Worst customer service ever. phone was supposed to be an upgrade. Turned out to be a down grade…read more Called T-mobile who said not a problem can return if purchased within 14 days. 3 days later this store would not take back and laughed at my wife when she asked. Super disrespectful.Do not do business with this store. Shame cannot give negative stats.

Best mobile company on the market with the best deals and prices! Magenta Max is the BEST!read more

After having a 3 week nightmare switching from one phone/internet carrier to another, I reluctantly…read morestated thinking we may have to purchase another phone system. The new phone carrier said "all good" from their end; the phone guy they sent our for the install said everything "should be working fine"; heck, we even had some big telecom company technician here for 2 hours saying something in the system must be burnt out and their solution was to sell us a $5,000 new phone system! Yikes! This morning I stumbled onto Gallo Telecom's website. I spoke with Dean and in less than 5 minutes I knew this guy could figure it out. I got him some information he needed; he tested our phone lines remotely and after about 15 minutes for reasons known to only Dean and God, he figured out the new phone carrier programmed our lines incorrectly!!!! I called the carrier; told them exactly what Dean told me to say; and like magic, the system is working perfectly! Absolutely and without the slightest hesitation, Dean is my hero. If needed, I would call him again in less than a minute and suggest to anyone else who needs a Guru in the Telecom World to do the same. He made it simple, effortless and as uncomplicated as it could possibly be for the lay person. My hat is off to you Dean and everyone else at Gallo Telecom. Jessie Cuddy, Realtor Broker/Owner Boston Bayside Properties Boston, MA

We have worked with Dean for many years. He is a great wealth of knowledge, works efficiently, and…read moreis always able to help out. We have an older Merlin system which he had installed and then moved when we did. He is always available and a pleasure to work with.

Very disappointed, it's been almost two months since mr guy reviewed our telepone system for an…read more upgrade. He never provided an estimate or returned any calls, emails, or attempts to reach him through his own website.

From the owner: We know business telephone systems! But that really doesn't matter unless we first get to know your…read morebusiness and your business phone system. First we start by asking questions. Then we listen. We take the time to understand how you use your business phones and then we explain your options in plain English. Our success depends on your success.

they handled all my issues quickly and efficiently and ended up saving my company lots of money and…read moretime. I'm very glad that I made this decision to use this company

My experience with Granite was not positive to say the least…read more Their good quality is that the phone system was reliable but, in today's world that is expected and the bare minimum. We landed with Granite due to reliability issues with another vendor. I had my COO handle most of the set up but, I do know he felt a lack of support from the start- having to involve our IT company to get things moving. When it came time to make a simple change (taking away a "choose 1 for this and 2 for that") it took me multiple phone calls and hours on the phone. I'm sure some of this could have been repaired but, Granite remained to me a faceless entity that I did business with- to say there was zero relationship would be fair. Next came the opportunity for me to partner with Rilla to help my advisors' phone skills. I went shopping for a phone system that could integrate Rilla and found for a similar system (even down to both systems using Poly phones) I was paying Granite $700 more a month than other companies charged. Needless to say the decision was made to move on from Granite. We submitted our cancellation and port request in November of 2025 and arranged everything to be switched over at 10am December 1st (a Monday). At no point did we get any warning as to policies because if we had I would've switched and paid my IT company weekend rates and saved money. Granite charged us the entire month of December for services stopped at 10am on the first day of the month. They then tried to charge us for January-April which took me several emails and calls back and forth over those months and after trying to get things resolved. We would get answers like "I see your cancellation, I'm not sure why you were charged" and then not get answers for weeks. When I asked for managers or supervisors I got another non decision maker and no one that could explain anything. Finally, their review board stated that they would take away all but December to which I stated I still wasnt pleased, wanted to speak to someone, and never got a call or email (left them both my private number and email). I also stated that I was requesting written notice that by paying December's bill that would guarantee the closing of my account. I still have not gotten that. Overall, they are higher priced than most with exceptionally awful communication and follow up skills. I would say run from this company but, you still wouldn't get away fast enough- so strap on a jet pack and get away at supersonic speeds!

I called and spoke to Vin he spent a lot of time with me trying to diagnose over the phone and we…read morediscussed different options for resolving my slow PC. We talked about replacing with a solid-state drive but I think we came to the conclusion that it was slow because of competing virus software. So he was very good and spent a lot of time with me giving me the options. And we chose the cheaper safer route first and then will discuss options if the problem persists. This was great I didn't spend a lot of time or money to find out the issue he was very patient with me and I would definitely return with any PC issues.

My personal PC laptop broke down and I contacted this company in the Milford area to work on it. I…read morewas highly impressed with the knowledge and assistance provided by Vin, the owner, and one of his techs in troubleshooting my laptop problems. Although they didn't resolve my Windows reboot loop issues, they were able to remove the hard drive and save most of my data despite the many hard drive errors. I had also checked with Best Buy and found Avanti to be less expensive and much friendlier than the box store. I'm very pleased with my experience with Avanti and highly recommend them to anyone needing a computer repair or IT technical assistance. They're really great!!

BEWARE!! This company is pretty sketchy from our experience. Needed a simple job done but they…read morebilled us with a way over priced invoice. If you trying to talk with billing/reception about it they will tell you they can't do anything about it. So BEWARE if you use this company have them give you pricing in hand writing because the billing agent there will make up fake expenses to hike up the bill!!

Installed a video system for me with remote viewing on my smartphone. Very professional.read more

From the owner: VoIP, structured cabling, telephone systems service, CCTV/CATV/AV, retail service and rollouts.read more

Very good service by Matt. Multiple problems with my desktop unit were identified and repaired…read morepromptly, and I was only out of service for a day. Cost vale for the service was justified; would highly recommend them.

I brought in my notebook to have the keyboard replaced. I had already disasembled the case and…read moreremoved the battery had been removed also. They charged me $60 to "diagnose the problem" (Duh, I needed the keyboard replaced. They quoted me $350 to replace the keyboard, I had already done all work, and it would take about 15 minutes to replace the keyboard, It was INSULTING and ABSUREDLY expensive. This place is a TOTAL RIP-OFF. Don't waste your time or money.