They acted like a Bunch of cowboys, they ripped us off My advice is they could rip you off. We were looking for a Mini cooper engine they said they had one in stock they said it would cost £450 We had concerns about the engine when we saw it as it had some leads missing and it was quite rusty, but lee the owner and alvin reassured us and said " we will look after you, you won't have any problems ..if your not happy we will refund the money We paid £200 and they gave us a receipt stating the money was refundable we returned a couple of days later, during that time however i checked online and read some very concerning reviews on their sharp practices . They have ripped off many customers in the same way so i decided not to go ahead I wouldn't put it past them to provide us with a duff engine that would have cost £500 with warranty Thank god a lucky escape, from letting the miserable faced mechanic and his fat mate in the garage mucky paws on my car Anyway when we returned lee pretended they didnt know us he started chuntering to himself He started to text his mates in the yard so a group of about eight congregated around reception Alvin closed the customer service area by bringing the screen down so they didnt have to deal with our requests. We asked for return money, they point blank refused and offered us a credit note They became verbally abusive and aggressive and demanded we leave their premises, stating we were trepassing. They were trying to intimidate us. The miserable faced mechanic and his fat mate from the workshop called me a F***in Pakki sh** He kept repeating the same phrases like he was constipated They kept trying to push me and my parents The other grabbed my hand and tried to push me out of the yard He kept talking to me like you play by our rules We were parked inside the yard and they were stopping us leaving bunch of thugs My advice to you is to be very careful Based on our experience they are not worth even one star, the service they provided us was basically crap read more

At first I did not realise I was dealing with Metro Salvage because I entered my details into a different web site. The web site I used was called Scrap My Cars but it has the same phone number as Metro Salvage so I guess they are two fronts for the same business If I had known who they were I would have done some more research and would probably have gone elsewhere. The driver who was called Steve was friendly enough but I had been quoted £250 to £300 and he refused to give me more than £200 because he said that was its value as scrap metal, despite what the lady on the phone had agreed earlier. I was pressured into accepting the low price because he said it was a long journey to collect the car and that his boss would be unhappy if he gave the amount I had been promised on the phone. I don't know anything about cars so I took his word at face value. It was only when Steve had left with my car that I had a chance to collect my thoughts and realised that the car (Ford Galaxy) had alloy wheels, a CD player, catalytic converter, working engine and so on so it was worth much more than £200 or even £300 even if they were going to scrap the shell. And then I did some more research and found that my story is not uncommon. Their web site says they sell parts so I was foolish to believe that they were just going to crush it. You live and learn. All in all I feel like I was conned out of at least £100 if not much more. The only positive thing I could say is that Steve was friendly even though he was ripping me off, that he arrived quite quickly, and that it was a valuable learning experience. Beyond that I could never recommend Metro Salvage. If you are looking to scrap your car I would say make sure you research the company first! read more

IF ONLY I READ THESE REVIEWS BEFORE! one star is even too high! i arranged for my car to be scrapped this morning at 10am at a MOT garage as it had failed.. i got a phone call at 9:35 asking where i was, so i explained that i was on my way as we didnt have to be there until 10.. he asked how long i was going to be and if i had the log book and that was the end of the conversation, when i got to the garage my car was already on the back of the wagon and all my belongings inside had been shoved in a bin bag! i was not happy! i didnt give anyone permission to touch my car or my belongings.. i then relunctantly took the money and sorted the log book, i then told him i wanted to take a few things off the car as i couldnt get down before to do it.. his reply was im not waiting around, im busy and got jobs to do and he was not for letting me take the stuff off the car.. TOMS attitude was discusting! stupidly i let him take the car thinking when i foned them at home they would understand he was out of order and i could go and pick up the things i wanted.. but no i got a phone call a couple of hours later from IAN who thought it was fine for his driver to just move my car and touch all my belongings inside without my permission and if i wanted my stuff i would have to buy them off him! i was gobsmacked at the lack of customer service and there whole attitude towards there customers! nasty, horrible staff!! it will be in your best interest never to use metro salvage!!!! ABSOLUTE JOKE! read more

