I am writing to this review to speak of how displeased and upset I have become as a result of the way to conduct business or lack thereof of this Primary Care and the reason I will not continue using them as my PCP.
I returned from Vacation from Spain Europe on the 03/12/2020 promptly after President's Trump announcement of closing all flights from Europe to US as a result of the COVID-19 crisis I had been there since 03/07/2020.
I was feeling cold symptoms since 03/09/2020 but I had no temperature but when I got home shortly after I started experiencing additional symptoms similar to COVID-19, I had shortness of Breath, difficulty breathing, chest pain when moving, my throat hurt from coughing and I had episodes of high fever and phlegm which is not related to COVID19 but considering I have sleep apnea condition and I use a CPAP machine I seeked medical help immediately.
I called my doctor Tatiana Lawer-Garcia the administrative said that they they didn't carry out COVID-19 testing and to contact the Department of Health telephone number, I called them and they said that I had to talk to my GP and that my GP would help me get tested. I called again my PCP and they again told me that no that they didn't carry out testing and that they didn't know why the Department of Health would have sent me over to them and gave me local information of the department of Health, I called the Local location of the department of Health and they told me that I had to contact my GP (same information as the National line) or call a Hospital or Urgent Care first and then visit. I called a third time to my the office of Tatiana Lawer-Garcia and they told me to call any Urgent Care or Hospital, I called my insurer to ask them which Hospital or Urgent care to go for this treatment and they were unable to provide proper information of how to get diagnosis Treatment for COVID19 so they referred me to the CDC, I called the CDC and they again for a third time referred me to my GP with the kind of tests that I needed to get done two swab tests one in my throat and one in my mouth.
All this time I could not understand why every single official Medical authority was turning me to my GP and my GP the whole time seemed like they were cleaning their hands, how could they not provide the proper information for their patients? Anyway at the end I got tested at the Baptist hospital and I came out Negative.
Three weeks later (I have been in Total Isolation since coming back from Spain) I cut the sole of my foot and it was getting infected and I couldn't really see it so I called Miami Primary Care again and the Administrative after finding out who I was first put me on hold for over 20 min, afterwards they transfer my call to this Administrative superior or something that started to tell me how my insurance did not cover this kind of cure, to which frustrated I said that was not true, that I have Cigna and that I did not understand why they were refusing to provide service for me (I felt completely discriminated) I told her I was COVID19 Negative and was so upset at their blatant discrimination that I said I would make a complaint to the Health Department for their handling of this situation, she shouted at me (completely out of order), how did I dare threaten them and I said I was not threatening that in fact I was going to make a complaint.
After putting me on hold for 3 to 5 minutes they told to go so that they could take a look at my foot.
I have since received a letter that they will not provide service to me anymore which totally fine because obviously after what has transpired wouldn't feel comfortable for this office caring for my medical needs when they failed to provide service when I most needed it (COVID19 testing, proper testing information) and profiled me based on my illness to refuse later treatments to the point that I had to say that I was going to complain to the Department of health in order to get treated. read more