Tried calling this location for upwards of 30 minutes prior to venturing there to take care of an…read moreissue regarding a replacement debit card. Received no answer, and was even hung up on the first call I made after 10 minutes. I decided the only option was to make the 30 minute drive from Talladega to talk to someone in person as they were the nearest branch capable of debit card printing. When we arrived, the inside was very dark and no one was at the counter. After waiting several minutes, we were finally greeted and directed to the counter where someone would help us. We explained the situation of a lost phone containing all forms of physical ID, both bankers were very rude and not understanding. Especially the one at the first counter today, around 2:00PM 7/6/2021. Willing to jump through any hoops possible in order to get a debit card printed prior to my flight tomorrow, there was apparently no solution that could be offered. I asked if I could verify ALL information on the account, provide picture proof of various documents, call customer service to prove my identity, etc., and they still absolutely refused to help me, though they were both visibly unsure the whole time. I overheard them consulting with one another privately as if they were debating whether or not to use their discretion to print the new card. After a couple moments, they decided to inform me that they would still not help me further. It seemed as though they were both entirely unsure of their own policies and would have used their discretion to print me a card if they wanted to. It was apparent they were both uninterested and agitated by my persistence and offering of different verification methods. As I was leaving, I made a comment regarding their lack of attention to the phone calls and they shooed me out the door. They blamed being short staffed and the holiday which was over the past weekend. Absolutely unprofessional, unaccommodating and unsympathetic to any customers' needs. I do not understand how I can request a new card to be mailed to me over the phone with minor verification, but they can't do the same with extensive proof via pictures, verbal verification, etc. I would have went this route, but needed the card immediately for a flight tomorrow. Now I have to be without access to my bank because the workers refused to assist me or even provide other solutions.

Recently moved to area and needed a bank. I had heard that…read morecredit unions could potentially give you a "home town" feel and offer better interest rates. The facility is clean and nice. The loan officer we met with was not able to answer any of my questions except to hand me a pamphlet. (which i could have gotten myself in the lobby) She stated she had to do a credit check. I was concerned since I was also in process of buying a new home. She never explained that it was a "soft pull" which wouldn't show up on my credit. She truly never explained anything. If you would like someone to not even read, but just point out bold printing in pamphlets then this is the place to go. Also they don't have check/deposit slips, which i am not used to. it is not a big deal. Just another instance of not being explained. We did get a savings account and went to deposit money. we had to wait on the teller to return. Apparently when no one is directly standing in the lobby, a teller isn't standing behind the counter. I do not know much more about the bank itself as my account is only a week old at this point and i have not sat down to read through all the pamphlets myself.

Terrible credit union,judges by appearance and bases accounts by appearance.Also this bank…read moreconstantly has long lines and the bankers seems like they don't care.It also makes me uncomfortable seeing thier guard with a gun when walking around such closed space,no other bank in talladega does that.

I have great success with this branch and I live in Tennessee but receive good help with the…read more transactions I do weather I am here or there. The team is always on point and very professional and knowledgeable in their field of expertise. When you enter the branch you are welcomed with great hospitality and greetings. I would recommend banking there to anyone who would like outstanding customer service.

FECU now called alatrust is of the worst credit unions in talladega country it promotes itself as…read morebeing friendly and helpful to it's customers but far from it,every time i made a deposit i was looked down upon because the deposit was small.And the final straw was being shove out the door when i had a problem with my account and was told fix it myself. This credit union acts like a regular bank.

They are caring and compassionate. They took the time to listen to my concerns and guided me…read morethrough them. I am so grateful for them. They make you feel like family. The bank is downtown Pell City, AL.