They have the worst customer service around they promised and promised that they're going to come…read more They never keep their word there's always static on the line.

These folks are really very professional and helpful. It has taken a while, but I'm on my way to…read moregetting service I need from a local firm. They are local to me in Borough Park, Brooklyn, NY. I am really ready to do business with local vendors and ditch VERIZON.

I went to the store for a warranty exchange around 6 PM, with the store closing at 8 PM. The…read morerepresentative told me they couldn't assist because the manager needed to "accept" the order--a process that would take about 30 minutes. They also said another 30 minutes would be required to set up the phone, but their cut-off time for starting such processes was 7:15 PM. This explanation felt frustrating and didn't make much sense. Lilly, the rep, suggested I return the next day at 10 AM. However, when I arrived, I discovered that Lilly is actually the manager. It became clear she lied about needing a manager simply because she didn't want to handle the issue yesterday. This experience highlights the importance of employing people with integrity, especially in a role that provides critical services like phones--a vital utility for daily life. A dismissive attitude has no place in an environment where customers rely on such essential services, and it's disappointing to see this level of disregard for customer needs.

I was very pleased with my experience upgrading my ancient leased Sprint iphone 7 to a 13 on…read moreT-Mobile. Michael, my primary contact, was very helpful and patient. I was impressed at how well the entire staff worked with each other and how they interacted with each customer who came into the store. They took the time to look for a good promotion to help me save money and when I got home and realized my photos had not transferred from my old phone, they did not hesitate to help me when I returned. They also found me a great rebate offer on AirPods! I was lucky to come in when they were not busy because I know from passing by they often they are flooded with customers. When I first came in they were enforcing their mask policy but when I left I noticed that there were some customers not wearing masks which was a bit disappointing. Also he talked me into buying a "c" recharger by suggesting my iPhone 7 charger was not compatible - something my recent research suggests was not entirely accurate. But overall I very much recommend this T-Mobile store!

manager at this store believes it is an acceptable "cultural thing" for him to assign a rep to a…read moreman who walked into the store, ignored women on the line, and approached rep with his issue. The rep hesitated and looked at the line and consulted the manager. Without explaining to the next person on the line, or even apologizing for the wait, or even making eye contact the manager tells the rep to help the line skipper. I get it if I am going into an ethnic market might be different, but this is t-mobile and the employers are young. Anywhere you go it is the representative or cashiers job to teach ppl when they walk in and don't understand what a line is. And good customer service will acknowledge and apologize or explain in the moment if something comes up. What you don't do? You don't completely ignore your line waiters, help the cutter, and then expect them to like you when you turn to the next person on the line to ask if theirs is a "quick" issue. My simple issue didn't even require troubleshooting, sales, or billing but you didn't ask that before you decided to take the line cutter first. To make matters worse, when I complain you try to make excuses... including the cultural one???!!! This is Brooklyn in 2025 and you work for an international company. if you don't want me to accuse you of gender discrimination then you need to do better and learn how to communicate by either explaining exceptional circumstances or by making everyone follow the same rules and treating ppl the same.

I got a service from 115 Church Avenue Brooklyn 11218.When I opened an account,they didn't give me…read morethe right information and they charged all kind of fee.They never gave a credit and I payed fully.So I closed the account.After 6 months,they put a report about 347 dollars without a concern,no bill,no letter or notice. T mobile is robbing people and they are charging extra fee without a notice people.

I give t mobile 0 stars for customer loyalty. I've been with sprint now t mobile for over 20…read moreyears!! Never gave me anything. But they will give a new customer anything

Avoid this location at all costs. Their system is almost always down. They also have…read morequestionable/probably illegal sales tactics in which they dub the bundle deal in which they tell you that its a promotion for free accessories and that they would refund the charge and just ring up accessories before you consent. They also add services to your line (such as jump) without alerting you. It also took them over 3 hours to transfer data from one phone from another and even then data was lost. From visiting this store once, I spent over 3 days fixing the damages they've done to my t-mobile bill. I would not recommend doing anything at this store. I've been told that the person who rung up my transactions no longer work there and they were aware of her her sales tactics by saying something along the lines of "Oh it must be (Name), she's the one who would do things like this." They knew yet let this go on.

