Excellent hostel in downtown Cancún! I was a little worried when I was walking through the area to…read morefind this place, but I was pleasantly surprised this great hostel placed in a neighborhood. The staff was super friendly and helpful with checking in and getting acquainted with the area. The room was average considering it had so many beds. Great for backpackers! The bathroom was spacious, private, and clean. They didn't serve breakfast, but they give you a fresh egg and chorizo. I'd return!

I'm sad I only got to spend 2 night here! Hostel Ka'beh is so chill and organized. They've got…read moreeverything you could possibly want or need as a backpacker. All of the staff are super friendly and personable, especially Raul, who checked us in. It's also in a fantastic location, less than 10 mins walk from the ADO bus station and a block away from a huge plaza with lots of authentic and cheap food. I loved swinging on the hammocks outside and cuddling with the Hostel kitty cat! This is now my go-to Hostel for whenever I'm in Cancun. Thank you Hostel Ka'Ben for your awesome hospitality!

Dirty, moldy and gross. This was the worst room I have ever stayed in. My husband and I have…read moretraveled in many countries and have stayed in many hostels but this was by far the worst. We had traveled for two days and were up for 30+ hours and this place was horrible. We booked it bc Lonely Planet book said it was great. Upon checking in the smell of mold was profound and the room was super awful. We were dead tired, no time to find another place and the front desk closed for the night. We booked for 2 nights but left the next morning. No one at the reception desk spoke English and we just didn't want to deal with trying to get a refund, we just left. See the photos. Dirty, moldy and gross.

Super cute budget hostel seconds from the beach. Tucked away from the madness of the rest of the…read morehotel zone, kind of a nice little oasis--although the bus gets you to all the action in about 2 minutes. Highlight for me was the dorm room beds. Lots of hostels just have uncomfortable bunk beds, but natura has these little cubbies built into the walls that are awesome. Each has a curtain for privacy, and inside there's an individual light and fan for your space plus a little nook to put things and a charging port. Only downside was they don't turn on AC in the room until 11pm--but they will if you ask! V nice service, everything was clean and comfy, really nice spacious showers. Lovely rooftop terrace with hammocks, lots of places to lie out, a book exchange, and a kitchen. Overall this hostel was smaller and quieter than many I've stayed at but it was beautiful, comfy and tranquil. And again, seconds from the beach! Hard to beat.

**CAUTION BED BUGS **…read more Our stay at Quetzal hostel hasn't been pleasant at all..We were sleeping in the 7 beds dorm room right next to the front desk (3 bunk-beds and 1 single bed). Even though we were the only two in the room that night,  there was a constant flow of people in our room, since the staff uses our bathroom and that other client get in there to use our lockers. The door doesn't have a lock so we didn't really feel that our stuff was safe. Moreover, the room smells and the bathroom's toilet doesn't flush.The shower had a drizzle jet. We saw the lady cleaning our room (3 sweep and putting the sheets back to their place). She didn't change the sheets of the 2 other beds that were occupied that night. She just dusted the fitted sheet and roll the other sheet exactly the same way we founded our bed when we got there the first day. There you go, the bed is all ready for the next person to sleep in.. The first night, my friend woke up with a hundred of bites all over her right arm. But, the next morning, she woke up with double as much bites than the previous morning, and extra bites on her entire body. I'm also starting to have bites on my arms and legs. My friend went to talk to the front desk girl, showed her her arm and asked if it could be bed bugs. She told us : they just wrapped the beds couple days ago so it's normal if the bugs are coming out. I also have few of those once in a while, you'll see it goes away eventually... Whhhhhaat? Normal? Few bites? Have you seen her arm, it is covered in bites it is definitely not just a few. A little bit later, an other guy who works there said : well it's not that bad, some people had them in their luggages...Thanks for the encouraging words . So if I understand, you knew and still you let people sleep in that room Infected with bed bugs without a heads up..This room should have been sealed and treated properly before even considering letting other customers in. So we had to spent one of our last two days in the emergency room so we could get a treatment for the bed bugs. Back to the hostel we asked for a refund for the night we won't be sleeping there ( I'm not staying there longer). The manager said no, cause he wouldn't see why he should give us a refund, that it was normal for a hostel to have bed bugs and that he has some bite too sometimes and it doesn't matter. When we went back into the room, at least 2 other people were staying in the very same room full of bed bugs even though the employees know what is happening in there... In conclusion,  avoid it at all cost or you might bring home more than just memories...

