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    Metro Pawn

    5.0 (1 review)

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    2 years ago

    Good people helping good people ,day in and out , great selection of all kinds of products

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    Parkville Jewelers - Incorrect size on hinging bail

    Parkville Jewelers

    4.5(17 reviews)
    10.4 mi
    $$

    This is not an honest business. Use extreme caution when working with the owner, Troy. I was…read moreswindled out of over $1000. Here is my experience, which I have reported to the state government and the BBB with evidence: On 5/20/25 I requested a custom order. I came in person with two items: one opal pendant that was bezel-set in sterling silver and one small 14K yellow gold pendant with three natural diamonds. I requested that the two pieces be combined into one pendant, wherein the opal would be set in the same kind of bezel setting and the diamond pendant would be soldered to the side of the bezel, all in 14K white gold. I also requested a hinging bail so the pendant could fit over a string of pearls. Troy called on 6/2 with an estimate: $175 for the hinging bail, $400 for the bezel setting, and $250 for labor, totaling $825 before taxes. I gave him the go-ahead to begin work, he did not require a deposit. The completed pendant was ready for pickup on 6/16. I was out of town, so my husband picked it up on 6/18. The total charge was $943.20. I was immediately displeased, as Troy did not make the pendant according to my requests. The setting was not a true bezel setting like the previous one in sterling silver had been. The opal had been GLUED to a strip of 14K white gold covering the sides of the opal, there was no backing to the stone. The diamonds had been added on the side in yellow instead of white gold. Additionally, the hinging bail was not wide enough to fit around pearls. I contacted Troy with my complaints via a contact form on his website on 6/19. I received a response via email requesting that we discuss on the phone. We scheduled a time to talk and Troy called on 6/21. I explained my dissatisfaction and requested that he remove the opal from the setting, return the stones and original settings to me, keep the 14K white gold that was used, and refund me for the cost of the materials, a total of $575. He initially refused this agreement, instead offering to remedy the issues and remake the pendant to my satisfaction for ZERO additional cost to me. I held firm in my desire to have the pendant unmade and materials refunded to me and he agreed. After our phone conversation concluded, I sent a follow-up email outlining this arrangement, to which I received no response. My husband dropped the pendant off at Parkville Jewelers again on 7/1. Troy was extremely upset that I was requesting the pendant be unmade and refunded, he asked for the chance to remake the pendant to my satisfaction for no extra cost, as he had offered during our last phone conversation. I considered this and wrote him another email agreeing to it. He called to confirm on 7/2. Troy gave me continued updates on the pendant's creation via text message over the course of the next several months. He sent me two photos of the completed pendant on 9/23 with no other written communication. I did not know that the remade pendant was officially ready for pickup until receiving another text on 10/21 that read "We are letting our customers with pending pick ups know that we will be closed this Saturday for a little vacation. We are open this week through Friday. Thank you!" Because I was traveling for work, I couldn't go in person to pick up the pendant until 12/12. Troy and his wife brought the completed pendant to me for inspection. It was not great, but I was glad that the experience could end, so I thanked them and turned to leave. They stopped me and demanded an extra $350 in payment. I reminded them that the agreement was for the pendant to be remade at no additional cost, but they insisted. I paid $354.49 and left. Troy consistently refused to have anything in writing, demanding that we only speak on the phone. Troy is a swindler who does not deserve your business, and his work is shoddy anyway. The final pendant that I have now does not have a hinging bail, the bezel is crooked and doesn't match the level of the face of the opal, and the prongs on the diamond setting are bent. Stay away from this business.

    Another fantastic locally owned business for you to support. They've been a long standing shop in…read morethe parkville area for over 20 years so they must be doing something right. We came here just to get a ring size and ended up buying a new ring. Not once did we feel pressured. They are just a family who wants to inform people of the best value in jewelry. We were very happy with our experience and plan on coming back.

