This service is the most unique thing out there for truly difficult communications. I have read all…read moreof the negative reviews, and they are nearly word-for-word how my difficult co-parent feels about the service. I, however, am so appreciative of review staff for making sure a) both parties stick to the facts, b) both parties stick to the matter at hand, and 3) providing feedback and support very quickly. One of the most common complaints is that there is not a phone number to call, but there is a "schedule a call" option with support, and if you open a support ticket and ask for a call, they will usually call you. There is a support tab that has several ways of contacting CC staff, for technical website issues, for general feedback, for an issue with the OP, etc.
My co-parent likes to twist facts to suit his reality, he likes to cuss and call people names and threaten them to intimidate them, and he likes to play victim and send long drawn-out emails with his sad stories. All of that is now taken out by Civil Communicator, and I don't have to read it. It has been a game-changer for my mental health. The judge in my case ruled that this platform was necessary for communication about the child because I was receiving concerning and harassing emails from my co-parent. The Judge also ruled that the other party is responsible for the cost of both parties. I pay for myself annually so that I don't lose access to the service, and the other party reimburses me. At first, I had to purchase extra credits (which I could have asked for OP to pay but I did not, I paid for them myself) to do all I needed, but after year one, I felt confident using the service, confident of knowing when I should add a coach or when my communications would be approved, confident that if anything were to threaten my safety review staff would alert me of such (like aggressive/threatening messages from the other party).
This service is NOT going to "make things better" in regards to your relationship with the other party. This is not "mediation" nor counseling. This is a service that "mediates," which means "monitors and edits/rejects when necessary." Just like a mediator, they are at liberty to use some judgment when enforcing the rules. And if you have any problems with their reviews, you can open a support ticket and let them know. Sometimes you understand their reasoning and accept their call, sometimes they understand your reasoning and reverse their decision (and return any credits used).
When you're dealing with difficult people, there is no service nor treatment that will make them less difficult. So this service creates a way to work WITH a difficult person despite their demeanor. If the difficult person, like most of these reviews were written by, decides to just stop communicating because "poor me, it's too difficult to abide by rules..." that is their own choice. This service is going to allow two people who cannot, will not ever, get along still be able to a) schedule visits, b) discuss medical concerns and c) track child support payments so that the best interests of the child are pursued. None of the resulting nastiness from the divorce is allowed to be brought up.
If you are divorcing an extremely difficult person (narcissistic, abusive, addicted, etc...) that attempts to control every conversation, blame-shift, and distract with a sob story, this service will be extremely helpful in eliminating that part of the communication, and thereby serving the victim of the difficult person with better mental health and support in enforcing healthy boundaries with the difficult person.
