To be fair, we've been here before and the food as well as the service was excellent, that's why they're still getting three stars from me. However, today the food was kinda meh, and the service was kinda meh as well.
We got there pretty early, there were only five other families in there, two of which had their food and only one of the other ones hadn't ordered yet. So we sat ourselves as it says to do, waited for a bit, then got out drink orders in, which is when it started to go downhill. The chips and salsas came about four minutes after the drink order, and the drinks three minutes after that, so roughly seven minutes after ordering drinks we finally got them, note that they aren't busy at this point. The salsa is great, both the red and the green, but today the chips were oily and kind of soggy in places. Then we got our menus and started looking through them, two couples come in and go sit down, then we place our orders. Around 5 minutes passed and then two "bikers" came in and sat down.
At this point we had gone through about half of the chips, and three of the five people had already finished their drinks, which were filled after awhile when they noticed us, note that there are two waitresses and one "waiter" so it people shouldn't be sitting at their tables forever waiting on drinks or menus, yet they were. The "bikers" placed their orders around this time, a good 10 minutes or so after we had placed ours, and the bigger family that had been there ahead of us started to get their food coming out.
The issues really began when one of the couples who had come in after us by about seven minutes, got their food, which wouldn't have been a big deal because the woman had what I assume was Menudo, and I can understand super simple stuff like that coming out ahead of larger orders, except for the fact that the man got fajitas, and they were steaming hot. We ourselves hadn't ordered anything that took long to make, tamales, enchiladas, and carne asada. All of that should have been done fairly quickly, certainly ahead of fajitas that were an order or two behind us.
No one really thought that much of it, till the other couple got their food, both enchiladas. It got worse, however, when the "bikers" food came out. They came in a very long time after we did, so much so that their food should not be done anywhere remotely close to when ours was done. Kind of ticked about that nearly everyone who came in after us was getting their food, yet we were still there waiting after close to 40 minutes, my grandmother asked the waiter, the male waiter, if he could check on our order to see why it was taking so long. He was extremely rude, snide, and uncaring. He rolled his eyes and told us that he would go check on it. When he came back he told us that they were just now cooking our food, so it would be a bit till it got there. As a counter to that, my grandmother said that we had been waiting for awhile for our food to come out. He responded that there had been people who were ahead of us so theirs got to come out first. To this my mother said that we had been there before everyone but the last big family that had been looking at their menus when we arrived, and they were just about done with their food. He stormed off angrily and went back to the cash register, no one was there, and acted like he had something to do.
Three minutes pass, yes I was looking, and our food comes out, everything fairly hot, except for the thing that your would expect to take the "longest", the carne asada, it was nice and cold. As a side note, the pictures on the menus aren't accurate, it depicts it having slices of avocado on the lettuce, but they just put a glob of guacamole on, as well as the fact that it looks like it has onions and cactus, which I asked about, but only comes with grilled cactus slices. I included a pic of the asada.
Overall the female waitresses were nice and professional, but the male waiter just ruined it by being rude, obnoxious, uncaring, and in the end not even looking for the food and just making up a story so that he could leave. The extremely long wait on the food didn't help it out either. If we come again I won't be getting the asada, I'll get the Shrimp Diablos which I've had before and know is good, and I will be requesting a different waiter/waitress if the same "gentleman" is coming to serve us. It may have just been a fluke today, but that's why they're getting three stars from me. If it turns out better then I'll update the review as well as the number or stars. Sorry for the rant, and grammar, if you've read it all the way, may you have better luck than we today. read more