    Photos
    Parkville Jewelers - Final pendant front (notice wobbly bezel in upper right corner above where diamonds are attached, bezel doesn't match with opal face level)

    Final pendant front (notice wobbly bezel in upper right corner above where diamonds are attached, bezel doesn't match with opal face level)

    Parkville Jewelers - Store

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    Parkville Jewelers - We found my perfect ring at Parkville Jewelers

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    We found my perfect ring at Parkville Jewelers

    Philip Voetsch Jewelry By Design - Drop earrings with fabulous woven gold details, enhanced with blue topaz and lab grown diamonds.

    Philip Voetsch Jewelry By Design

    5.0(13 reviews)
    4.1 mi
    $$$

    Had a great experience here. When my wedding band split, I hopped on Yelp and found this spot with…read moreimpeccable reviews. It's over in the strip center with a big Hy-Vee off 79th and State Line, so very accessible for many. I dropped in and chatted with the clerk who was really friendly, and they told me they're working about two weeks turnaround at the moment. That was totally fine and expected, so I dropped it off, they gave me a slip of paper and took some details, and off I went. Got a call a few weeks later that it was ready, and they had it looking shiny, polished, and most-importantly, soldered together seamlessly. Out the door price was just under $50 which feels quite fair. The friendly, professional service, and quality of work they did has me ready to easily recommend this place if you've got jewelry to buy or repair.

    Jewelry by Design is absolutely the best Jewelry shop anywhere. I have enjoyed stunning pieces for…read more20 years. Even when I relocated several Staes away, I'd return to JBD knowing that the most unique gorgeous necklaces, earrings and bracelets would be one-of-a-kind pieces. Their customer service and attention to detail matches the spectacular Jewelry they create. Phil, Tamara, Erica and Lindsey are a pleasure to do business with. I highly recommend their business.

    Photos
    Philip Voetsch Jewelry By Design - Pink is not just for Barbie, it's a color choice for many women. These are checkerboard cuts for  maximum brilliance. Show stoppers!

    Pink is not just for Barbie, it's a color choice for many women. These are checkerboard cuts for maximum brilliance. Show stoppers!

    Philip Voetsch Jewelry By Design - Oval lab grown diamond with blue sapphires set in platinum split shank ring.

    Oval lab grown diamond with blue sapphires set in platinum split shank ring.

    Philip Voetsch Jewelry By Design - Tourmaline, sapphire and diamond platinum custom ring by Voetsch Jewelry By Design

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    Tourmaline, sapphire and diamond platinum custom ring by Voetsch Jewelry By Design

    Lloyd's Of Leavenworth

    Lloyd's Of Leavenworth

    2.7(10 reviews)
    24.4 mi

    I would recommend going elsewhere when trying to find a jeweler. For years my family had done…read morebusiness here, but finally stopped after an incident with my mom's wedding ring. My mother purchased a wedding ring through Lloyd's of Leavenworth and brought it back after the diamond seemed to be misplaced in its setting (every time the ring would slightly graze anyone, it would leave a visible cut). The owner told us for years that it was "just the diamond" and there was "nothing she could do". We finally decided to try a new jeweler, and they said the diamond was placed incorrectly and it would take no effort to fix. If you're looking for a honest business, try elsewhere.

    After a few years of searching I finally found a watch that had not been made in 30 years…read more Understanding the importance of a small business I took the watch to several locations as it was in need of a cleaning and fine tuning. While it was in the shop, I went to this location and ordered a band. As it was not overly expensive, the lady stated she would order it and if it didn't work she would just put it out for sale without a deposit. The lug size was presented and she was clearly aware the watch itself was still being cleaned and with covid this could take some time. When I went in today with the watch to pick up the band and have it installed I got nothing but the runaround. Did we call you, must be over here, and finally she admitted after being challenged it was never ordered. The upsetting part of this story is not the watch, the unordered band, or the idea that I was expecting the band to be paid for and installed. The upsetting part is that a small business told me they would do something and then didn't. This is one of the main reasons I go to small mom and pop places, their word means something. Guess not here. I am not saying they are a bad place to go for a piece of jewelry, just mind the fact they may not be fully honest with you.

    Photos
    Lloyd's Of Leavenworth
    Lloyd's Of Leavenworth
    Lloyd's Of Leavenworth

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    Metro Pawn - jewelry - Updated May 2026

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