Metcap is the worst landlord I've had in my 47 years of being a tenant. Head office rarely responds to emails and telephone messages are never returned. 96 Jameson avenue in Toronto has had ongoing roach and mice infestations. Bed bugs was always another complaint by many tenants.Topping it off, when I moved in 16 years ago I had to pay $50 for a front door fob and $10 for a laundry card. When I left they refused to refund me the money, saying there was no record of me making any such payments. They also treat their Super intendants horribly. They are renovating the units once tenants move out and literally doubling the rent but the roach problems don't go away. I would never recommend this company to be anyone's landlord. Stay far away from this company if you don't want stress in your life. read more

I'd give no stars if I could I've bin a tenant for a few years and bin nothing but bs in the last 2 months my toilet and tub have randomly started overflowing they say they fixed it but clearly did poor job and not just my apartment either has this issue right now, try to get work repairs done is always an issue they keep increasing rent above annual guidelines not worth the price you pay for rent not worth it horrible service rude landlords and people in office just horrible in general read more

I rented an apartment at 205 The West Mall with my husband and cat for over 3 years from January 2022 to June 2025 with MetCap Living. They seem to own a lot of properties all over Toronto so I can only speak to my experience but it's been overall pretty positive. I've been renting in Etobicoke/Toronto for over 13 years and I have to say that I am so grateful for Nickesha, the resident manager. Anytime we needed to contact management or needed help with something, she was always quick to respond and solve our queries. She went above and beyond any other landlord or management I've dealt with in the past which can really make or break your experience when renting. When going through the rental process, Maryanne helped us with our application and ensured everything was prompt and speedy. If you deal with either of them, you'll be in good hands! When we moved in the place was clean. Never had any issues with pests or insects. Neighbors were fine, no complaints. We had underground parking which no one else on our street seemed to have so that was a bonus. The lobby area is cleaned weekly. Only moved as we were moving out of province! read more

I'm meeting with Oscar at the darcel property and Seemed very professional. I am an extremely hard worker and am looking forward to it read more

I will be reporting this company to the landlord and tenant act of Ontario. To many issues to list in terms of staff and living standards.

Terrible customer service. Terrible communications. Nothing is ever done, it's always a constant fight to get anything done. Patrick is absolutely useless and has no clue how property management works and David lives in outer space most of the time. Mould throughout the building starting at 15 and down to 7, half an elevator has been tiled, bugs in units, they changed our windows to the worst materials so air gets through and then didn't even finish the painting after ripping my walls apart. You need parking? Make sure you buy a shovel as Patrick would say because they don't even remember the company they hired for removal. Don't bother calling head office either because they will just give you a full run around and never call you back. Emails? Waste of your breath. Worst company I've ever seen. Avoid 2900 like the plague if you're smart read more

My experience living in 250 Lake street, St. Catharines Ontario was not a good one. The apartment was over priced for a one-bedroom and further rent increase was due despite COVID 19. The building was not well ventilated. Strong smoke smell circulated inside my apartment for the whole year. I have asthma and two kids so I had to buy new filters for the bathroom and kitchen as well as a new air purifier to minimize the smell of the smoke. At the time of COVID 19, I had to move to a new city due to family circumstances. I was not treated well once I announced my need to leave. Although I gave the proper 60 day notice period, my requests were ignored and my circumstances were not taken into consideration by any means. The neighborhood is very nice but I would not recommend living there. I think if you pay premium prices you expect premium treatment as well and that is what I did not find at Metcap apartments on 250 lake Street , St. Catharines. Hope that helps someone make an informed decision. read more