The lady i spoke to on the phone on the friday was absolutely lovely, agreed the price i asked for of £450 after she had 'checked with her boss'. they said they would call back sat morn to arrange pick up at the garage car parked at (not running). they then said they too busy and is it okay to collect mon, i said okay as long as we knew the exact time as would have to leave work for a while, they then rang back an hour later and asked if sun morning was okay, again i said they would need to specify a time as i was working. after 10 mins, i then got a call from 'the boss' who repeatedly called me 'love' which annoyed me, and said that they could only give me £350 now and the deal shouldnt have been agreed at £450. He was really narky on the phone, said what a hard job the 'girls' have got in the office and it wasnt worth the 100 mile round trip to collect as he can pick up loads of cars more local for less, he kept raising his voice and talking over me, then in the end said' listen love, lets knock this on the head and i'll give you £400, last offer. I said i could do without the attitude problem and hung up the phone. so so rude, do not deal with this company, complete rogues! read more

BE VERY CAREFUL We scrapped our car with Metrosalvage back in April. I spoke to a lady called Linda and someone called Sandra who both seemed nice enough. A price of £120 was agreed which was OK. They collected the car when we were out and DVLA details came through a week or 2 later. Only problem was the promised cheque never arrived! 2 months later we called to chase up the payment and was told the price of scrap had dropped in June and they would only give us £80 !! They stuck to this story which apparently came direct from the 'boss' Terry Walker, you don't need to be a trading law expert to know it is nonsense (the car was taken in April and the price was firmly agreed). Attitude on the phone was either aggressive or dismissive you wonder how they would deal with a pensioner or someone more vulnerable. I never did get to speak to Terry Walker. In the end I took £100 and wrote the £20 off to experience. Life is too short. For me this company crosses the line from sharp practise to dishonesty. There are plenty of other scrappers about choose wisely. read more

on the 3 of april ,I received a phone call from metro salvage informing me they could supply me with an injection pump for my ford focus .I paid them £120.00 for it , I received a common rail pump whitch was not suitable for my car .I returned it to them promptly at a cost to me of £15.99 .I was assured they could send me a suitable injection pump,i enclosed photos of the correct pump and all the details of my vehicle .I waited a week and rang them once more I was assured it was on its way to me .and then another week and so on .after numerouse phon calls around 40 or so .I spoke to a member of there staff who seemed helpful but explaine the person who sends them out was of that day ,but assured me that they would sort it out.someone would contact me guess what yes nobody did .so I am still waiting after 3 more calls today only getting answer phone .so buyer beware. just had a message from metro salvage congratulations on the speed of their reply just a pity they couldn't do that in their dealings peter read more

Well I have dealt with Metro Salvage for some time being a bolton lad: i have bought tyres part used and other car parts as well . Generally speaking I have been satisfied by the service received, although to be honest, the prices for parts and tyres might be a bit higher than other nearby scrap yards. On one occasion I had a car to scrap off and phoned them up. they said bring it in we will take it off your hands for an agreed price. Once I got to the scrap yard the chap in reception (the one i had spoken to on the phone) went back on his word and offered me a lower price than he had previously agreed. That particular chap no longer works there. Just recently I scrapped off another car with them and they handled the matter without any problems read more

worst people to buy cars from!!! they have a yard with car sales and the lads who work there are just miserablei had to wait around for over 2 hours to pick a car up that i won on ebay and when i seen the car it was rotten all around. i dealt with a person named matt and some asian bloke. they were both very lazy and coudent be bothered in finding the logbook for the vehicle. i was sent to another yard to ask a lady for a logbook at reception. when i got there the lady didn't have a clue and sent me back to the yard. message to all ebay users do not bid on these vehicles the staff dont have a bloody idea in what there doing and certainly have no respect . they will waste your time!! read more

