it !! I drove off with a truck for $9000 and not even a month later, not after a year, not after four years after one , the truck is sitting and cannot be drove because the motor blew!!!!!'nn The only offer that they gave me to help out was to sell me a motor at their cost, supposedly, for $5800! So they'll take more of my money but offer nothing! What a horrible, horrible horrible way to run your business! What a kick in the face! - friend of patron read more

Everyone I encountered during my buying process was great! My salesman Jim went above and beyond to make sure I was happy. The dealership was clean and everyone was friendly. I feel I was given a overly fair amount for my trade in and all my questions were answered. read more

Crest Ford - I got to bring home by new baby today thanks to the folks at Crest Ford! - Car Dealers Near Me - Flat Rock, Michigan

I am so upset and extremely frustrated! I bought a used, as is, truck from Crest Ford and exactly one month later the truck dies and needs a new engine! I have emailed several people in the dealership, including the general manager, and I have gotten no response. I am a single mom working three jobs and I feel so violated and taken advantage of. I am now struggling to get it fixed as well as continuing to make the truck payment while it sits undriveable. Do not trust these people!! If I bought a shirt I would have like 60 days to return it if it was defective. I paid thousands for this truck and it didn't even last a month! read more

Very friendly,helpful with your question. Service department works with you and keeps you informed.

Bought a truck there about a month ago. Before I bought I noticed an oil leak. The leak was fixed so I was told no questions asked. It's a month later and I just got off work. Crawled under because something smelled funny. It's still leaking oil from the same spot. Unprofessional and honestly disrespectful. Telling me you fixed something for me to find out you didn't. I would give 0 starts if I could read more

needed a new transmission it was under warranty called them set up a appointment was worried because the warranty was almost up and i needed a loner they told me not to worry that as long as i was in the system i was good fast forward 11 months later trans started slipping again called for a second time they remembered me and knew i needed a loner set the appointment up day before i was going to bring it in they called and said they didn't have a loner yet they would call me when they get one i called july 17 my appointment was august 11 the warranty was up on the 8th didn't worry bout it because of the first time when they said as long as i was in the system i was in contact with them every few days finally get it in there its now mid november they don't call bout the car till december and they say the warranty is up i was confused and talked to everyone up the line to help even contacted the owner all they would do is wave the labor and i had to fork over 2600 i feel ripped off will never go there again. read more

I have a 2022 Bronco windows rattle said they are that way. Wiper doesn't go down on intermediate took it in twice never fixed. Try to work it out all excuses Said Bronco's are knows for that my friend has one no rattles one read more

Crest Ford is great !!!! Brent rose is a great salesman. He takes time with you he cares and listens. I have leased 4 times from him been happy every time.this time I got a 2021 ranger absolutely love it .thanks Brent. read more

Crest Ford - 2021 ranger had it at crestFord the Fordpass didn't work Dave kept me informed about it and Matt got it fixed - Car Dealers Near Me - Flat Rock, Michigan

This is for the Service Center I had to use this service center for the second time. This place is the worst. Seems like no one listens to anything you say. June 30, 2021 1) Dropped my vehicle off in the morning (an appointment was made for this work) to get the AC fixed and a recall issue fixed. Was told it would be completed by the end of the day so I figured it would be a two day process so I took a personal day off of work. Five days later they still have my F150 because their machine to charge the AC broke. I had to miss a weeks worth of work (unpaid) because of it. They wanted to keep it over the Fourth of July weekend to attend to it the following Tuesday. They had no back up plan on how to overcome a broken tool until I had to suggest I could just get a can and charge my AC from a auto parts store. So disappointed in the service here. I told them numerous times I needed my vehicle back. This $1200 fix cost me $3000 with lost wages included. Every time I told them I would need to get the vehicle they would tell me they will hold it until Tuesday. Never have I had such horrible service experience with a Ford Dealer. July 21, 2021 2) Had to drop it off again because of the recall work. They needed to readjust the door lock. Simple fix. They even told me it would be a simple fix but could not get to it until the next day(I dropped it off late). I was ok with that and asked if it would be ok to pick it up next Thursday because I would be out of town and if I could get the oil changed. They told me no problem they could do that for me and would hold it till I got back. I am thinking no one make note of that. I received several calls Thursday July 22, two calls on Friday July 23, and a couple more on that Monday stating my vehicle was ready to be picked up. After answering the first two calls on Thursday and one on Friday telling them I could not pick the truck up until Thursday I stopped answering the phone. Does no one listen to their customers anymore. I will not be using this service center again. I know it is a drive but I will be sending my vehicle to Bill Brown Ford in Livonia for all service work in the future. On ya and another thing Creat Ford, update you online info mainly your operating hours. It stated the service dept was open at 5am so there I was waiting outside at 7:25am waiting for the service center to open at 8am. read more

