If I could give Metro Tile / Tile One / Kendall Williams zero stars, I would. Do not do business with them. Kendall was the absolute worst "contractor" that we have ever worked with because of various reasons including poor to literally zero communication, poor quality and execution, lack of follow-through, very untimely, and dishonesty. Where do we even start...
We hired Kendall to remodel our Naples Condo in the summer of 2017. The project was to be completed by November 2017. It wasn't even close.... didn't end up being completed until 2019, and to be honest, it still isn't.
He provided zero communication and showed a complete lack of care for the end-product. Poor quality in terms of electrical issues (fans / lights still don't work and he didn't even pass the Naples inspection first time around). There are cracks in the tile, spots in the countertops, fans that don't work, lighting that flickers, no caulking on the bottom of the toilet so it moves when anyone sits on it, two colors of caulking (caulking was coming apart, and we had them come back out but whoever did the "re-caulking" in the bathrooms used a completely different color. Overall, there's just no care.... he is very outdated in his ways of thinking and is stuck in old ways of doing this... for example, he didn't understand doing a full wall of quartz backsplash rather than tile. a newer trend concept that he just couldn't figure out and executed it poorly. Put in two different quartz slabs that weren't book-marked and looked terrible. Even the person working at metro tile verified that it didn't look good.
We have a camera in our unit so were able to hear everything he was saying while we weren't there and he has a hot-temper and talks very poorly about others.
At the end of the "project" he provided us with a 10K+ change order that was not agreed upon or signed, which was supposed to happen per the contract. One of the items on the change order was a 4,500 air conditioner that he had given us a price of 3,300 over the phone. KENDALL IS NOT TO BE TRUSTED.
We went into his office to ask questions about the random invoice (keep in mind that we received this invoice randomly one day and we didn't even know that he deemed the project finished). We still had a couple items on our punch list which kendall promised he "would make right". Well he clearly didn't. Kendall wasn't in the office when we came over to ask questions about all of the random things on this "change order" that was never signed. We left...asked him to call us to discuss what was going on with that, and he called, left a message, and threatened us of not paying and then went ahead and filed a lien on our property saying "i know what you two are doing." It was complete bullying and irrational. The man has a HOT temper and doesn't understand how to rationally talk / work with people. All we had were questions and he started threatening us. Long story short...... we had to get a lawyer involved who said she rarely comes across people like this that are unwilling to come to resolution and are irrational. Well that was Kendall.
METRO TILE IS NOT TO BE TRUSTED. KENDALL WILLIAMS IS UNTRUSTWORTHY, HOT-TEMPERED, AND PROVIDES POOR QUALITY / UN-TIMELY WORK. you get what you pay for. as far as pricing...he was pretty middle of the road. We wished we had done our research before, because as it stands.....many other owners in our condo complex have used him and NONE recommend him. DO NOT GO TO METRO TILE. trust me.... it's not worth it and will only cause you stress and lost time / money. read more