I enjoyed the Henrosa Hotel from a material level. I did not enjoy the Henrosa employees nor their…read moresense of hospitality. Our room was small but cute, and the hotel itself was well done and enjoyable from a comfort and aesthetic perspective. A+ on both those counts. We also used an online travel service to get a killer deal, so 5/5 stars in value as well. That said, I wasn't at all a fan of the employees or the predatory resort fee that they charge you. We were charged an extra $25 per day for access to the beach and your own beach chair-- accommodations which we never even ended up using nor did we ask for. Those are accommodations which should be included in the cost of the hotel or the very least should be optional add-ons. Regarding the employees themselves, they weren't very accommodating in my view. When I requested an hour extension to our check-out (12:00 instead of 11:00-- a standard request in my experience) we were told that we only had 30 minutes and if we went over we would be charged an additional $80. He then informed us that "someone has already reserved your room, and they will be coming then." When I mentioned that our check-in a few days before had been at 3:00 and that we had been turned away when we arrived at 2:00. He then told us that "well, if you pay the $80 you can stay until 4:00," which contradicted his point about guests already having reserved our room. The whole thing was odd. That experience and the hidden $25 daily fee left a bad taste in our mouth, hence the 3 stars.

The pictures on their website are very deceiving, very bad location and parking situationis bad! as…read moresoon as we walked into the hotel lobby, we were hit with very strong cleaning chemical smells, gave us headaches, the women's staff was very rude. The hotel room that we stayed in felt more like a bedroom and not a hotel room. I would not recommend this hotel to anyone. Giving the cleanliness a 2 rating!!

11 years since I was last here. I stayed recently for my birthday. I like this place because it is…read moreon a relatively quiet street, and is on the bay, facing west, with a great sunset and view of the skyline. We reserved a 2 bedroom suite. I asked repeatedly for an early, 2pm check-in. When I go there around 2:15, the front desk area was in chaos. There were 2 people being waited on and I was first in line, but had to wait for ~10 minutes to get any attention. Even with repeated communication, the room was not ready. My kids were heading into melt down mode. Not a great start. I got a call at 2:45 that my room was ready. We headed back around 4 and then it was the same chaos, and very long wait to get our 1 piece of luggage. Once upstairs, the hotel is very neat and tidy and our room was a 2 bedroom suite with a balcony, facing the bay and city. The condition and working order of the room, bathroom, and kitchenette were excellent. We loved the minimalist aesthetic. They did have a happy bday card and some chocolates for me in my room - a very nice touch. The main event downstairs is the pool area. They had a DJ playing vibey lounge music and it was packed with people chilling and drinking as mature adults. Definitely not a wild spring break scene. The pool is heated, too. The best is being in the pool as the sun sets - very magical as the place goes from day to night. Great hotel - lousy front desk. I reviewed the restaurant, Baia, separately - great waterfront vibes, so-so food, and disorganized service.

Note this place does not accept Apple Pay- Terrible…read more The staff here is absolutely terrible and inattentive. I went to order an empanada from the front and the man that was behind the counter (after taking a 80 payment for 3 food items and 2 coffees..) walked to the front desk gave the girl a hug went outside did some stuff and then came back to make our drinks. I don't even understand what happened there there was one employee working behind and he just walked away. I was told from the front desk that they only have one available cart for us to use and that the carts they had the previous day "disappeared"- the bellman was incredibly rude and laughed at me bc I asked how the carts from yesterday just disappeared... (might've been a bad question but a place like this that is so expensive... it makes no sense to have 1 cart in the entire hotel) I had to ask I believe a manager(Sebastian) he was so incredibly helpful and got us what we needed and really was the only helpful staff member there he rocks, he apologized oh behalf of the other staff and was helpful and patient with the situation! The food was probably the worst food I have ever eaten- they need to figure out that situation first. For the prices they charge I really wanted to tell the chef face to face how bad it was. The fish was over cooked to the point it was literally so crispy like a French fry there was no moisture left in the fish. The fries (were very good) the coleslaw had no flavor it tasted like mayo and cabbage like nothing else seemed to be in it.. somehow bland... The fish was bland. The tartar sauce was bland. Somehow even the horseradish sauce they gave me was bland. It was sincerely the worst fish fry I have ever eaten in my entire life. And I do not say that lightly........Really haven't had an experience like this anywhere else it was utterly ridiculous absolutely laughable for what they charge and the location. The best part if my meal was the fried and ketchup. So sad. The pastries? The chefs makes pretty croissants but the filling is absolutely terrible it was like curry chicken and peppers nothing like a chicken empanada.. didn't have any beef options all in all I would absolutely never recommend this place to anybody ever. Seems like it's going downhill or staff just doesn't care! I've seen the other recent reviews and they aren't great.. Doesn't seem like they let the chefs put anything on the menu themselves and really streamlined the whole thing terribly. I would not recommend this hotel unless you want rude service and terrible food. The only good thing about this place is that it's on the water..