Seriously the worst property management company in the city. They bought the building I lived in and hired the most incompotent manager I've ever met. She fed us so much wrong information. She told the post office we moved and I lost all my mail for a month (mail was either returned to sender or lost, including online orders which I cannot get refunds for). She raised the rent of our apartment (roommate decided to keep it) from 1095 to 1250 (ILLEGAL btw). She talks down to you like you're stupid all while not getting a single aspect of her job right. The old manager was great, but I guess she had to go when Onrock was bought out. Her partner, some random guy who we nicknamed parking nazi, is known to be skeevy and perverted. First time I saw him, he kept whisper "hi.. hello... why won't you talk to me..." as he FOLLOWING ME TO THE ELEVATOR. I didn't realize he worked there until later. He harasses your guests and questions where they are going (my friends sister was YELLED at for parking in guest parking for 10 min while she waited for her sister). Literally the grossest, least self aware business I have ever seen. I've never even written a yelp review before, but was so disturbed by the poor management skills that come out of met crap living that I had to post something. Thankfully I have officially moved out of 750 morningside. To the remaining tenants: GOOD LUCK. read more

I've lived here for 2 years now and I used to hate this place, there were cockroaches in the kitchen and the management had bad attitude every time I requested something. Now I've started to love this place. Maybe it's because I see people who work for the building clean the floors, mats, lobby, and the elevators every morning. As for their bad attitudes, here's the tips, do not let them dislike you, you just have to step back sometimes in order to maintain a good relationship with them. They also got rid of the cockroaches issue within a few days, now my suit is very clean and comfortable. Also, the management react quickly now when the elevators don't work. However, I need to point out that the heater makes very loud noise and the heat gets weak when it reaches to your bedroom. Overall, this is a safe and clean apartment and I will continue to live here as long as possible read more

The WORST property management company in Toronto! Buildings at Sherbourne are full of mice, roaches no matter how clean you keep your place and if you complain, no one cares. Washers & driers are always broken and dirty. There is always some construction, noise, dust and management ignores your complaints. Even if apartment look new and clean, it's not!! Pipes are old and bad, they are shouting down water once a week. Look for apartment anywhere else but here!!! read more

I used to be a tenant with MetCap in Montreal St Matthieu building and I can guarantee you that I've never had such a terrible experience. I wish I could rate negative ratings instead of the minimum being one star! The first bad experience was when the air conditioner/heater in my apartment went off. I requested maintenance about 5 times and they sometimes the technician to check it over and over without ever fixing it. This process took more than 6 months and was not fixed until I left. The second and most terrible experience was miss representation by the building manager, her name is Nadia. Long story short, after the never done maintenance, I decided to leave the building at the end of my lease. When they sent the lease renewal notice I made sure I refuse renewing and I submitted the signed notice and my decision in person to Nadia. I was naive by trusting people too much and did not request her signature and a copy of the notice. At that time Nadia was facing a problem where many tenants were leaving because of their attitude and she was trying not to get fired because of that. When my lease ended I came to submit the key and boom! she told me no you did not inform us that you are leaving and your lease was renewed!!. She kept refusing taking the key from me and then I found out that they filed a case against me claiming that I did not leave the apartment and that I must pay two months rent if I do not want to stay in the apartment. Now one year and a half post this incident and I am not able to lease anywhere because they messed up my file with "regie du logement" and I refused to pay the two months because I feel I was made fool of and will never pay it to them under any circumstances. However, Nadia was fired less than a year later but I think the reason was not because of tenants complaints but it was because the building was losing tenants at a high rate. In short, there are countless reputable landlords out there so take your time shopping around and reading reviews before you get trapped and end up in a situation like me. read more

