**CAUTION BED BUGS **
Our stay at Quetzal hostel hasn't been pleasant at all..We were sleeping in the 7 beds dorm room right next to the front desk (3 bunk-beds and 1 single bed). Even though we were the only two in the room that night, there was a constant flow of people in our room, since the staff uses our bathroom and that other client get in there to use our lockers. The door doesn't have a lock so we didn't really feel that our stuff was safe.
Moreover, the room smells and the bathroom's toilet doesn't flush.The shower had a drizzle jet.
We saw the lady cleaning our room (3 sweep and putting the sheets back to their place). She didn't change the sheets of the 2 other beds that were occupied that night. She just dusted the fitted sheet and roll the other sheet exactly the same way we founded our bed when we got there the first day. There you go, the bed is all ready for the next person to sleep in..
The first night, my friend woke up with a hundred of bites all over her right arm. But, the next morning, she woke up with double as much bites than the previous morning, and extra bites on her entire body. I'm also starting to have bites on my arms and legs. My friend went to talk to the front desk girl, showed her her arm and asked if it could be bed bugs. She told us : they just wrapped the beds couple days ago so it's normal if the bugs are coming out. I also have few of those once in a while, you'll see it goes away eventually...
Whhhhhaat? Normal? Few bites? Have you seen her arm, it is covered in bites it is definitely not just a few. A little bit later, an other guy who works there said : well it's not that bad, some people had them in their luggages...Thanks for the encouraging words .
So if I understand, you knew and still you let people sleep in that room
Infected with bed bugs without a heads up..This room should have been sealed and treated properly before even considering letting other customers in.
So we had to spent one of our last two days in the emergency room so we could get a treatment for the bed bugs. Back to the hostel we asked for a refund for the night we won't be sleeping there ( I'm not staying there longer). The manager said no, cause he wouldn't see why he should give us a refund, that it was normal for a hostel to have bed bugs and that he has some bite too sometimes and it doesn't matter.
When we went back into the room, at least 2 other people were staying in the very same room full of bed bugs even though the employees know what is happening in there...
In conclusion, avoid it at all cost or you might bring home more than just memories... read more