Worst customer service ever. phone was supposed to be an upgrade. Turned out to be a down grade…read more Called T-mobile who said not a problem can return if purchased within 14 days. 3 days later this store would not take back and laughed at my wife when she asked. Super disrespectful.Do not do business with this store. Shame cannot give negative stats.

Best mobile company on the market with the best deals and prices! Magenta Max is the BEST!read more

We have worked with Dean for many years. He is a great wealth of knowledge, works efficiently, and…read moreis always able to help out. We have an older Merlin system which he had installed and then moved when we did. He is always available and a pleasure to work with.

After having a 3 week nightmare switching from one phone/internet carrier to another, I reluctantly…read morestated thinking we may have to purchase another phone system. The new phone carrier said "all good" from their end; the phone guy they sent our for the install said everything "should be working fine"; heck, we even had some big telecom company technician here for 2 hours saying something in the system must be burnt out and their solution was to sell us a $5,000 new phone system! Yikes! This morning I stumbled onto Gallo Telecom's website. I spoke with Dean and in less than 5 minutes I knew this guy could figure it out. I got him some information he needed; he tested our phone lines remotely and after about 15 minutes for reasons known to only Dean and God, he figured out the new phone carrier programmed our lines incorrectly!!!! I called the carrier; told them exactly what Dean told me to say; and like magic, the system is working perfectly! Absolutely and without the slightest hesitation, Dean is my hero. If needed, I would call him again in less than a minute and suggest to anyone else who needs a Guru in the Telecom World to do the same. He made it simple, effortless and as uncomplicated as it could possibly be for the lay person. My hat is off to you Dean and everyone else at Gallo Telecom. Jessie Cuddy, Realtor Broker/Owner Boston Bayside Properties Boston, MA

Very disappointed, it's been almost two months since mr guy reviewed our telepone system for an…read more upgrade. He never provided an estimate or returned any calls, emails, or attempts to reach him through his own website.

From the owner: We know business telephone systems! But that really doesn't matter unless we first get to know your…read morebusiness and your business phone system. First we start by asking questions. Then we listen. We take the time to understand how you use your business phones and then we explain your options in plain English. Our success depends on your success.

AT&T has finally done it. They have owed me credits for years. They just now raised their rates…read moreon regular telephone line to over $400 per line. I got a bill for 2 lines for $1000 with all the fee's. A granite guy called and they were able to save me a ton of money. Had a line go down, they answered right away, turns out it was another At&T line we didn't move over, AT&T took me on hold for 4 hours just to get someone that could try to help. The Granite team was great. Easy and great communication.

I would give them zero stars if I could. The customer service overall is terrible and the prices…read moreare outrageous. They wanted to charge me for a technician when the problem was with their server, not my equipment. When I had internet issues, they told me I didn't have enough Mbps and to "just buy more," even though their server was down. I would avoid them at all costs. I called a month ago about incorrect billing and they still haven't gotten back to me. It's been an entire month. They're quick to set you up and bill you, but not to help in any way, shape, or form. They open tickets and then leave you hanging.

I called and spoke to Vin he spent a lot of time with me trying to diagnose over the phone and we…read morediscussed different options for resolving my slow PC. We talked about replacing with a solid-state drive but I think we came to the conclusion that it was slow because of competing virus software. So he was very good and spent a lot of time with me giving me the options. And we chose the cheaper safer route first and then will discuss options if the problem persists. This was great I didn't spend a lot of time or money to find out the issue he was very patient with me and I would definitely return with any PC issues.

My personal PC laptop broke down and I contacted this company in the Milford area to work on it. I…read morewas highly impressed with the knowledge and assistance provided by Vin, the owner, and one of his techs in troubleshooting my laptop problems. Although they didn't resolve my Windows reboot loop issues, they were able to remove the hard drive and save most of my data despite the many hard drive errors. I had also checked with Best Buy and found Avanti to be less expensive and much friendlier than the box store. I'm very pleased with my experience with Avanti and highly recommend them to anyone needing a computer repair or IT technical assistance. They're really great!!

BEWARE!! This company is pretty sketchy from our experience. Needed a simple job done but they…read morebilled us with a way over priced invoice. If you trying to talk with billing/reception about it they will tell you they can't do anything about it. So BEWARE if you use this company have them give you pricing in hand writing because the billing agent there will make up fake expenses to hike up the bill!!

Installed a video system for me with remote viewing on my smartphone. Very professional.read more

From the owner: VoIP, structured cabling, telephone systems service, CCTV/CATV/AV, retail service and rollouts.read more

Very good service by Matt. Multiple problems with my desktop unit were identified and repaired…read morepromptly, and I was only out of service for a day. Cost vale for the service was justified; would highly recommend them.

I brought in my notebook to have the keyboard replaced. I had already disasembled the case and…read moreremoved the battery had been removed also. They charged me $60 to "diagnose the problem" (Duh, I needed the keyboard replaced. They quoted me $350 to replace the keyboard, I had already done all work, and it would take about 15 minutes to replace the keyboard, It was INSULTING and ABSUREDLY expensive. This place is a TOTAL RIP-OFF. Don't waste your time or money.