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    Metropolitan Urology Group

    3.3 (3 reviews)

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    Columbia West Medical Clinic

    Columbia West Medical Clinic

    2.0(3 reviews)
    1.6 mi

    I called to request a refill on my medication. The representative that answered the phone stated…read morethat she did not see the request. I told her it was sent a week ago. I told her that it was sent again by the pharmacy. The representative was very rude and condescending when I was talking to her on the phone. Then she lies to the doctor and tells the doctor that I said that they were not doing their job which I said no sort of thing. So the doctor left a message saying that I was assuming that they did not do their job. I don't have to lie about anything. You definitely have a dishonest person who lacks integrity that would lie about a simple conversation to make themselves look better. I wish you could pull up the phone conversation because I do not like being called a liar and for someone to say I did something that I know I clearly did not do. Y'all dropped the ball on this one. You never know what a person is going through when you talk to them on the phone. My brother passed away. My only objective and concern was to get my medication refilled and have less phone contact as possible and not to be mistreated by staff. This was not the first time I had this issue with this staff, but this made me so upset that I needed it to be addressed.

    Let's get your computer system fixed and then teach your staff customer service protocol! Don't…read moreworry I've already found a new doctor. I don't need to deal with you all anymore. You have really gone downhill.

    Metropolitan Urology Group - physicians - Updated May 2026

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