Crest Ford - Car Dealers Near Me - Flat Rock, Michigan

I wanted to leave it at zero stars, but it wouldnt let me post this without filling one. I just purchased a used vehicle (2012 Chevy Cruz) from Crest Ford Flat Rock. I work very hard and had been saving every penny for the last 6 months, to be able to get a reliable car for my kids and to get myself safely back and forth to work. I thought maybe looking at dealerships would be the way to go. I went into Crest Ford, and was just looking at vehicles to get an idea, and Ken came out of the building and talked to me and said he needed my business and said he could help my dreams come true to get a nice reliable vehicle. He asked me for my number and I gave it to him, he called me a few days later and said I was approved for a chevy cruze. I went up there with my dad to test drive it and it seemed okay. He told me there was nothing wrong with it and it was a great vehicle. I trusted his word. I purchased the vehicle. I drove it for about a week and was noticing burning smells and wasn't running right, so I had My dad check the fluids to see if maybe it was low, to find out that there's tons of oil sludge in the coolant. That's a major issue with the engine. I contacted them in good faith, and maybe they could help me in some way, as I had just purchased the vehicle a week and a half ago, and was told the manager said it's as is and that's that. Not even wanting to come up with any solution to this situation. Buying a used vehicle, I understand that it's not new and there will be issues that need to be fixed, but not a whole engine. So now I have the vehicle parked and taking uber rides back and forth to work again, and every penny I had is gone. I'm very upset and don't know what to do at this point. If I would've known, I would've kept saving and went somewhere else. This isn't fair or right. So if you're looking for a vehicle, please take your hard earned money somewhere else. read more

If you come to Crest Ford in Flat Rock, go see Ken for used cars. He was great; 100% professional, knowledgeable and it was a pleasure going there and finding the car I'm ecstatic with! TLDR; go see Ken, he'll hook you up for sure. read more

I recently moved to Flat Rock and needed and oil change. i am kinda spoiled bc the Quick Lane business where I preciously lived was right around the corner. When I drove past Crest Ford which happens to be just down the street from my new place I was pleased and I decided to try them. When I arrived and went in the Quick Lane Service door there were 5 cars in front of me and I frankly wasn't going to wait two hours for an oil change. The young man behind the counter did me the courtesy of calling me as soon as those cars were done and I zipped ip there b4 he hung up the phone. They did a great job, love The Works Package, and I have found a new place that I can get my car work done. read more

Outstanding experience Chris Merriman is a great salesman. Very honest and thoughtful. Highly Professional Joe-New Boston read more

I had all my spark plugs changed a few months ago here and my check engine light came on this weekend. So I take my truck into a different shop and the mechanic tells me I had a bad spark plug. Turns out only 7 of my spark plugs were changed. The 8th one is hard to get to on my model year I guess. The thing is the service guy at Crest Ford gave me 8 spark plugs. So they had to find an extra old spark plug to give me to complete this ruse. I will not be doing business with these crooks again. read more

I purchased a 2019 F150 from your dealership I wanted to get Fx4 with a 8-cylinder your sales rep said they did not offer the Fx4 and eight cylinders are hard to get I trusted him my fault. I now have a sport F-150 not super happy with my purchase but my fault again I like Ford products but I have this truck I am not going to be happy with the rest of my life. So my fault for trusting your salesperson and not doing back up investigation on my own thought I could trust your knowledgeable salesperson but wrong so I'm not a happy camper thanks read more

Do not buy here - very poor customer service. After leasing our new SUV we noticed a $600 charge for an optional rental car coverage which was never disclosed or discussed with us. When we brought this to the dealers attention a few days later they were very defensive and insisted this was something we should take. My concern is that they should've mentioned it at the time of purchase so we could have made an informed decision. They were extremely arrogant and had no aim at customer service in handling of the problem. read more

