Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

Brett has been an outstanding property Manager. He's available, and will go out of his way to help…read moreme. Whenever I have questions, he helps me understand what is going on. He is knowledgeable, friendly, and he knows the market. I definitely recommend him as a Property Manager.

Realty Brokers Inc, aka Brett Frosaker, is currently attempting to withhold our entire security…read moredeposit and even charging us, using a bunch of unfounded and illegal charges to try to bilk us for every penny he can. During our 2 year term living in one of his properties he has been consistently non-responsive to tenant requests and left us without a working refrigerator for months during a brutal summer heatwave. I had to bring up the potential for legal counsel to get this necessary appliance fixed, or the request even responded to. Do not rent at any Realty Brokers properties and do not hire Brett to manage your properties

I recently met with Katie Mandell, a property manager with Maple Leaf, to view a townhome in…read moreSeattle. She was responsive and accommodating while scheduling the viewing. When we toured the unit, she was very knowledgeable about the property and its history, and answered all my questions regarding the rental terms and application process. Katie was extremely kind, personable, and professional, and gave me the strong sense that she and the company she represents are trustworthy and sincere. The townhome was great, but unfortunately, another applicant applied for the unit the night before we met, so the timing didn't work out. After we toured the property, Katie was kind enough to show me another home nearby, and went above and beyond, by searching for other properties in the area managed by Maple Leaf. I decided to not move at this time, but am grateful for all of Katie's help and hope to work with her and Maple Leaf Property Management in the future.

Horrible experience! ZERO stars. I would never rent with them again. Maple Leaf is the property…read moremanagement equivalent of predatory house flippers. When I moved in I told them there was a hole in the outside wall, near the kitchen window. For the next 1.5 years I told them and they had their own inspectors take pictures of it. Despite this, they only made a move to fix it once I reported them to the city. The whole time I lived there I was told that all of my things molding was my fault (including 2 beds!). I was told to leave my cupboard doors and drawers open to prevent mildew in the kitchen. The dehumidifier I requested would fill up at the end of each day. When they finally opened the wall to fix the hole, there was black/wet insulation and they had to replace half of the kitchen's 2x4's, and the workers found another hole with earth worms living in the kitchen under the dishwasher. Despite having 5 different workers out to deal with the hole and earth worms, this was never fixed by the time I moved out. And then, 2 weeks before I moved out there was water dripping out of the bathroom ceiling fan. They opened it up to find a leak that had to be going on for at least a year because the insulation was again black and the wood was moldy. They did not fix this before I moved out. I just had to live with a hole in the ceiling above the shower... Then they illegally withheld $750 from my deposit. They didn't follow the law by detailing the reasons for withholding this amount. They simply printed out a screenshot of text messages with their handyman giving an estimate on two projects. Thankfully I was able to recover the deposit since they do not know the law or how to do their jobs. There is so much more, but this should suffice as a warning. Lastly, their own employees bad mouth each other. Highly unprofessional and shows the do not even follow basic respect standards. Disgusting, gaslighting, lying, and incompetent company. Steer clear!

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

As a current resident at an InCity property I would discourage anyone from renting from this…read morecompany. Especially the Edmonds property. Megan and Karis are liars and will bamboozle you into situations you cannot easily get out of.

Beware: North Towne Manor deletes bad reviews and they have been unjustly doing so for many years…read more I endured 2+ years of suffering living here. There are MAJOR issues with noise. You can literally hear everything your neighbors do, even cough. That alone made living here a nightmare come true. Packages were stolen constantly. Management kept changing and were usually terrible. Neighbors are mixed: okay, great, and monstrously terrible (I suffered because of the really bad ones unfortunately - there were plenty of times it was downright scary). I lived and left the place SPOTLESS. I even cleaned the walls regularly as a tenant and they did not even have to repaint when I moved out. They were very happy with the mint condition I left the apartment. They still charged me a $250 cleaning fee (not only did I leave my apartment in excellent condition, but when I moved into it, it was unclean. Where is the cleaning fee money really going?). The walls would seep a yucky yellow substance that most likely was smoke building from a previous tenant. There are also plumbing issues and times when my tub would be covered in filth because the old drains would spit up a bunch of crap. My apartment was also not wired for internet, which was a huge, unbelievable problem to have in this day and age. I wish I never trusted North Towne Manor and spent years of suffering here. I would advice you to seek a better home because life is precious and not meant to be lived miserably.

I have been connected to North Pacific for the past 9 and a half years as I was renting a house…read morethat we lived in. They were always quick to help, respond, and support (especially with maintenance or repair through Management). I am grateful for this experience that I had with North Pacific.

We are so grateful we have been able to work with Debbie Smith. Debbie is kind, professional, and…read morewent above and beyond to help us in finding our new home on a short timeline. Anytime we had questions, concerns, or requests, Debbie followed up promptly and with action. The maintenance teams that Debbie employs are incredible and do high quality work, we're especially impressed with Gil's work with JCR. I highly recommend choosing to work with Debbie and North Pacific Property Management, you'll be in excellent hands.

I've had the pleasure of working with Grace, Millie and Maria during the process of getting into my…read morenew apartment. Fantastic group of lovely people, I couldn't be happier with the smooth, quick process. I'm thrilled!

