I'm having an EEG performed this morning. The staff is always professional and welcoming. The…read morewaiting area is nice and clean and has great natural lighting. My neurologist is Dr. Pawan Rawal and he is awesome.

Yes, my neurologist is awesome, listens and very attentive to her patients needs. I would…read morerecommend this office to all my friends. The office experience is a top ten in my eyes.

Upon arrival the waiting room is pretty full. The receptionist was friendly and professional. The…read morewaiting room is clean and the lighting good. I'll be having some x-rays and an ultrasound performed today. The doctors and nurses are very courteous and caring.

Loved everything about this clinic. Top notch, caring, and respectful. Office experience and…read moreemployees were very helpful.

Appt was set and they sent me a letter to confirm. I arrived at the location on time for the…read moreappointment. When I checked in they told me it was for the next day and come back tomorrow. They gave me no reason then some made a mistake. They could not do anything. Felt like the did not care at all. I arrived the next day and t when I gave the front desk, the person told me my appt was for yesterday with a bad attitude and being rude like it was my fault. We got it worked out and then took about an hour before I went back to get the ultrasound. This is not a very professional or customer service oriented organization. I would not give them one star if I could

Clean place, friendly and helpful staff that work efficiently. Privacy is respected and handled…read moreprofessionally. Way to go!

As outpatient surgeries go, a tonsilectomy is middle-of-the-road in importance, but my four year…read moreold daughter was treated like a queen here at Baptist Surgical Center! Much less intimidating than a hospital (smaller size, more intimate), this well-marked surgical center and rehab hospital is great. Prior to our surgery I'd only been here for heel-sticks for jaundice testing on my newborns. We came in, and I was allowed to come back with her to triage, where they had a special corner for pediatric patients, with a colorful coloring table and a tv/DVD player with lots of cool DVDs to pick from. We watched about ten minutes of Cinderella, when we met our nurses, the anesthesiologist and nurse anesthetist, and our ENT arrived. Everyone was sweet and smiling, and they let her keep on her cute house shoes we brought her in, and she was allowed to have her lovey with her during surgery. They took her back, and they had cherry scented nitrous, and let her fall asleep before inserting a plastic IV into her hand (no needle means less pulling and tugging and bruising, I guess). My mother-in-law and I were allowed to go meet her in recovery, where she awoke to Peg + Cat on WKNO in her own private little pediatric recovery area. She was given a popsicle and iced-down apple juice in recovery, and requested a second (purple) popsicle, which was freezer-burned and gooey but she loved it anyway. We ended up mixing half of it into her juice. About an hour into recovery, we put her PJS on, they removed the IV, and we went home. The recovery nurse was thorough and very kind in describing what to expect, and how to care for her at home. I would recommend this surgical center over and over. If your surgery doesn't require a hospital stay, try Baptist Germantown Surgical Center.

I recently had to come here for a podiatric (foot) surgery, and I was pretty impressed with the…read moreexperience all-around. To start, know that I'm a nursing student, so I'm pretty picky when it comes to my own medical care. I like to know that things are clean, and I like to know what's going on while I'm being taken care of. I got both of these things here. When I signed in, it only took me a couple of minutes before the receptionist asked for payment and gave me information. She was very attentive and prompt, especially considering that it was 0615. After this, I sat back down for about 20 minutes until I was called to the pre-operative room, where I had vitals taken and received preliminary fluids/antibiotics. The nurses in this area were exceptional. Once I told them that I'm a student nurse, they explained everything that they were doing as a way to teach me. It takes a lot of patience for seasoned nurses to do this, so I really appreciated the extra effort on their parts. Before my podiatric surgeon came in, I received visits from the anesthesiologist, CRNA (certified registered nurse anesthetist), and scrub nurse, and they all answered the questions I had kindly and promptly. Post-operatively, the nurses were also great. Answered all the questions my family members and I had and gave extensive discharge instructions. Overall, I feel that this was a great facility. If I must return for some reason, I would not oppose coming here for surgical care.

Great experience at my first visit. The staff was super friendly and the process of making an…read moreappointment and getting my new patient paperwork was far lass painful than I've experienced with other doctors. They ended up referring me to a specialists. I love that they made the appointment for me and mailed me all the information I needed for the appointment. Customer service was great. Adorable and clean office right downtown!

Awesome.Highly Recommend.Fritz and Jennings Clinic.I live downtown and the office is…read moreconvenient.They take the time to talk with you and discuss your illness.

This isn't like any other doctor's office I have ever been to! And that's the absolutely beautiful…read morepart it is a calm serene environment that takes out the nervousness often associated with going to the doctor. The eastern and western medical treatments offered in one place is set up to provide absolutely amazing seamless care. The Doctors as a couple have so much knowledge and take the time to explain treatment and options under their care. They have changed my life significantly in just about one month, I can't wait for my next appointment!! WISH I COULD GIVE TEN STARS!!

What an amazing experience. The staff, including the doctors, made eye contact and didn't rush me…read more They all listened. I felt confident in my diagnosis and treatment. The facility is spa like and you instantly start feeling better after wrapping up in the terrycloth robe and sitting in the heated recliner in a cozy, well appointed exam room. Far from sterile in style but very clean and organized. The whole experience was well organized. We were buzzed in the door, checked in at the desk and immediately whisked away to our exam room. Upon exiting, there was another patient checking out so we waited in a posh cubby for very few minutes before we were out the door. So happy to find this hometown medical team and get out of the big medicine machine. So sick of being just a number.

Very unprofessional. They somehow put in incorrect Dr who put in order, then i had to wait for…read morethem to try unsuccessfully try to get pre cert. They did do the scan, handed me a business card and told me to call them if I received a bill and they would cover since it was their error. I asked for written verification of this and the receptionist wrote a note on the business card. 48 hours and neither I nor my Dr have the results. Every other imaging center, the results are generally available within a few hours.

Great place and very welcoming staff. No long wait times, and all questions were answered.read more

Absolutely a genuine and caring place for wellness. I had a scheduled surgery for revision hip…read moresurgery. There is a lot of prep prior to surgery with pre-admission labwork. My doctor's office said they would call with instructions prior to your surgery and they did great. They called and reminded me of my visit, gave clear instructions on where to go and what to expect. I was in and out. Then 2 days prior to surgery they called to give a time to arrive. Then the day of I was called due to schedule change to come earlier. I was promptly checked in and headed to outpatient surgery. I was greeted by the entire staff and checked in for vitals by two great nurses, Heather and Rutledge . Both were very genuine and personable. Heather wheeled me back to OR waiting where I met OR nurse Betsy, Bess or Beth, Dr. Bridgewater the anesthesiologist, a guy name George who was hilarious and of course my guy, my surgeon Dr. TOY. Surgery went well and I was escorted out that same day. Baptist Collierville security was so nice during preadmit, the nurses during preadmit testing and Sada at Registration was also very nice. The hopsital is very clean as well as the parking lot. The staff was super nice and accommadating for my mom too. 3 days post-op surgery Baptist Collierville called to check on me after surgery. Now that is good customer service.