I keep screaming SEVICE, SERVICE, SERVICE. That's what you get when you go to this dealership. I received a coupon in the mail for an oil change. Since this dealership is so close to work I thought I would give them a try. I called ahead to find out how busy they were. Jim told me to come in at 11:15. I rolled into the service area at 11:16. Jim wrote me up and the porter took the car in the service bay. Jim told me it would take about fifteen minutes(sure I've heard that before). I went into the showroom to talk to the salesman Mark Boyanowski who sold me the vehicle. We talked for a few minutes and lo and behold Jim comes walking in and tells me my car is ready. I checked my watch, fourteen minutes. Great service, they had to throw me out(free coffee and donuts)... Back to work within forty-five minutes. Awesome. I'll be back, this is faster than a "quick Oil Change" place. Jim, just smile a little more. read more

Just a warning. Crest Ford "quick oil change service" is anything but quick. They told me three hours or more, again. Fourth time with this problem. Went to a local fast oil change place after calling Crest Ford and left at 11 a.m. home at 11:30. Same oil. Unless you want to read a book for three hours don't waste your time. read more

I was looking to buy myself a new (used) car, after much searching I found 2 dealerships with the exact car that I wanted. One car was in Troy, which was where I was living at the time, and the other was here at Center Line Crest Ford. After going to the Troy dealership and being talked down to in a condescending manner (probably because the old dude saw a young girl walk in by herself) and not making even the least bit of effort to negotiate on the price, I decided to check out Crest Ford. I called and spoke with John Parry, the guy was on top of his game. I asked if I could get the car I was interested in at the price I asked for at the other dealership. Even though I didn't get it at that exact price, John worked with me and gave me a great discount. When I finally came in to buy the vehicle and do the paper work, John was beyond helpful. He gave me perfect customer service throughout the entire process of search, negotiate, test drive and purchase. I couldn't have been happier! Similar to the other review- I also got a great discount for an oil change here. Even though Center Line is a bit of a hike for me, it was worth it. I got a full service oil change along with a tire rotation. I didn't have to wait very long and everyone was extremely friendly and helpful. I will highly recommend this dealership and services to everyone I know. Great job guys! read more

BUYER BEWARE!!!! Had to stop on the way home for air in tires after handing over $30,000 for a F150. A Ford Certified truck delivered with 40% oil life left. I seriously cannot believe their service department ever checked the vehicle. The only thing checked were all the boxes on the delivery paperwork!!! Be prepared for management (Ken Wood) when you contact them about the problem. He laughed and yelled "perfect" in the phone !!!! So think three times before you buy the ESP Policy. Where you finance or your credit union can offer you a better policy at a better price!! Paperwork:Floor-mats secured and not loose in vehicle. Actually no floor mats in truck. Just plastic on floor. Their answer for tires being 15 psi low was weather turned cold. The oil being 40% - the tech forgot to reset. (I guess they think you can't check a dipstick. ) I guess Ford better get a better idea. Thank you yelp for your note to me!!!! read more

Dealership was clean, Brent Rose the salesman we encountered, was a creep. Told us he didn't BS, and then proceeded to BS for over an hour. In that time, he "withheld himself" from making inappropriate jokes about the Muslim holiday of Eid, and basically told us several times over that he is willing to beat his kids if they mess up. They had a lower price on the vehicle we wanted, but I refuse to give someone like this any business. So unless you're a racist, child beater "just kidding of course!" I would suggest taking your business elsewhere. read more

Beautiful new facility, just wished the service department knew what they were doing. Trying to get a rental they are supposed to provide while I get my airbag recall repair. They don't know the procedure so three trips back and forth from enterprise we gave up and went to gorno. Problem solved. read more

I Rarely do reviews but this one is a must..... I went online to see what Crest Ford had to offer. They had a feature the was a credit score estimator. I tried it and the number was higher than my actual score. Let's just say that our credit isn't the greatest. I provided my email to see if someone could help us out. Mr. Christopher Merriman emailed me back and started a dialog with us. He was very helpful. I have dealt with many car salesmen in my time and most of them I find hard to trust but not Mr. Merriman. He was really working for us trying to get us into the car we wanted and not just trying to make a sale. To make a long story short he was able to help us. We would recommend others to stop by Crest Ford and talk to Mr. Merriman. ~m&t read more

Chris Merriman is the #1+ salesperson at Crest and I can be very picky. The service department is great. We got a recall notice and I was able to schedule my F150 for the recall and an oil change within a week. I love the drop off service allowing us to drop our vehicle the night before. Our recall repair and oil change were done before noon. Overall the best Ford dealership we have ever dealt with. My first car was a Ford in 1970, so I have a fairly long frame of reference. Crest is 10 minutes from our home but it would be worth a much longer drive to get here. read more

