Great prices, great people, great advice, great hardware, great creativity, great fun. Also the…read morebiggest _real_ hardware store I know.

Intrigue and curiosity caused me to wonder and browse in this locally owned and ram hardware store…read more As one walks in, you feel the welcoming embrace of the store and history. Friendly staff; who shared my birthday, that was very helpful. This was a hardware store with a twist, having antiques along with Christmas stuff. Defintly a win for the community, to support local.

How many H.D. Aurora customer service agents does it take to measure your lampshade, and find out…read moreif 1.) they have one in stock or 2.) they can order it for you online? I don't know the answer to this riddle, but I can tell you that three customer service agents is not enough. And 32 minutes is not enough time to figure it out. THEN, they will get another customer service agent who will send you back to the lampshade aisle that STILL has zero lampshades on the shelves. Over and over - it's an infinite loop of incompetence here. So now I am leaving H.D. and I'm heading over to Target to replace my lampshade.

I'm a disabled veteran plant lover who needed larger ceramic pots and more indoor plant soil. I…read morepark in one of those spaces reserved for veterans and went shopping inside. I asked a sales lady to help me with the big ceramic pots and saucers and she dropped shelf stocking to load them onto a cart, suggested plastic liners for under the ceramic saucers, and recommended soil with fertilizer and moisture control built in. She even pushed the cart to checkout, helped the cashier, reminded me of the Home Depot 10% discount for Veterans, then loaded it into my SUV!!! Amazing service, thank you Home Depot!!!!!

I recently made a purchase at Lowe's and had an extremely disappointing experience with the…read moresupervisor, Miss Donna. Normally when I check out at self-checkout, I simply scan or pull up my military discount account to receive my 10% discount. On this visit, I did not have my physical ID with me, so I went to customer service to ask if they could pull up my account using my phone number, which I have done successfully at multiple other Lowe's locations before. As soon as I approached customer service and explained the situation, Miss Donna immediately and very rudely told me that they could not help me and that I was not going to receive my 10% military discount because she could not verify my identity without my ID. When I explained that multiple other Lowe's locations have always been able to pull up my account without an issue, she responded by telling me that "not all Lowe's locations are the same" in a very rude and dismissive manner. Afterward, I went to the cashier, and the cashier was easily able to pull up my phone number and apply my military discount without verifying my ID. Once the transaction was completed, Miss Donna then went over and scolded the cashier for helping me. The entire interaction was unnecessary and unprofessional. I understand policies may vary from location to location, but there is still a respectful way to speak to customers, especially veterans simply trying to use a military discount account already on file. Someone higher up seriously needs to speak with Miss Donna regarding her attitude and the way she communicates with customers

Ohio Lowes shoppers Beware!!…read more Lowe's subcontracts their home home improvement projects to third-party companies that, in my experience, do not adequately respect property boundaries. During a fence installation for my neighbor, the subcontracted fencing company destroyed a garden bed on my property and damaged a handmade ceramic decorative item. This damage will require professional repair in the spring and replacement of the handmade item. Lowe's response was to offer $100, which is insufficient given the extent and cost of the damage. I am extremely disappointed with the lack of accountability and resolution. A major red flag should have been when this F-rated company removed several panels from my fence in order to connect the fence they were installing for my neighbor. That action alone showed a disregard for property lines and ownership.

Went in here about 10 years ago, asked one of the sales staff a question about cutting threads into…read moreblack iron pipe. He spoke to me like I was the dumbest person he ever spoke to in his entire life. Maybe he doesn't work there anymore, not sure, but I'll never find out.

This is a good old fashioned hardware store. These places are getting harder to come by. My…read morewarehouse is about 10min down the road and when ever we need something i always come here. They have something for every repair, whether its a cable for a door, misc. bolts and nuts to fiberglass repair. If you are having trouble finding something they are always willing to help. Great place. One of the last of its kind. Its alot better than the box stores and name brand hardware stores in my opinion. A little bit more pricey than the name brand stores, but I rather pay a little extra for good service and good experience.

Horribly understaffed. And the half the lights were off to conserve energy. Absolutely…read moreunacceptable!!!!!

I purchased a washer and a dryer. I schedule delivery. The first issue was I was sent a 12 hour…read moredelivery window via text from 12 AM until 11:59 PM. I received a phone call saying that the crew is at my home. I go to the door. no one is there the message stated that they would have to leave at 7:46 AM to get to another delivery. It was 7:30. I was at my door and no one was there. I called customer service and was speaking with someone and the delivery truck pulled up to my home, It was 7:44 AM. The next thing I know they drove away without even stepping foot out of the delivery truck while I was on the phone with customer service. They didn't even attempt to deliver my items. They then lied said that they couldn't deliver my washer and dryer because I did not respond. They never even attempted to stop they kept driving past my home. Such a lazy delivery driver and I immediately canceled my order with Home Depot. Never again.

Ordered a few times from them and recently again, everything came perfect and really fast. Stopped…read morethe leaky prier sillcock. Unbelievabley good! Thanks Cleveland PS!

Better than Amazon? Great selection of parts. Fair prices…read more Fantastic customer service. Many shipping options. Fast communication. Easy returns policy in case there is any issue. What else can you ask for? This is my new plumbing supplies source even though I live across the country.