I'm giving them 3 stars for effort.
First - note that they lack any other web presence outside of yelp and their address on yelp is incorrect (it's a building that as of late 2016 is boarded up and appears to be unused for at least a year or likely more). They also keep themselves pretty busy, and are not that prompt about returning messages ahead of the move date.
My move was scheduled at 8:00 am. Then the day before when I called to confirm I was told 8-10am. So at 8:30 am the day-of I called to check and found that they had a truck problem. In the end the 3 guys showed up in a U-Haul that was a good bit too small.
The team leader really did seem to know what he was doing in terms of packing and loading. However they wasted a bit of time because they were attempting to fit things into a space that was just too small. In the end, they gave me a 2nd trip for which they charged 30 minutes of time (the trip took closer to 2 hours for driving from one side of town to the other, loading my last bulky items, driving back and then unloading.
Pros:
- Loader knew his stuff and took pretty good care of our stuff.
- Guys were strong and moved things effectively.
Cons:
- They did not follow up with me to get a better list of what I had, therefore when the truck that they were bringing broke, they brought one that was too small instead of being more prepaired.
- Their main office seems to be disorganized and has a difficult time with some followup.
- They seem to lack a valid business license. A number of other movers that I checked had recently been suspended due to not paying, but had at least done some sort of filing. I did not think to check this until I had already sent them a deposit (see https://ecorp.sos.ga.gov/BusinessSearch)
I hope this helps. I'm also hoping that Metro Movers can improve their office situation and provide a bit more of an online presence as well as some clearer pre-move communications. read more