Leased a fusion from here.. My salesman Paul panter left, needless to say when my lease was up I went to another manufacturer.. Went to bring my car back and they talked down to me cause I didn't lease another ford.. I just wanted to return my car and walk out. I also felt looked down upon when I wanted to test drive a car here. Granted I'm 23 and I have awesome credit, but felt like they didn't consider me seriously. Not worth the drive, if I go back to ford again it will be at Taylor ford.. Where my whole family goes now. read more

I would give this place negative stars if I could!!!! I will never go back to this dealership!!! I purchased a used vehicle from here, prior to the purchase I was told the battery was being replaced along with some plugs, but it was not a huge deal. Within 24 hrs and only putting 20 miles on the vehicle something was running underneath. I took the vehicle back to the salesman and he had a mechanic look at it. He crawled underneath and determined it was the ABS pump that was continuing to run even when the vehicle was off. He unplugged the pump and said if its not unplugged it will run the battery right down. He told us it was ok to drive without the ABS system. I said to the sales person that must be the reason the battery was having problems and he said yeah I bet that was it! I asked for them to repair the problem since it was within 24 hrs and it must have been going on before we purchased it (because of the battery issues). I was told he would get with his manager and call me on Monday. I ended up calling him. Twice. Finally I get an answer and he tells me they won't take care of anything, not even offer to pay half of the repair. (this repair will run $800-$1500) I bought the vehicle as is, that's all they can tell me. Basically too bad! What happened to the days when businesses stood behind there products and what happened to the days of good old customer service? I went in to speak with the manager Marty and all he can tell me is I should have purchased a more expensive vehicle so that it would have been under warranty. I couldn't believe that guy and I didn't get any where with him. I ended up leaving, it was a complete waste to even go down and talk to him! I will never purchase from this dealership again and I want to spread the word! I am very upset and I don't want anyone to have to go through a nightmare like this! Who treats customers like this????? I was misled and taken for a ride!!!! read more

Just left this place looking to inquire on leasing a F150, no one offered assistance. I work directly across the street at Ford and only went because my boss suggested trying my them out versus driving to Royal Oak. I guess it was too hot because I saw two men standing in the lobby as I got back in my truck. read more

I bought a used Escape from this place via salesman Mike Z. I got no high pressure sales pitch, just a great price. He took the time to show me how everything worked and even set up the Sync for me. I never would have figured that out without him. I had to drive 35 miles from Troy to get a great deal on the model I wanted, but it was well worth it. Only sorry it is too far for me to go for regular service. read more

Excellent service. Chris Merriman made my first lease easy and understanding from start to finish. I will definitely be going back to Crest Ford for my next car. read more

Just leased an Explorer at Crest Ford. My Salesperson was Frank and his service was excellent. He located the Explorer we wanted and worked out a great deal for us. Ask for Frank if you purchase here great guy and very professional! The whole process of paperwork also went smoother than any other dealer I've dealt with. Crest Ford was very impressive and I will definitely be purchasing my cars from them in the future! read more

We bought a used truck three years ago, the first summer we took it in and told them the passenger side floor board was soaked, I took it back yesterday for the sixth time, they keep telling us it's fixed or that they can't find a problem, it only happens in the summer when the a/c is running and I've said I can smell it, it's dry all winter and spring, the last time they said there was a hole under the floor board, probably from all the water, that they patched, they send the truck out and they run the truck with the a/c running for hours, well the last time we got the truck back the air didn't act right and yesterday the blower quit, they don't seem to want to fix it right, we bought an extended warranty when we purchased this vehicle and I'm so glad we did, I shouldn't have to keep going back for the same thing over and over, the only good thing I will say is they do give me a nice locar, at first they tried giving me a Fiesta, I've been driving a pickup for 20 years and that doesn't work, so they do makeup for my inconvenience, so for now we'll just have to be patient and see if this problem gets resolved, but my patience is wearing very thin. read more

Had a $700 repair done (smart junction box replaced) and then less than 2 weeks later the car died and the cause is the smart junction box has broken "clips" that push it together during installation. They charged us for a new battery(less than 2 years old) and said the box has to be replaced and it is not their problem. Do not have your car repaired here...anywhere else would be better! They take no responsibility for their mechanics work.LESS THAN 2 WEEKS-$700...WOW! read more