Sales Rep A Visited…read morestore today 10/9/24 ask for assistance on iPhone, sales rep A stated to tap screen to get prices on the phone while he sat down on his phone and another device. Unprofessional service Sales Rep B Unprofessional when speaking to her about the prices. Having conversation with another worker asking about food, while standing there. lack of unprofessionalism, Better service is needed Better communication Horrible experience/Will not go to that location 935 Flatbush Ave Brooklyn NY 11226

When Sprint merged with T-mobile I got stuck with them. This has got to be one of the locations…read morewith the shittiest customer service. I came in yesterday afternoon to get a sim for my phone since it needs to be switched before next month. Waited about 15 minutes to be helped at first and afterwards sat like an idiot for another 30 while they told me to wait but helped other people who came in after me. In the end I walked out and called customer service. Issue was resolved over the phone in less than 5 minutes with great customer service. Avoid this location at all costs.

Can't believe how people are attracted to a fancy store front and displays. This has always been…read morethe popular T-Mobile store in the neighborhood. The next closest branch is only 4 blocks away on 67th Street; which was used to be a Sprint store. The 63rd Street branch is my favorite T-Mobile store and it was there that I got my free beach towel reward in less than a minute. Curious, I decided to checked in to see how the T- Mobile Tuesday rewards was going at this 67th St branch. I could not believe that there was a line half way down the block waiting for their beach towel. The store just opened 35 minutes ago. The beach towel is one of the more popular type of rewards but to wait in the sun on a hot day? There was even a tent set up to distribute the towels. People should think smart and go to the less popular branches instead of waiting in line for their rewards.

They need to hire people with better Customer Service Manners! One guy that I asked for help,…read moreDidn't bother to check my phone Thoroughly, and says nothing can be done, only checked my phone for a minute, and sends me to Apple store, he was rude and arrogant, and brushed me off to take care of some one else, a real Jerk!!

When your 98 year old neighbor says she wants to learn how to text, you teach her how to text! The…read moreproblem is her phone was from 5,000 B.C. so she desperately needed an upgrade. The first step on our texting journey was going from a prehistoric Samsung to an iPhone, so we stopped into this T-Mobile location. Since her phone had no value, she wasn't eligible for any trade-in offers BUT she could get a brand new iPhone SE 2020 for $400. I really liked this option, as I thought the physical home button would be easiest for her. Big thank you to Mary-Ann who was very patient as I translated each step of the process to my neighbor and walked her through all of the charges - the phone itself, taxes, insurance, and a phone case. We were in there for about an hour so I really appreciate her taking her time with us.

The absolute worst experience. They sell plans with deceit and lies. Whatever I signed up for and…read moreprices given was completely false. They sell internet service in this 11228 area where is is not available. My bill was $100.00 more than I was told at the store. Maria is a liar and should be dismissed from employment, she sells plans with deceit and lies. Visited the store several times to rectify this situation with no resolution. Be cautious with this store on 7519 13th Avenue 11228 Brooklyn. I was spoken to in a complete inappropriate manner by an employee named Chris as baby girl and listen sweetie and I have to correct him and let him know I should be addressed by my name.

I factory restored the Microsoft surface all by my self and the glit that I was complaining about…read moresince I got it from you disappeared. How come it worked when I did it (and it was NOT a hardware proble!!!!)

They were very responsive! The first point of contact was a woman and she seemed to be…read moreknowledgeable. She asked for the issues, laptop model, and she got back to me with a quote pretty quickly. The repairer called me promptly to discuss the problem and explained to me the actual issues with my laptop. He gave me a few options and listened to my request. He also was accommodating with the pricing and he picked up and dropped of my laptop for me. I truly appreciated their service! I was able to get my laptop fixed and back within a couple of days. I paid $65 to fix a laptop hinge.