I had not been here for over 10 years and was not looking forward to the poor quality it had…read morebefore. However, I was pleasantly surprised! The staff is friendly AND professional. The doctor I see does not rush thru the visit but actually listens to me and makes recommendations based on what we discuss. Its so different from before. I highly recommend them. This is solely based on the 11th street Rock Island location.

This is the most pathetic excuse for a medical staff I have ever encountered. Before my first…read morevisit, they told me an appointment time and when I get there, they say I am early (I have never forgotten an appointment time). At the time they said I was to be there, I watched no less than five people come in after my supposed appointment time and get in before me. On the sliding scale they use to determine cost, they got mine wrong and overcharged me but refused to refund me. You never see a real doctor, it's a nurse practitioner. She told me she would get me a health history form to fill out. Didn't happen. I was told she would write a prescription. Never happened. After taking blood and urine samples, I was called about the results and scheduled another appointment. I remembered this appointment day because it was the day after my birthday. I showed up and was told I was a week early. They took me in anyway. Was told they needed more blood and urine samples. I was taken up front for the urine sample, she told me I could leave after the urine sample, I told her I thought I was supposed to get blood done. She said she would check and be right back. I waited 15 minutes and she never came back. So I did the urine sample and then went up front to ask. I got hit with a very bad attitude from the woman up front. I left. I sent an email to the director and never received a reply. They claim they provide quality health care. but they are very incompetent. Avoid at all costs if you can.

Quad city gastroenterologist, also known as heartland clinic. I had an endoscopy done by Dr. Tong…read more My initial consultation was quick. It was on a Thursday. Then they called me the very next morning and got me in the following Tuesday. I would say it's a very efficient office very organized. Everybody knows their role. The front desk, however, is the face of the office. Their demeanor and lack of politeness needs to be addressed or they need to pay a little more an hour to get quality employees upfront.

I have been trying to get my records released for 2 weeks now. I signed release forms exactly 2…read moreweeks ago today. They were faxed over from another clinic. A week went by and I never heard from anyone? I decided to call Heartland to see if my records had been released yet. I was transferred to the records department which went to a recording. I left a detailed message and my phone number for them to call me back. I never received a return call? I called again to the new clinic and had them re-fax the signed form. I then called Heartland right away and got the recorded message again so I hung up and went directly to Heartland to have my records released to me. I filled out yet another form to have my records released. I had to fill out information that I had no idea what requesting. The receptionist offered no assistance. I had her look for the fax that was resent this morning to no avail. My doctor said we really needed to act on doing some tests for my condition. I sure hope that it's no big deal?

My husband died unexpectedly after robotic prostate surgery, nurses were wonderful, Dr. Gray was…read moreexcellent, kept me informed. But he died June 29, 2017 and they lost his belongings, both my daughter and I have called multiple times, with no results and barely any return calls. I had to bury him without his glasses! Also missing is an Iphone, hearing aids, 2 sets of clothes and the black bag with grey flowers on it. They don't seem to care, I get the same old comment every time, they've looked everywhere, aren't they going to even apologize or make thins right? B Vann

Visited Genesis East ER for a fractured/separated shoulder. Once assigned to an ER room it took 2…read morehours to get pain medication after several requests.

Kind, caring, compassionate and accomodating during a stressful time. Doctors, nurses, front office…read moreleads were simply amazing. In a world where the personal side takes a back seat, it was wonderful to encounter medical professional who truly care about making someone's life better. My life and that of my family is better because of Milan Medical Group. John M.

Staff made an appointment that they didn't honor and then stated it was my fault because the…read morereceptionist working at the time the appointment was made should not have booked the appointment. I had taken time off of work to come to the appointment that I had also waited 3 weeks for. When explaining this to the person at the counter, I was told that I could wait even longer and take a full day off for another appointment and they would maybe honor the appointment the next time. Disappointed at the lack of ownership for their mistake and disgusted at the customer service of the irresponsible receptionist who shrugged as if she could not care less. For a family practice, I found this level of disrespect to be extremely frustrating and would not recommend this place to anyone looking for medical treatment.

The worst. I get it they're cheap but God knows they're not getting paid lightly by the government…read moreto have such services. This is the last time we're coming here and just getting health insurance. Incredibly unprofessional workers. Last time they lost my results and it took then 2 weeks to call me back after I've called multiple times for it and to tell me they have no idea what was going on. Then the same thing with my covid test. They "forgot" to order the test after taking a sample. 1 week in waiting for results and they kept saying that the lab was taking longer than expected then tells me later that they forgot to order for covid. Now i need a letter stating i am good to go back to work, Spoke to a lady on the phone telling me if i go in to the clinic i can get the letter anytime, 1 hour in the clinic and they're trying to figure out what and where to get this letter from. Waste of time and tax payers money. Place should just close down and should not be allowed to care for other people's health. Totally unacceptable.

After surgery I came to Genesis West I didn't know what to expect but these individuals was strong,…read moresmart and, compassionate I always felt that they listened and cared and they always came to my room with a smile. You don't meet people like this outside these walls, they're working here. They're working at Genesis West. They are amazing and I will never ever forget them. Thank you so much!!!

My wife recently went to Mercy One Genesis Radiology at 53th and 18th in Bettendorf. She fell and…read morehurt her tailbone. They said it was bruised no biggie. She still complaining of pain two days later went to ORA walk-in. The x-ray showed a fractured tail bone. How could you miss that!

Heart care was good, cardio rehab was great and the staff are the best. Learning to cook and eat…read moreheart healthy had made my life easier to move forward! Thanks

I was in the ER waiting for four hours throwing up blood, but these people don't care they suck, so…read moreI cut my band off and walked out. I would rather just die at home than to be treated like shit from these folks

Very please with the immediate service and detailed diagnosis. The doctor ordered the prescription…read morewhile he was still in the exam room via wireless. Brilliant! In and out in less than 30 minutes.

Sad, not sure when this hospital system started to take a dive. It seems like when the ceo, I…read morethink Cropper is his name, maybe Capper. They are money oriented, the staff are disheartened, the wait is poor, and then you turn on the news and hear this CEO yappin about how great they are. The second shift medical area was a night mare thank god we stayed with my mom. RUN to Iowa City