Service is CONSTANTLY going down. I never saw so many "circle of death" since dial-up.read more

Quite possibly the worst ISP I've had in nearly three decades of using the internet. Their customer…read moreservice access is convoluted and arbitrary, their internet service is spotty and unreliable, and their technicians are not equipped with the knowledge, ability, or experience to solve the simplest problem. I would only consider Sparklight an option if they were my only option.

The staff here is always so friendly! I love being able to go to the store to get everything taken…read morecare of.

We had a replacement sync up kids watch sent to the store for insurance replacement. (This is not…read moremy first time going through the process actually my 4th) last month called the 1800 number and for whatever reason the issue wasn't handled. But called Tuesday and the watch was at the store Wednesday! Great! My husband took it up there they refused to exchange it because of a scratch on the face! I called and talked to Michael told him that it was a warranty exchange and he told me that they wouldn't have sent the warranty exchange to the store. I told him that they in fact would and had 4 other times and their process that includes their time lock safe. He still tried to make me feel wrong. Shortly after getting off the phone with him I got a call from customer service from a survey about the call from Tuesday and they made the situation right. So I will forever bypass the store and deal with customer service only.

(Full disclosure I am a former employee and a customer)…read more This group is awesome! Very professional, and knowledgeable staff, and one big family. One stop shopping for all your CTV needs and they stand behind what they sell! And in the event you have something in need of repair, Confluent has in-house repair lab fully stocked lab and knowledgeable technicians to get back up and running quickly! When I picked up my orders they, was always smiling and in a good mood, and seamed to enjoy working, which is why when the time came to move on my former job(ctv) I applied with Confluent. I really enjoyed working with these fine people, and was really hard to leave, I miss them.

From the owner: We specialize in CATV Supplies, Network supplies, Fiber supplies, Tools for all the above, TV…read moreRepair and various products.

I would give zero stars if an option. Goes out EVERY DAY!! Useless company, that's putting it…read morelightly. They came and "fixed" last week, funny! Tomorrow I am finding another internet company. They suck a**.

From the owner: Serving more than 800,000 customers in 21 states with high-speed internet, cable television and…read moretelephone service, Sparklight (formerly NewWave) provides consumers with a wide range of the latest products and services, including wireless internet service, high-definition programming, and phone service, with free, unlimited long-distance calling in the continental U.S.

Ricardo is the only one that seems to know how to fix anything. and it only takes him a couple…read moreminutes he is wonderful!! He is a keeper for sure!

Had a great experience, Mortimer was very helpful in fielding all of our questions and getting our…read morefamily all set up with upgrades and new devices. He even stayed late after close to ensure we got everything transferred over to our new devices. Would highly recommend this location!