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    Metropolis

    3.3 (3 reviews)
    Open 6:00 am - 12:00 AM (Next day)
    Updated 1 month ago

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    1 month ago

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    Ask the Community - Metropolis

    South Congress Parking Garage

    South Congress Parking Garage

    (7 reviews)

    78704 (South Austin)

    I had been using this garage for years until recently I received a 60$ "citation" for my license…read moreplate suddenly not being in their system. Low quality ownership and practices. No class. No worries though, plenty of other places to park in the area.

    Do not park here unless you want to be scammed and stolen from! I am a reasonable, intelligent…read moreperson who has lived in Austin for several years. I understand how parking garages work in the city. I parked here because there was a sign that said Guero's customers park free for two hours. There is no arm and no ticket when you drive in. I looked for a QR code and only saw one for a few premium spots by the entrance which were marked in yellow. There was no signage explaining how parking worked and no prices listed at the entrance, so I assumed I would get validation at Guero's or would need to scan my receipt. However, the exit was open upon leaving the garage and there was nothing to scan. I was there for less than two hours and the garage was very sparsely occupied, so at that point I just left. Well, my friend who had had an identical experience to mine and I both got $95 tickets in the mail from Premium Parking in New Orleans for "parking illegally." I appealed mine, explaining the situation and sending them a photo of my receipt, and they lowered the fee to $30 because I was a patron of the business, disregarding all of my concerns about visible signage, illegal business practices, etc. I complained again and they told me that all appeals decisions are final. When I tried to pay the bill, the website wasn't working, so I called and complained again. The employee was really nice but didn't pretend that he was going to help me at all so I finally said that I would just pay over the phone. About 15 minutes later he realizes that their whole system is down and that's why I couldn't pay online so I'd have to try a few days later. This whole process took about a month and was endlessly frustrating. Parking in a free garage shouldn't cost more than what I paid for dinner! Premium Parking runs on trickery and is funded by theft and I will be checking the ownership of parking garages in the future before using them to make sure I never use one of theirs again.

    Metropolis - parking - Updated May 2026

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