What can I say about this company other than that they are fantastic? I have a friend who recently used their services in downtown Vancouver at his home. I couldn't believe how impeccable the house looked after being serviced. It seemed that the Merry Maid team scrubbed every corner and wiped every wall. As my friend is very particular, the manager even came to the house and double checked the service. I highly recommend Merry Maids as they really treat your home as if it was theirs. If you are looking for exceptional service, a glistening place to come home to, or just require a little pampering for your beautiful home...Merry Maids Vancouver is the family to call. read more

After about a year of service I finally had to let these cleaners go. The only reason I tried them was due to Essa, a fabulous cleaner I'd used before who took on an administrative role at Merry Maids. Unfortunately we had to endure constant changes in their staff which meant the cleans were inconsistent -- and some of their staff were atrocious. One cleaner, Takako, is absolutely fabulous! But alas, I'm uncomfortable with all the different people coming and going. Whenever they were short staffed I would be visited by 1 person for the same amount of time as 2 people and billed the same as well. There was never notice or an apology. Another bothersome aspect is the fluctuating times they'd show up. It was established that we'd receive a clean every two weeks and they would arrive anywhere from 9:30 to 10:30 AM. I took their first slot so that they could arrive first thing, same time, every two weeks. I suspect their staffing retention had a lot to do with this. Bottom line... they weren't for us. read more

We tried a few cleaning companies, after moving back to South Granville, and we've finally landed on Merry Maids .... they arrive when they say they will, they're pleasant and hard-working and in-and-out as promised. We really appreciate the flexibility of scheduling, since we have a small place, and they've scheduled have a regular day/time that works well. We get the same people all the time and they know exactly what's been done previously. Great work, great value for the money and "C-all of the above"! Thank you!! read more

My realtor arranged for Merry Maids to come to our new house for a deep clean before we move in. They could not confirm a time until the week of, which seemed odd to me because why can't you just book us in for the date that we wanted? They also use only "green products", so cleaning power was not strong enough to clean some of the stains left by the previous owner. This included hard water stains in the tubs, grease stains in the drawers, and sticker residue on the fireplace. My boyfriend asked them to go over the areas several times but still didn't get those stains out. He had to ask them to clean several areas where they were not going to clean. That's not much of a "deep cleaning" service! read more

To intro: from other services I've used, they are very expensive. However! They accommodated me for a short-notice clean after I hired another company that did almost nothing (and then reciprocated my complaints by yelling at me). The cleaners that came to my home were thorough, lightning-quick, and very friendly. I booked them for two hours, in less than one hour they accomplished what the other company didn't in four. I would absolutely recommend, and I'll be using them again in the future. read more

I've been using Merry Maids for three years and have been happy overall with the service. They will do an initial assessment of your home and record your preferences. I've been particularly impressed with their customer service and retention program. They are quite responsive to customer concerns and have been flexible to changes in the schedule. I've selected the option to have them come every other week. There is one cleaner who comes for about an hour and a half and cleans our 800 sq ft home. The benefit is really in the kitchen and bathroom cleaning. You can pay an additional fee for fridge, oven, balcony, and wall cleaning. I have recommended Merry Maids to others who have similar needs and expectations to ours. It's great for overall maintenance and saves you from the deeper cleaning that can take up precious time on the weekend. read more

As followup to my previous review, my key was returned to me as requested, my money for the cleaning I did not have was refunded and Merry Maids sent a carper cleaner. There is still a discolouration on the carpet, but the stain is mostly not visible. Very much improved. read more

I hired Merry Maids so our place would be clean for my return, after having a couple of renters in our place. I asked that my windows be wiped down as well so I paid a bit more. $325. Dollars later... Merry Maids only cleaned what you could see, they did not make any effort to Vaccum under the bed beond the bed skirt I had broken glass and 3 month old dust bunnies under bed. They did not wipe windows behide plants or curtains. They didnot move or pick up objects just cleaning around them. How do I know this? Is because at the side of the sofa was garbage from the tenants it was not picked up, so surely they didnt vacuumed there as well. My Vaccuum was lying in the middle of my livingroom floor, carpet was all crooked, and fire place utensil lying on floor not picked up, under sofa cushions there were crumbs.....the only nice thing I can say is that the place smelt nice.....I would NEVER recommend Merry Maids to anyone. The manager did offer someone to come back but they did such a bad job I did not want them back. I cleaned the whole house myself. And was out $312. Dollars read more

At first I was hesitant to use a chain having always used an independent person, but a based on a great recommendation I gave it a shot. How happy I was to lead that this is a family owned chain with the most wonderful, pleasant, and nice team! They do a wonderful job and keep my place sparkling! I'm generally tidy, but really enjoy having help with the stuff the needs a deeper clean every week or two. I really trust this family run business in my home, around my pet, and to take the utmost care for my things. I really trust and appreciate my team. If they get this, THANK YOU! read more

When I come home to my beautiful home smelling so clean and everything sparkles, I smile, breathe and thank goodness for Merry Maids. Their attention to detail is wonderful. Any comments I make are taken care of too read more

I love coming home to a nice clean apartment! Merry Maids does a great job of making things spic and span. As well, they make an effort to get feedback and work to give the best service. read more

Asked for a Spring Cleaning.....did a superficial cleaning...I spent half an hour on a walk through pointing out where they where they missed certain spots on counters, windows, blinds & dining room lighting fixture. After they left, there was still insects in the lighting fixture. I was told they dusted pictures frames, they were still dusty. Some switch plates were clean, most weren't. Laminate flooring was dusted not wet mopped. Kitchen was well cleaned. They did not clean one bathroom shower stall. read more