This hotel is massive. It's a full city block with residences, restaurants, anatomy gym, Bamford…read morespa and shops below it. From the first impression at the valet, they were very accommodating, offered to help with suitcases, told us if we went to eat to ask the hostess for validation on the ticket which was half off the $60 per night charge. The lobby is beautiful, lots of staff, fresh fruit infused water, and small grab and go coffee cafe. There is a bar near the elevator and their Mediterranean restaurant Aviv. I downloaded the app to check in and get my room key but unfortunately it didn't work on the elevator so I had to go back to check in to get a key. Once at the room, the app does work to open your door which is convenient since the card is a small wooden circle that can get lost in your pocket easily. Once in the room, it was spacious and clean for the most part..there was left over tape hanging on the top of the headboard high on the wall which was a bit distracting when the ac came on. The city view is nice but you can hear the street and golf carts blasting their music throughout the night, even on the 6th floor. The Bamford spa was very nice, I had a facial and left so relaxed I just wanted to stay and nap! The girls at the front desk were kind and welcoming with a shot of beet juice which was a nice touch. My only wish is there were more relaxing places to stay, a hammam room, steam, cold plunge etc. there was none of these so after my facial I left. $$The plnthouse cafe/deli is just through the anatomy gym or on the 2nd floor. The food was fresh and delicious but definitely pricey but on par with the cost of the stay. $$$$Aviv is a Mediterranean restaurant with seed free oils, wood fire grilled items and fresh made hummus. For 2 people we spent $190 on hummus, 2 kabobs and a cucumber salad, a key lime dessert, and sparkling water. The food was fresh but a little salty. The pools - we stayed in the presidential cabana and had the pool overlooking the beach to ourselves. The staff was attentive and friendly. Drinks and food were served quickly. Overall there is something for everyone. They are pet friendly (up to 2 pets under 50lbs allowed) staff was attentive, greeted you at every passing, asked if you needed anything and offered to help. I would definitely recommend if you want to experience a wellness focused resort.

