DO NOT use this company! booked a move out carpet clean and full cleaning of our home. The guy came an hour late to clean the carpets. He used a portable carpet cleaning machine. When he got to bottom of stairs we saw his machine was leaking and spraying water all over our laminate flooring. My husband told him to stop and clean up the puddle on the floor so it didn't ruin our laminate. He argued with him, eventually wiped it up and left. we now have new stains on our carpet and the cleaning didn't get done. We ended up with a dirtier carpet than we started with and no cleaners. had to do it all ourselves. Katherine didn't address our concerns and even tried to bill for more than she quoted. Do not use this company, she's great at sales but not at cleaning!! read more

Meticulous Katherine - Stains made by the carpet cleaner! - Home Cleaning Near Me

I initially asked for a flat rate quote for a move in clean. I received multiple quotes from various companies for flat rates and Katherine assured me she would be a great choice and in the end I was misguided on the price and rejected excellent options in comparison. My bill was for double the charge that I was quoted and expecting. Not even half my house was completed. The two girls sent were friendly. They were here from 3 hours including their break which I was assured would not be clocked for but it was. My bill was for 6 hours. Katherine scoffed at me and questioned my intelligence when I questioned her bill. She then showed up at my door the next day saying she knows my cheque was received that day and demanded her money, implying I was on welfare. She said she just got her cheque and shes on disability. This was welfare wednesday. How does she run a business if shes getting government assistance? She told me if I dont pay by a certain day someone else will be knocking on my door. I am not a confrontational person so I said it would be paid. But for 3 cupboards, half my stove, the floor in 2 empty bedrooms and 1 full bathroom being cleaned; $260 seems a bit extreme. I was quoted by other companies $400 for my ENTIRE house, including windows and walls. I went with 'Meticulous Katherine' as I believed I was being charged $40/hr. Not $40/hr x 2. My husband is on disbaility. Real disability. Is ex-law enforcement and does not bode well to threats or shoddy workmanship so I am going to have to side with him when he says "let her send someone else to collect and see what happens." read more

I hired 2 cleaners for 9am and they never arrived until 10. The owner didn't call me to tell me they would be late she just said they were on their way. First and foremost punctuality to me is a good sign of your work ethic and we are not off to a good start. They also didn't mop the floors they went around with a spray bottle and a cloth spot cleaning rather than mopping which would've been way faster. In the 3 hours the only thing they cleaned was my island and just the floor in the kitchen. They also came the day after harassing me and ringing my doorbell. read more

I hired two cleaners. They were right on time, but I was not happy with the cleaning job. Instead of using my central vac, they used their little carry around Vac. When it came to the two sets of stairs in the house they just went back and forth on the stair carpet with the pipe end of the vacuum. This, not only didn't do the job, but left streaks back and forth in the middle of each step. I had to redo the stairs. i asked them to dust with a damp cloth. Instead they dusted with their feather duster that just moved a lot of the dust around. Two days later, I have to do much redusting. They Also didn't mop the floors, but went around with a spray bottle and spot cleaned. I found many places Fier they left where there were still spots on the hardwood floors. They did a good job with cleaning kitchen and baths as far as I can tell, except for the floors where I still found dust bunnies and spots. They took two breaks in 3 hours and came into the house strongly smelling of smoke. I previously have had cleaners that have done a much better job in four hours by themselves. These were two girls that took four hours to do less work than my previous cleaners. Katherine asked me what I thought of the job done. I complained as I have here and her answer was two fold. I have already paid them and I will talk to them. read more