Very honest and experienced review , I believe sales department is spot on, the service depart is another story, they should fire the service manager! This is my story, own a 2010 ford edge, 3 years ago vehicle was shuddering and slamming almost to the point you could be thrown through the windshield, Because there was no engine light they could not figure out the problem, the changed a transmission plate and throttle body on there dime with no result. Then they said I needed a trans at 60,000, 4,0000 bucks I disagreed but after some negotiation I was able to get the price to 900. Well this didn't solve the problem after a few months later issue was back finally check engine light, After a code check cylinder one coil pack had been failing for months 60 bucks and a new plug solved the issue,REALLY CREST FORD! So my current issue same edge for fuel tank recall, On Monday 4/3/2017 ford confirm tank needs to be replaced so we set up for following Monday at 8am for replacement. As we arrive for tank replacement service agent ask me DO WE HAVE THE FUEL TANK , "wow really" this is not good. Two hours later Edge is ready for pickup all is good wife is happy. Well not so fast a few days later ENGINE LIGHT, find out we have a EVAP fault which could mean fuel vapor pressure issue. Well I crawl under at the fuel tank and there it is, a vent hose hanging that is supposed to lock on to the fuel tank, was never hooked up. Removed cable from battery to clear code and no problems, terrible service department I will never buy a car there and I am embarrassed to say I AM A FORD EMPLOYEE!!!!! read more

I was on the hunt for a somewhat rare F150 with an 8 foot bed and trailer towing options to pull my Camper and use for my business. Not only did they have one in stock but they had it at a great price. Brent Rose was my sales guy and he did a fantastic job and made this the best and most effortless truck purchase of my life. I got what I needed out of my trade in and got the truck I wanted and was out of there in record time with no hassle or nonsense. I drove almost an hour to find this truck and was so happy with the service I would probably drive back here to get another vehicle when I need one. read more

The service department has made me so mad I will never take my car back there! I scheduled an apointment for my brakes on a Friday and was told to bring it in Monday morning at 7:30am, which I did. I had not heard anything, so i called at 4:30pm and was told there was a problem with getting parts and that I may not get my car today. I told the salesman I was angry and was on my way there. Once I got there, the salesman said he "pushed it through" and I should get it that day (remember, I dropped it off at 7:30am and went there at 4:30pm). I asked to speak with the service manager, who promptly came to me. He explained that the mechanic assigned to my car had a 7 hour job ahead of me and that they were overbooked!!! My question to him was, 1). Why was I told to bring my car in at 7:30am if they were oberbooked and 2). Was this a "getting parts" problem the saleman told me earlier, or a 7 hour scheduling problem??? He looked blankly at me and said he did not have an answer to that. A brake job should take an hour and a half max. I do not like being lied to when I ask what took so long. read more

I decided to take my 2008 ford focus into Crest ford to have a engine vibration fixed. It has around 85,000 miles on it and I personally changed all 3 OEM motor mounts myself just before taking it to Crest. After I changed them at home I still had the same type of engine vibration as before. So I made my appointment and had Crest look at it. I dropped it off and 1 day later got a call saying it was done. They told me they adjusted my new motor mounts. Nothing else was done to the car. I went to pick it up, but before signing paperwork I took it for a test drive. It had the same vibration after they finished the car. I got a hold of the service manager and had him test drive it to. He agreed that the car was not right. I left it another day to have it worked on again. I got a call the next day from service manager saying the car needed a 50 dollar PCM reflash to fix the vibration. I agreed to the reflash cost and about 5 hours later got a call saying it was finished and ready to pick up. I got dropped off to pick my car up again. I test drove the car and it was exactly the same as before they worked on it. I argued that I was not happy and they told me that was the best it was going to get. They charged me 170 bucks for absolutely nothing. I was extremely pissed and told them they will never see me again. I have told every single person about how I was treated and I know I have personally stopped a few people from using Crest ford for service or sales. They lost a lot of potential money from people that I persuaded not to visit this location. read more

Crest Ford is a great dealership for car sales and service. We just leased our second F150 and will be back again. Chris Merriman is also a great sales associate. Very easy to deal with and kept us updated throughout the process. We will be back. read more

My salesman Chris Merriman is great , explains every detail & is very patient . He always makes sure he answers every questions I have & goes over every detail . Its a bit out of my way , but the personal attention I receive here is worth it . read more

GREAT DEALERSHIP, FRIENDLY PEOPLE. Got my vehicle done quickly. Had no issues all the employees there are extremely friendly and are very helpful. Will recommend friends and family to Crest Ford Flat Rock for there service needs and sales needs. read more