This place is great for the young and young at heart. Located near a Costco, Walmart and if you've…read moreseen 8 mile Cheddar Bobs, this hostel is great if you want a unique and diverse environment. It has taken me a bit of time to get used to the toilet paper situation, but what can you expect from an ancient and large country. Each day I watch as groups of males and adorable females come and go. Pack lightly if you are on a budget because space looks limited. Lucky for me I had a friend book this place based on his past experiences and we were reserved in a private room on the roof. The staff has been nice enough to keep my drunkenness in check, I almost broke a window night three. I will come back to enjoy the random encounters!!

This hostel ruined my vacation. I had reserved a private room at the hostel six weeks in advance…read more Upon arrival, I was informed that I didn't have a reservation by the "employee" who was actually hanging out in a hammock with the guests and completely unwelcoming. Well, after pulling up my confirmation number and showing him on my phone, he realized he was wrong and told me that they had overbooked the hostel and that he would be having me stay at another very nice upscale hostel across the street. I was annoyed, angry and frustrated because I had just spent hours trying to find the place and the guy was being so unaccommodating--and, while it was probably not his fault, he was certainly a shi**y messenger. He noticed this and said, "don't worry. you can come over here and chill with us," as if chilling with him was something that would improve my day. Well, without knowing what our other options were and not wanting to be without a place, we went to the other hostel to check it out. I asked him the name and he said it was Hostel San Miguel. Immediately, I tried googling it to see if there were, in fact, any safety issues or sanitary concerns. As we walked up to the place, all the signs said Hostel San Patricio which was not what the guy had told me. I also asked him if folks there spoke any English and he said, of course they did (they didn't). I won't get into the other hostel, but it was decrepit and damaged. While linens were clean, the rooms and bathroom had dirty walls. it didn't feel safe (the doors were wide open at night and people weren't staffing the front desk at all times). We didn't know what else to do so we said fine. We settled in... cautiously and figured we'd go check out Hostel Orquideas in the morning for breakfast before our flight out from Cancun. After perusing the town, we got back to the replacement hostel and fell asleep. Around 11 pm there was banging at the door. It was the Shi**y Attitude guy all friendly saying, "Hey, you didn't pay for the rest of your room. I need the remainder of your balance." I, completely caught off guard and not knowing whether this was true or not, started laughing and said, okay, look, I'm asleep right now, it's the middle of the night, I'll come by in the morning so we can settle all of this--I was asleep. And he got enraged and said, "if you don't pay me right now then I am calling the cops and you guys are getting thrown out." I was shaking from his aggressive behavior and felt sick. I couldn't tell if I was being hustled or what the hell was going on. I told him that I don't even know if what he's saying is true or not. He said, "F* you, you pay me now or I'm calling the cops." So I lost it... I told him he could stand at the door while I check my emails to see if what he's saying is true or not. It was in fact accurate, that I had paid a 50% deposit, and I paid him the balance and he left. But I was wide awake all night wondering... what's to stop this guy from coming back? What if he calls the cops anyway? Why wouldn't he have just waited till morning? Needless to say, I officially detest downtown Cancun and hope Hostal Orquideas and their owner Antonella (who I complained to and completely minimized the confrontation) lose every possible customer they get. It's awful and.... you'll probably get overbooked without notice. Screw everything about this place and the people there.

This place is a perfect hole in wall hostel. The staff was very courteous. At 7 am the front desk…read moreguy called the taxi for me. The taxi was $350 pesos to the airport. Located near Parque Las Palapas, which has street vendors & a few bars. Rooms have A/C that run 9pm to 9am! This is probably one of the few places that has A/C for a hostel. Downside- bathroom is very dirty. No toilet paper and soap. They have bars of soap covered with ants. Sadly no liquid soap or paper towels.

What can I say , if you need a place to stay when in Cancun , you have to stay in moloch . Nothing…read morebut great service from the front desk receptionist to the nice ladies who do room service . This place is highly recommended if you are looking for a clean well secured place ,affordable ,AC ventilated comfortable beds with a morning continental breakfast served from 7-9 am and yes they have a wonderful pool in the back A place to relax with friend and family .. In the heart of Cancun in walking distance from a lot of restaurants not to mention that they are literally 2 min if I can even say that from the bus stop that drops everyone off coming from the airport (ADO) . . I will most definitely recommend this to all my friends and family over here in California . Wish I can give more than 5 stars .. Thank you moloch