This review is solely for their landscaping design services based on the designer I worked with. I…read moreinitially started conversations with them in Fall 2025 and we developed a beautiful plan that included reshaping and expansion of my front flower bed. We also decided that late February was the better time for installation. Through these initial conversations, my designer was great. Easy to get a hold of, super nice and friendly and just very easy to work with. As we got closer to February, I decided I wanted to keep my flowerbed shape and size. Well, that meant my project was less revenue, and that's when service went downhill.
I asked for a redesign to keep my flowerbed at its original shape and size. If expectations were set up front that it would take as long as it did to get the new quote, it wouldn't have been an issue but this designer consistently promised dates and deadlines that were never met - and I had to be the one to follow up every single time. When the designer finally responded to me (multiple texts and a couple calls just went unanswered), it was mentioned (for the first time) they have a dollar minimum and after I asked to leave my FB shape/size as is, I would be under that minimum. We were now just a few weeks out from my install date so I was very frustrated. I finally had to call the owner to complain about the continual promises for a new quote that continued to not get sent my way, and now this apparent minimum that was never mentioned previously. The owner was great and assured me I'd have the new quote within two business days and that he'd waive the minimum for me given my poor experiences thus far - and I finally received the new quote as promised.
Install day came around and some of what was planted wasn't even what we agreed to in my quote. Now knowing what I know after working with a new nursery designer, some of what was planted shouldn't even be getting full sun which they are - so naturally, those aren't doing well and need to be replaced. I would think this is bare minimum for what a designer should know.
Sometime after the install date, I reached out because I felt the FB looked too bare when I wanted it to look full (and I realize the plants still had a lot of growing to do). They agreed to add a few more grass plants along with additional ground cover to fill up space. All three grass plants died within days, and the ground cover looked so randomly placed, it looked like a child did it. Plus, The ground cover is supposed to be a shade only plant and has been getting full sun. This is in addition to the fact that they had to replace a skyline holly tree twice within just a couple months. And the new grass plants they added weren't even the same varieties as the others and looked wildly different in every way possible.
After the second install where those additions were planted, I was really unhappy with it all. I repeatedly reached out to my designer to try to figure out a plan and it was pulling teeth AGAIN to get a response. I know people are busy, but there's zero excuse to not even take two seconds to send a text. There was at least two instances where they were supposed to come by to discuss issues and my disappointment with the finished work and completely no-showed, not even a text. If I did this more than once to my clients, I wouldn't have a job.
She finally came by one afternoon to discuss a plan but at this point, I'd had too much disappointment and lost trust in this designer. I never received another quote as discussed (which sadly I didn't even expect to at this point), so I just gave up and called Calloway's and paid to work with a new designer.
Sadly, I feel as if my project was simply too small for them to warrant decent customer service from the designer. I've attached several photos of my FB, which looks like work I could have done myself - or any other non-professional. It just looks terrible. The first several photos are after the first install, and the last are after the additions. Extremely disappointed, but I'll reiterate that the owner was great.