Our first point of contact was Sandra, who gave us clear and concise advice and an on the spot appointment. We then met up with Tom from Metro Salvage at the Vauxhall Arnold Clark in Salford, where our car had been left for repair. Tom was punctual, pleasant and polite. He gave us an honest opinion which we valued very much. He showed his professionalism when faced with rude and ignorant staff at Arnold Clark. The transaction was no nonsense and Tom kept his cool when Arnold Clark left him waiting an extra 15 minutes. He is a credit to your company and we will happily recommend you to our friends and family based on our experience. read more

i wouldnt recommend metro salvage, on two ocassions i have contacted them with regards to parts that i needed, first and second time i was told they were in stock, first time i arrived and it was not there, and the second time they were trying to charge me £75 for broken and incorrect parts, when i pointed this out to them they kept pulling the wool over my eyes, and as soon as i got in the car to leave, one of the representatives had a temper tantrum and threw the part into the boot of a car, screaming waste of space, i resorted to using ebay and saved £10 and got the correct and working parts that i needed read more

metro salvage is a very good firm, i rang them for collection of my scrap car, they quoted me £120-£150, the driver then came the next day and was a nice chap. he tryed to negotiate with me, we settled at £130. £10 more then i expected. end of the day its money for scrap. im well please with service i received 5 **************** would definately recommend to all. if you expect over the odds for scrap cars then no firm will entertain you, metro salvage was the best price i got, i rang 5 firms and two said id have to pay them. thank you very much metro salvage!!!!! well pleased!!! read more

very poor service agreed a price on the phone of £200 they said the would come saturday afternoon they did not they then said they would come tuesday morning they eventualy turned up at 15:30 then tried to knock the price down to £150. I refused to let the price down the man was rude abusive and unprofesional. i said to him your having a laugh i know you are going to make 3 times that amount when you sell the parts he eventualy agreed to give me the £200 had no respect for my nabours (parking infront of his drive). NEVER USE THIS COMPANY COMPLETE RIP OFF read more

They do not deserve a star I brought a back window for 80 as my once was cracked and web I receive the window it was in a state so I rang the man and he said to send it back so I sent it back by recorded deliverey and have been informed they hae relieved the window but yet after 2 weeks they have still NOT REFUNDED ME MY MONEY!!! I'm fuming with there services not helpful in the site and feel they always have an excuse as to why they can't speak to me on the phone ! I will e contacting trading standers and watch dog I'm disgusted !! read more

DO NOT USE METRO SALVAGE I have been trying to arrange a collection on my car for 7 days, no one has ever rang me to tell me anything, iv wasted 1 full day waiting for collection only to be told he wasn't coming, I was hung up on after the lady realised it was me, I rang back to find she had run out of the building and gone home, they treat there customer's disgustingly, what a horrible company to deal with. Best advice I could give is DON'T BOTHER! Also didn't get the price promised, in fact was less than half! Cowboys! read more

I am not one to write reviews normally but I need to thank Metro salvage for their excellent customer service, good prices and above all very trustworthy. I bought a Audi engine last week and i was worrying about buying for a few weeks as i am not in the motor trade and know very little about cars but the help I received was so reassuring. I Had a few quotes but found nobody as competitive and knowledgable as Metro salvage. many thanks once again and i have already passed your details on to a neighbour. read more

Hi I have just scrapped my car with this place and found them very polite on the phone and informative with the way they handle the dvla side of things. Upon the driver turning up to collect my Vauxhall corsa the driver was a great help in filling out my logbook as I didn't have a clue how to do it. Then the driver simply loaded my car onto his truck and payed me a good price of £200 which I was very pleased with. So over all a big thumbs up. Thanks read more

They Sent wrong part and have had no joy in getting replacement .Just one fob off after another .Avoid at all costs .Wouldnt give a rating but had to before I could submit review .Bunch of rip off merchants Wish id' of seen reviews before buying .Also they left invoice will full credit card details on box .so I had to cancel card .Disgraceful ,Have reported them to trading standards . read more

My experience was very similar to the one star reviews here really rude and quite intimidating staff I found I had to accept a lower price than was initially agreed as they just refused to pay what had been agreed. My advice would be to just stay clear there are plenty of good, honest firms out there you don't need the hassle of this bunch of nasty, unprofessional cowboys. read more

metro salvage bolton are the northwests best every time i have dealt with metro they have always done their best to make me feel welcome the staff are good people the boss is a nice chap and sandra is a lovely lady x i always reccomend them to my friend and family when anyone asks me where to get a part from i am more than happy to say that i love metro salvage read more