SJA managed our property in lake Stevens for about 2 years. Ugh. It was so poorly run that even…read moreafter we told them we were leaving we still did not get a timely reply back until I cc'd management and other staff we had interacted with on the emails. We calculated how much money we were getting after their fees and all the repairs they had done (for our 1990 house that was in great shape) and it turned out to be 65% of the rent. If you need anything be prepared to interact with their robust team of offshore folks in the Philippines. We are still unclear why we needed our septic pumped 2x within 2 years and were quoted $3-4k each time as they did not send us the detailed breakdown of the requested work. We had a suspicion that the folks they use for maintenance and for other repairs were financially incentivized or tied to the company as we did not receive multiple bids and it looked like SJA had ties to the company doing the work. Shout out to Kayla Schwartz who never answered any of my emails until I cc'd Claudette Scott. They did not seem to fully do walk throughs and left our property and wood floors covered in dog pee pads during the walk through. We requested that they not allow tenants to use our fireplace and found they had left that in the listing so we were legally obligated to allow it. Neat. If you want to lose significant amounts of value and gain 0 value except for a huge headache, SJA is the property management firm for you!

Had you asked if I rec Broadcast Apts just 6 months ago, the answer would have been a resounding…read moreand unequivocal NO; however, I am SO THANKFUL Madrona took over management in Jan 2024. Good on the building owner for making this switch. For context, Blanton Turner was in charge prior and I had the absolute WORST move-in/living experience you could imagine (August 2023). I am sure some Broadcast residents felt happy long ago under PREVIOUS BT agents (Keith also managed a previous apt of mine and he did a fantastic job...but he's no longer working in the field and seemed to be an amazing outlier with BT), so current residents who did NOT ACTUALLY MOVE-IN under the latest BT management in 2023 may not be aware of the dreadful state of affairs for new residents (that have since been rectified by Madrona). Things Madrona fixed during their 1st week: 1) Had a locksmith come out to fix a broken stairwell door. This door had to be propped open and the knob would not turn or open. Talk about a fire hazard. It's fixed now though, so don't worry! 2) Had the stairwell carpets professionally cleaned. I actually didn't know this was possible! There were numerous puddles of dog urine on every landing prior to this cleaning. It looks like a new carpet was installed! 3) MADE A SECURE PACKAGE ROOM!!! For anyone new to the Seattle area, package theft is VERY common. I have had 0 issues under Madrona, but I'm sure a few cases will invariably arise here and there. No matter where I live on The Hill, this is an issue. Under BT, WE HAD NO ACCESS to the overwhelming majority of our packages (save for a handful that can fit in the small Luxer locker) from Fri afternoon to Mon afternoon (management usually left directly after stuffing the packages in the office on Friday). One time, I was left waiting for my medication all weekend! If I had a delivery at 12 in the afternoon on a Friday, I'd miss it if I went looking for it by 12:30. BT also had this complete lack of access to one's packages as far back as a decade ago...sigh. They don't seem to change with the times. Literally no one else operates this way. Stay as far away from BT as you can. Other issues Madrona fixed: 4) Had the mildew professionally cleaned off EVERY balcony. I also fully expect them to keep up with this cleaning periodically. This was huge for me! I asked the BT agent during my tour if they would have this cleaned before I moved in. I got a (fake) enthusiastic "yes!!!" yet moved in to see the same massive chunk of mildew that had likely been sitting there for possibly 7 years. I have a condition called MCAS, where I have severe allergies (up to anaphylaxis) to many foods, fragrances, and mold/mildew. My doctor has advised me to stay away from mold/mildew. I realize mildew will grow back EVENTUALLY, but no one should expect me to risk cleaning that off myself, esp when I was up front about my condition. I legit need an EpiPen, so BT's lack of care was really frustrating and, honestly, concerning. 5) Had the exterior windows professionally cleaned. 6) Madrona is HIGHLY responsive to emails. BT literally never answered ANY emails/phone calls. I only knew I had secured my apt 3 days prior to move-in, after calling the office over and over again. Imagine if I'd had to cancel my movers!? You can imagine my panic! Also, Madrona's office is literally a 1 minute walk away from Broadcast. If you miss them during office hrs over at Broadcast, they will be super easy to reach at their official location. I have to say though, I have never needed to reach them in person BECAUSE they are highly responsive VIA email. 7) Fixed our water bills so they were no longer arriving in the mail at incredibly random times, after we had already paid the small online service fee for rent. P.s. the service fee was higher under BT (it's less than a dollar for Madrona). Now we can pay BOTH water/rent bills at the same time and not wonder when our next water bill will be arriving. 8) THE PEOPLE! Charlotte, Andrea, Chad, and STEVE are all AMAZING! Super personable, professional, reliable and timely. Which brings me tooooo.... 9) TIMELY maintenance requests fulfilled. BT literally had NO MAINTENANCE STAFF ON HAND FOR 4 months after I moved in. I was in utter shock, considering how many things were broken BEFORE I moved in. I was pleasantly surprised when Chad came out to fix my breaker the VERY 1ST WEEK Madrona took over. He also fixed the handful of other residents' breakers in need of repair work for months (hopefully not longer, honestly), so you won't be moving in with the same issues I faced. 10) Professional cleanings on a regular basis. I always see a friendly cleaning agency in here cleaning the common areas and the apts currently up for lease. I had to wash my clothes in an unleased apt (bc BT left me a toxic moldy washing machine) and the dustiness/uncleanliness of the unused rooms was visible. That's definitely not an issue now, far from it! Broadcast finally feels like home!

I'm a tenant at Solis, the ultra-green apartment building on Cap Hill, which has been managed by…read moreMadrona since I first visited in the depths of the pandemic. Andrea Augustine showed me the building in the first place and then worked with me conscientiously on all my special requests, questions, and needs. Later, Charlotte joined the team and helped me too. They've been a dream to work with -- always accommodating and flexible. Answering my questions. Responding to suggestions. Fixing things that broke. Even meeting me on a weekend one time when I locked myself out. I hear people complain all the time about their property managers. Obviously, they don't have the good fortune to have Madrona on the case.