This is easily one of the most beautiful hotels I've ever stayed at…read more Environment - 10/10 - The moment you walk into the lobby, you're greeted by a stunning open-air sanctuary that instantly feels peaceful and relaxing. One of the first things you'll notice is the incredible living plant wall--it adds such a unique and beautiful touch to the space. The seating areas are equally impressive, with plush couches that feel like a blend between a luxury resort lounge and an upscale nightclub. The atmosphere throughout the property is warm, inviting, and serene. There was also a refreshing fruit-infused water station available, which was a nice touch after arriving in the Miami heat. Check-In - 10/10 - The check-in experience was seamless. The staff was welcoming, professional, and thorough. Before we even headed to our room, they asked if there was anything we needed. We requested extra towels, and less than 10 minutes after arriving in our room, they were already at our door delivering them. That's the kind of service that immediately makes a great first impression. Amenities - 10/10 - The property features two pools: an adults-only pool and a family-friendly pool. There is also a private beach with attentive service and beautiful views. For families, there are childcare options available, making it easy for parents to enjoy some downtime. The fitness center deserves its own mention--it is easily one of the best hotel gyms I've ever seen. It was spacious, modern, and equipped with just about everything you could need for a great workout. Room - 10/10 - It was spacious, well-designed, and had a comfortable seating area. The lighting throughout the room was excellent, all of the outlets worked perfectly, and there was plenty of storage space. The bed was one of the most comfortable hotel beds I've ever slept in. One of my favorite features was the in-room water filtration station. Having access to filtered water without leaving the room was incredibly convenient and something I wish more hotels offered. The bathroom was equally impressive. It featured beautiful marble finishes, a massive soaking tub, a spacious shower, and large vanity areas. Everything felt luxurious and well-maintained. The closet space was generous, and the room included robes, slippers, and even a yoga mat for guests who wanted to participate in the hotel's wellness activities. Food - 5/10 The only part of our stay that didn't quite meet expectations was the room service we ordered one evening from the bar. I had the lobster roll and my husband ordered sliders. While everything arrived promptly and was presented nicely, the portions were surprisingly small for the price, and the flavors didn't quite live up to what we were expecting. For around $75, we were hoping for a more satisfying and elevated dining experience, especially considering how exceptional everything else at the hotel was. It wasn't bad by any means, but it didn't match the level of quality and attention to detail we experienced in every other aspect of our stay. Honeymoon Surprise My husband and I were celebrating our honeymoon, and the hotel made the experience even more special. They provided us with a disposable camera to capture memories during our stay. When you check out, you simply return the camera, and they develop the photos and send them to you at no additional cost Service - 10/10 - The staff was responsive, attentive, and genuinely helpful. Housekeeping visited twice daily to refresh the room and ensure we had everything we needed. I also appreciated that each room has a doorbell, so housekeeping could notify guests before entering. There was even a button outside the room to indicate whether or not you wanted service, which was both convenient and respectful of guest privacy. Cost - This property is definitely on the pricier side, but in my opinion, it was worth it. We've stayed at more expensive hotels that offered significantly less. It's important to remember that this is South Beach, where premium pricing is expected. If possible, I would recommend looking for promotions or special offers to make the stay even sweeter. Final Thoughts We honestly didn't get to experience everything this hotel has to offer because we spent so much time exploring Miami. Even so, we were blown away by our experience. Between the restaurants, bars, spa, wellness activities, pools, beach access, and exceptional service, there is truly something for everyone. Every detail felt intentional and thoughtfully designed. If you're considering staying here, I highly recommend it. You won't be disappointed. We also learned that they have locations in New York, Hawaii, Japan, and several other destinations. After such an incredible stay, we're already looking forward to experiencing more of their properties in the future.

We've been to Miami several times but Nassau Suite is easily the nicest & cleanest hotel we've…read morestayed at in the area. Great value for the amazing location and included amenities (I.e gym, rooftop bar, pool & hot tub, beach towels, umbrella, and chairs you can utilize). It's on Collin's so right around the corner from South beach, next door to cvs and walking to many restaurants and other shops. The true highlight of our stay was the staff. Everyone we encountered were friendly, gave great recommendations and truly made this a standout stay. Special shoutout to Mercedes, Eduardo, and Kevin. They were all amazing and very memorable.

The location is great, it's clean, service good. The area has a lot going on all night to prevent…read moreyou from sleeping though. Cleaning in the alleys, garbage trucks and the maid going in and out the stairwell at early hours of morning. I feel so un-rested staying here. I'm wearing ear plugs. My final complaint here is the banning of CNN on the TV but allowing all fox channels of lies. We should be able to watch any news we want and not have hotels taking away our rights and freedoms! Obviously Trumpers control this area and they do not support the Cuban people. They just put up with it. You can't just cancel one channel and expect nobody to notice!!

Cleanliness... 9/10 Service... 10/10…read morePrice... 10/10 This is a sweet find right in the center of Miami Beach. We had gotten off a cruise ship at 9:00 am, and the hotel was able to provide a safe location for our luggage while we waited for check in. They were even able to give us an early check in. The hotel staff were so friendly at all hours of the day. The pool is on the roof, and while it isn't large, it has a great view! Don't forget about the beach; the hotel provides beach towels and partners with a company for beach chairs. I did deduct a point on cleanliness because the room had a very odd and funky sent to it during the stay.

After traveling all day the clerk couldn't find my reservation made through priceline. I provided…read morethe confirmation number and the email. After 45 minutes he said his manager found it. Then he proceeded to charge me 80.00 more than my priceline reservation that included tax and property fees. After showing the clerk my reservation he refused to honor it. Then there was no hot water AT ALL in a 330.00 hotel room that is the size of a postage stamp. Needless to say Iberostar will not receive any further business from us or our family in Miami or ANY of their resorts elsewhere.