I would like to comment on the negative review posted about this apartment which I call home. I am not an employee nor do I get paid to write this but would like to tell you my point of view.
The staff working at the building live here, and take pride with due diligence in their work since I moved in about eight year now.
I am not sure whom you are referring to as property manger and management because there are only four staff at the building since renovations last year. We have one cleaner, one assistant and accounts, and the superintendent and maintenance couple. Therefore, I can only comment on the people who live and run the building not the corporation if that is whom you have had issues with.
Staff clean the lobby twice a day and laundry, they are always ready to help, open doors for elderly, has a smile on their faces and greeting you with a hello or good morning. Many times they go out of their ways in an emergency, answering calls, and to ensure the building is safe. I personally have seen them removing someone who was loitering, chasing hooligans out of the garage, and handling noise complaints after midnight. Memos for events and safety testing are posted with adamant time of notice.
Office staff try their best to be professional when dealing with some ignorant, uneducated, and wealthy tenants a lot better than how I would deal with then at my day job.
My friends referred me here, I have referred a colleague here, and if you take some time to greet your neighbors you will know it is a community. There are generations of families who reside in this building from grandparents to grandchildren who are now renting their own suites. I believe this shows that even during the year of construction when the offices were converted into the new condos with all that nuisance they still want to move in to be close to family because this is not just a great location but the staff are remarkable.
As students you should be more educated than my generation, attending school university and having computer accessibility. Why you do not research the laws and rules that rental companies, their staff and yourself as a tenant should abide by surprises me every time. then there are the wealthy ignorant people who I have no comment. Numerous occasions I have witnessed the superintendent and her assistance patiently educating and explaining what they can and cannot do, what is documented, and making sure you know what you are signing by reading you an agreement, etc... They even give you information for the Tenant Board and government agencies if you require more information when you sign the contract to be educated and understand or to file complaints to the proper authorities.
For bedbugs it is possible for anyone to have an infestation regardless of income or housing. Bed bugs can be found in hotels, condos, private homes, public places like TTC, businesses and offices. Anyone can get bed bugs the City of Toronto has a department just dedicated to address this concern (thankfully, since I have been here I have not had to encounter with this). Identifying with how frustrating it can be, you should understand maintenance, cleaners nor superintendents do not treat nor did they bring it in to the building. Tenants need to cooperate and not just throw a tantrum at the staff or spread the word (although to me it is embarrassing). read more