Literally the worst living experience I've ever had. The one star is for the price and proximity to Ryerson, which has made me tolerate this building for the last 3 years, but thankfully I'm moving out in less than a month. In my time living here: - I've had cockroaches so many times I've just accepted that they are cohabitating with me in my apartment (they are literally infested in the building, I see them everywhere). - I had a quick spurt of bed bugs, that was dealt with but not without a lot of pain and irritation (they skipped one of the 3 scheduled fumigation visits because the pest control team forgot to come to my unit). - My heater/air conditioner has broken every year, twice a year. My patio door has been broken since move in. - When I requested that my kitchen light fixture be replaced (it was broken to the point of burning out light bulbs within 2 weeks), the maintenance man laughed at me and condescendingly told me I didn't know how to change a lightbulb. - Dealing with the rental staff while trying to move out has been hell in terms of scheduling apartment viewings, where they essentially do whatever they want. - The property manager over my time here has been annoying but helpful enough in that if you talk to her really nicely and consistently ask for things to get done, she'll get them done EVENTUALLY (but you have to persistant). However she is also the reason I'm writing this review; I had a mail-related issue and was following a wild goose chase of "it's Canada Post's problem" and "It's your building manager's problem". My first interaction with her led to a ver condescending and lengthy rant about how there's nothing she could do. The second interaction a few minutes later led to her essentially yelling at me and shutting her office door in my face. Basically, if you're looking for cheap rent near Ryerson & George Brown, don't mind killing bugs, loud neighbors, homeless people/crackheads everywhere, and condescending management who take their time getting things done, THIS IS THE BUILDING FOR YOU. read more

do not ever rent from this company, the following is emails i wrote to their headoffice, and it is what happened to me dear sir/ madam i am one of the tenants who is living in 1160 st-mathuie montreal, unit1705. i just recently took the lease from my friend, when i was taking the lease, i noticed there were some problems of the apartment needs to be addressed, so i talked to my friend, and my friend told me she had already requested to get them fixed ( which happened about 2 months before i actually moved in date ) . after i actually moved in, those problem are still existing, so i talked to the lady who works at the management office, and she promised me to get it fixed soon, so i waited again because i did not want to push her (even though the actual request was placed 2 months ago by then ), but after i asked a couple times , and i was just keep getting the same answers over and over again without some actual actions, i felt she was just brushing me off. so i decided to call the head office to find someone who actually cares about it, to tell then my concerns, because my apartment's closet was falling apart, the iron bar on top of the closet was just hanging there half way falling down, could hit my head and cause injury any time soon when i use the closet. Today, when i was on the way leaving the building, i thought i could go ask if anyone will come to my apartment to fix those problems, and "luckily" the building manager was there, so i thought i could finally talk with someone who is real in charge, so i talked to the building manager about my concern i told him exactly what i told the lady who works at the management office before, i have requested my apartment to be fixed, and it has been a while, my apartment's closet is falling apart, and my fridge would make some very loud noise every now and then. so he told me it is not emergency, so they would have to do something that are more urgent, here is what i do not understand, if your tenant can possibly get hurt from the apartment you rented to is not urgent, i do not know what is Metcap's definition of urgent. and then he was keep finding reasons for why my closet was not working because of i have too many stuffs inside and such but i clearly said it was broken already before i put my clothes in it. so he said he could go to my apartment right now with me to see it , i said yes and actually would love to have someone FINALLY come to take a look of the problems, so he went to my apartment with me , and i proved the closet is really broken, then he probably got mad because he was wrong. it was clear that he became mean, arrogant and self-righteous after, was not just me feeling it, my friend who was with me felt the same vibe. so basically the building manager said, if the iron bar on top closet fall off to my head , it would not hurt me whatsoever, and i have no right to said anything because i was not the person who placed the requested 2 months ago( my friend did), and he also said i could have fixed it by myself without reporting it, and this not emergency even thought the concerned was reported about 2 months ago. when i told him the fridge was making some abnormal loud noise every now and then, and i am sure that is not what a normal ridge would do, he asked my how many apartment i have rented before, and told me he has managed thousands units and he knows it is just fine. as a tenant i do know how to rent a thousand times to know what is a normal fridge i feel insulted , i am feel tremendously in shock of what i have experienced probably because i am just a student, or maybe just my race , i do not know, i am from toronto, and i know metpcap is a big company, but this is not what i expected at all. i know probably nobody will care, and this email will end up in your trash bin, i am writing it because i think someone needs to say it, and i do not might to be one. thanks for you time read more