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Lake Worth, FL

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Metro by T-Mobile

2.1 (10 reviews)
Closed • 10:00 am - 8:00 pm

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7 years ago

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4 years ago

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8 years ago

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9 years ago

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Ask the Community - Metro by T-Mobile

T-Mobile

T-Mobile

(2 reviews)

We recently changed service to TMobile from ATT. We were…read moreparticularly impressed with the knowledge and service from Sonny at the West Boynton Beach location. We were not sure that we wanted to switch, but he carefully explained the advantages of TMobile. We were not able to complete the setup because we had the incorrect Apple Password. When we returned two days later to complete the setup we found that this location was temporarily closed because an employee tested Covid 19 positive. We went to the Military Trail Delray Beach location. There Yvette helped us complete the setup. She was also knowledgeable and helpful. These two representatives (Sonny at West Boynton and Yvette at Delray Beach) made us feel very welcome and happy that we switched to TMobile. We recommend TMobile and also suggest you visit one of these two locations and request the reps mentioned. Bob & Leah Weiss

Well what can I say, I certainly love being yelled at after my father and I patiently wait for an…read morehour to be helped by one specific employee who is trained on Sprint... SAID NO-ONE!!! Although, yes, this happened to me just now. His excuse was, HUNGER!!!! I literally heard him tell this to another employee that pleaded with him to calm down while he was yelling at us. My father and I left as I said loudly, yet more politely than he was. Unfortunately I have to return with my mother, as the phone is under her name, but I can certainly promise you, that I will not at all be speaking to that rude boy. Well what can I say, I certainly love being yelled at after my father and I patiently wait for an hour to be helped by one specific employee who is trained on Sprint... SAID NO-ONE!!! Although, yes, this happened to me just now. His excuse was, HUNGER!!!! I literally heard him tell this to another employee that pleaded with him to calm down while he was yelling at us. My father and I left as I said loudly, yet more politely than he was. Unfortunately I have to return with my mother, as the phone is under her name, but I can certainly promise you, that I will not at all be speaking to that rude boy.

T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

(9 reviews)

$$

(If you're looking for the short review, read the last paragraph)…read moreWhere do I start? I was looking to buy a new phone, and since I don't want to be locked into a 2-year contract, I thought T-Mobile might be the way to go. One of my friends had this awesome new phone that I wanted so I went to the same store that same week, but their price had already gone up $10/month. So I decided I just wanted to get the phone by itself (since I could just unlock it) and pay full price for it, but they wouldn't let me! So I called corporate and they told me I could just go to any T-Mobile store and buy any new phone, unlocked, as long as I paid the full price, but even after I told them that they still wouldn't let me. Finally, I just decided to get their most basic plan for one month and then leave. I paid for everything and then they told me that they just HAD to add a pair of $20 headphones so I could buy the phone by itself- fine, I agreed after a few minutes of questioning. Within a day, I realized they'd given me a defective phone- it overheated extremely quickly and died a lot faster than my old phone. Two days later, I went to return it. They apologized and AFTER everything was done, the guy said "that'll be a $50 restocking fee". Why?! I wasn't the one who chose a defective device- they gave it to me! (And I suspect on purpose, knowing that they'd be able to charge me $50 later on). But there was no getting out of it, it seemed. Then, the guy said, we could "take back" the headphones and give you a refund on that so it would be as if you only paid 30 for the restocking. I gave back the headphones and never went back. In my opinion, if a customer is looking for a phone, wouldn't you WANT them to go to you instead of someone else? Even if they "don't make much money" off the phone sales, wouldn't they rather get rid of a product and have cash in their hands instead of me giving money to their competitors? That was just ONE of the things that seemed ridiculous. Terrible experience, everything is overpriced and they make you wait way too long in line. Price inconsistency is also an issue, they are constantly increasing and decreasing prices so it's always a gamble when you try to buy something from them- it could go worse or seem like a good decision, but inconsistency is not something that is appreciated in such a large company.

This place is a actually scam. They try to up charge and put high % on financing. You also can't…read moreflat out buy phones here. THEY FORCE YOU TO FINANCE. DO NOT DO BUSINESS HERE.

Metro by T-Mobile - mobilephones - Updated November 2026

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