Do not use this company as they r scamsters , I called the manager for a deep clean to my house in Oakville, she agreed but wanted my credit card first, I gave it & was told the clean would not take more than 1 - 2 hrs max for deep clean of whole house, however they sent 2 teenage bimbos who did a lousy job not 3 levels but only ground & basement not the upper level but said they would do that if I paid more. Moreover they charged me for 3 hrs wen the max should have not been more than 2 hrs. Pls avoid this company at all costs & go thru the agreement w fine tooth comb to avoid getting scammed read more

I used this Merry Maid branch services a couple of years ago and was so impressed with their service. The staff arrived at the house with their tools. They were very professional. They asked what I wanted them to do, and they sure did it well. During this first service I wanted an overall clean of the house, but didn't require them to go into closets or drawers. My house smelled so good and so clean after they were done. Some months later I needed their services again as I was hosting an event, however, they were fully booked as I had called too late. I scrambled and found a "better deal" (read: cheaper). If I could only remember that cleaning service's name, I would write a scathing review. Anyway, the "better deal" result was terrible. Dust bunnies left everywhere, my stuff rearranged even when I told them not to. So I decided after that if I can't use Merry Maid, I won't use another cleaning service again. I might as well keep my money and do the sub-par cleaning myself. I have put my house up for sale recently. I called Merry Maid well in advance to book an appointment after the staging was complete. The staging was taking longer than expected, so I had to keep cancelling and rebooking. Merry Maid was kind enough to accommodate this hassle and they were able to fit me in right away once I told them I was ready. I emailed them on a Sunday, and they got back to me immediately on Monday to inform me that their staff is ready to come in on the Tuesday. I couldn't be around during the cleaning, so I had sent them an extensive list of to-dos. The managers I worked with made sure that the cleaning staff had this on hand. The manager I worked with even came to my house to make sure the staff followed my list. I love it! Since I wasn't around, my mother in law and realtor came by to check on the house, and they were equally impressed. I was so happy when I arrived home. They certainly met my expectations. I checked all the items and I had asked them to do (and not touch). Everything was in order as we had left it. Everything I asked to be clean was cleaned very well. It's too bad I'm moving out of Mississauga. I will certainly miss their top-notch service. I hope I find another cleaning service like them. read more

I love that the house smells of cinnamon when I come home. I love that the ladies are flexible with my little baby, cleaning the house in a way that doesn't disturb her daily routine. The ladies are always professional, very kind, and always finishing the house in a matter of hours instead of the entire day! They are very responsive at all hours of the day via email and have found that when I request a "skip this week" cleaning they have no problems;with that request at all. When a cleaning is not up to my expectations, a simple email is all that is required and they send back the team to make sure you're satisfied. I've been with Merry Maids now for almost 3 years (I think!) so clearly, I highly recommend Merry Maids! read more

Okay, I'm a guy, I live by myself and work anywhere between 45-60 hours a week, add on 2 hours of commute time and sleeping time, that means I barely have any time to clean my condo. I try to do it once a week, but sometimes it ends up being once every 2-3 weeks and can result in some massive chaos. That massive chaos finally made me give in and call a cleaning service. The first one that popped up and I knew of was Merry Maids. They charge $45/hour/cleaner. They said they would arrive between 12 and 1 and arrived exactly at 1. Good and on-time. Definite plus. So here's a summary of the pros and cons: Pros: -On time, friendly -Did a bang up job on the bathroom. Was very impressed. -Finally got the baseboards clean (I struggle with those) -Even cleaned the inside of my microwave though I thought they were only cleaning the outside. -They said "your condo isn't that bad. We've seen 10X worse". Wohoo! I'm not a total slob!!! *pats himself on the back* -Overall, very good job Cons: -There were two people, so it came to $90/hour. Kind of pricey imo, but I've never used a cleaning service. Verdict: If you need to have a spic and span place for guests and are willing to shell out the dough, then go for it. Wouldn't do it weekly, but maybe monthly. read more

I am a man that lives alone, so having to clean the house on my own would be a nightmare. I love the convenience of not doing anything (except paying :)) and getting my home cleaned professionally. Major positives: extremely convenient and overall great service. Love the feeling of coming home to a nicely cleaned house. I also enjoy the fact that they change the bedsheets with fresh ones - I hate doing it myself so this is another weight off my shoulders. I like the fact that they report anything damaged and have been able to discuss it with the managers and have it reimbursed within reason. This keeps my mind at ease especially having strangers in my house. The fact that the workers are fully bonded and insured is a big plus. Some recommendations: Because of the speed required to go through a home cleaning, a lot of my personal items are not placed back in the same spot after being moved. It takes me 15-20 minutes when I get home to get my stuff back where it should be (I need my things in order). While I understand that doing this will take time away from a more thorough cleaning, I do prefer that my personal items will be approximately in the same spot (give or take - I don't have OCD). Occasionally some spots remain untouched, again because of the speed, but that is more rare and hasn't really bothered me too much. Recommendation: Generally I have been very open to recommending merry maids. The main pushback I get from my friends/family is that they are still set on the old school private lady that comes in and cleans the house. Their argument is that they are cheaper (cash pay) and they take their time to go really thoroughly through the entire house. Individual private ladies have their own drawbacks, including slow service (most of them take much much longer, effectively bugging you with their presence), are not bonded and insured, and have generally not cared much if they broke anything ("was already broken"). I recommend Merry Maids to anyone because I am very pleased with the service. read more

I have been honoured to have Merry Maids service for many years now. They do a great job, always friendly, and like clockwork - they always arrive on time - and manage to work around our four legged children, despite their best efforts to remain underfoot. Highly recommend their service. read more

We have been reluctant regular customers for over one year, reluctant because we have not been satisfied with a number of things but still wanted to use a big outfit for the "bonded" and "insured" service. Finally today we have decided to part ways and look for another service, for the following reasons: Cleaning Quality has not met expectation: - glaringly obvious cobwebs and streaks on the cupboard doors would not be cleaned, even when the kitchen was allegedly the "special attention room" for those weeks. When I gave a 6/10 feedback once, the quality picked up slightly for a few weeks, but has since weaned again. I don't have very high expectations, since we are young parents that are just happy for any help. - things would be left out of place, assuming to show that they have "cleaned" those things. No one gets a cleaning service to have to then straighten art work on the wall, put bathmats away from the door so that bathroom doors can close. Carelessness/Clumsiness broke things: - one poor orchid plant first has its budding branch broken off, then tipped over twice breaking its pot, while a lady vacuumed. One would think if the particular method of vacuuming resulted in the first two accidents, she would have changed her method around that area. Nope. - The final straw was today, when three decorative wall plates were broken in one shot. These plates were from a trip to Costa Rica 10 years ago, and had sentimental value. They have survived moves, renovations, young kids, parties, but could not survive the carelessness of Merry Maids. Lesson learned here is that we should not have been too "Canadian" about our response when our orchid was damaged the first two times, as it was a sign of consistent problems not just a freak accident. read more

I appreciate that environmentally friendly products are used and my home always smells so fresh after Merry Maids has been here. They ladies are friendly and are attentive to detail. Its so nice to come home after working a hard day, to a clean house that smells so fres read more