Merry Maids in Flagstaff has cleaned my my home for over a year. We were set up on a monthly schedule for the months of April through November. Recently, their quality of service, lack of leadership, and level of acceptable customer service have been disappointing. Last month the beds were left unmade, and today I incurred a $195 plumbing bill for a serious problem they reported but didn't exist. I immediately talked with the owner to find out the problem, and she refused to investigate or apologize for the error. I have terminated our business relationship. read more

I had the Merry Maids come to my home for the first time right before a big event I was planning. Cindy and Jamie did an outstanding job! I was so impressed by the hard work, quality and attention to detail. I know it was a big job which was really worth the amount paid. I can highly recommend this service to others! read more

Set up an appointment for a service three weeks in advance only to receive a call a day prior to tell me they didn't have the time or staff to clean our house. No alternate appointment or service offered. Sooooo disappointing read more

I hired Merry Maids to come clean a townhome that my husband and I rent out. The townhouse was vacant to prepare for our incoming tenants. I met Elena from Merry Maids to get a quote on how much it would be to clean the kitchen/oven/counters/fridge, 2 full baths and 1 half bath. The quote came in very reasonable for approximately 2 hours of work. I scheduled to have them come the following day at 11 am. I never heard from them. Luckily I happened to be close to the office so I walked in to check to see when the cleaning people would arrive. I was not even in their schedule system! They said they had an opening so they would send someone over right away. I also paid for the cleaning before it happened. My husband had to meet the 3 women who arrived to clean to let them into our townhome. The women had no idea what they were to clean, and they also kept asking my husband to pay them. We tipped each women $10 for the service. I went to check the townhouse that night to see how it looked. The oven had not been cleaned, not even the outside glass. The bathrooms were still very dusty. I later heard from my tenants that the floors were sticky when barefooted. I also felt that it was strange that I never got a follow up call from Merry Maids to confirm the cleaning. Overall, I was not impressed and I will not be using them again anytime soon. read more

I have used Merry Maids multiple times in the past. They were excellent at scheduling last minute cleanings for me. However, each time something seemed to be to be left undone. For example, they were paid extra to clean the oven and then forgot. They cleaned underneath the bed and put All the dusty things they collect right on top of the bedspread. But for the most part, if you need someone in a hurry, you might go ahead and give them a try. read more

We have a small vacation home in Flagstaff that we normally clean and maintain on our own. We had some work done on the property recently that left a lot of dust inside the home. In fact, I was not expecting the amount of dust that we encountered when we arrived there about a week ago. My kids were both fighting bronchitis when we arrived and I knew that the dust was bothering them. My schedule would not permit me to get the place cleaned as quickly as needed to make my kids feel better. Enter Merry Maids. I called them at 8:30 am. By 9:15, Elena arrived to give me an estimate. I agreed to the price she quoted. At 12:30, two Merry Maids were at the house and cleaned it stem to stern. The quality of the cleaning was great. They even did a bit of extra dusting on the cabinets (not something that is typically included with a basic cleaning) simply because I asked them to please do it. They were professional. The only drawback was the cost. It was on the pricey side, but they explained that for a "first time" cleaning, the cost is generally more. They explained that if I used them for weekly or bi-weekly cleaning, the cost would be lower. Because I normally clean the place myself, I don't know that I'll call Merry Maids again, but if the need arises, I'd call them in a heartbeat. read more

Jackie and Kathy did an awesome job. I will definitely request them next time. They were very thorough. I am a perfectionist when it comes to housecleaning so that says a lot. read more

I love Merry Maids, I have had them for years and they are great. They are so friendly and do a great job on all the right things. I love the ladies they are always in a great mood and happy to be there. The house is always fresh and clean after they leave. read more

Our condo was not thoroughly deep cleaned by the last resident prior to moving in, so we hired Merry Maids to really get the place in to top condition. Our house is not big at all and we only needed a few simple tasks, such as cleaning the shower, oven, stove, stairs, vacuuming and mopping. While local options gave me a lower price, I chose Merry Maids because I figured they would be more reliable than someone working independently. When I first called to schedule a consultation, they girl on the phone was not very friendly. A woman a came out to my house a few days later to give us a consultation. I gave her a comprehensive list of what we wanted and she said it would be no problem. We even coordinated so the cleaners would arrive while my husband was there so he could calm the dog. I was not home for the actual cleaning, but when I came home I was not incredibly pleased. While it was "clean" it wasn't what I hoped for considering I paid $160. The oven and stairs were cleaned beautifully, but I did not feel the shower was cleaned well as someone had tracked mud in and failed to clean it up. My husband and I both think they did not actually mop either. The shower track was not touched and the shelves had not been dusted. I proceeded to clean what they had missed myself. The next day we called to complain and they offered to come back out, which was pointless since I had done it myself. Since we paid with a check, they were only able to give us $20 toward our next cleaning. In summary, it was an average house cleaning. It was not worth $160 at all. read more

Merry Maids cleaned our home before we moved in. The floors were sticky when we moved in and it seemed questionable if things were actually cleaned very thoroughly, if at all. They had to come back to clean the oven as it was in the sales contract to be cleaned prior to close of escrow. This was not done (not sure it that was because the seller didn't request for it to be done or Merry Maids didn't do it); anyhow they had to come back to clean the oven and redo the floors. They were supposed to show up at 11:30 and never did. My realtor had to get with them to get them back to the house. They came later that afternoon - luckily my husband works in the area and was able to be at the house to let them in - them floors were redone and the oven is clean. Not impressed with their quality of cleaning nor the lack of timeliness in arriving as scheduled. read more

They have been cleaning our home in the village for 9 years and have done a very professional and solid job. The girls are serious about their work and they don't cut corners. I highly recommend them. read more

We started using Merry Maids about 7 months ago. We have a 3 Bed/2bath single story home that is just over 1600 sqft. so it's not huge by any means. We had a consultation and set up our first cleaning without any issues. The first time the house was cleaned it took about 2 hours and looked amazing when the gals were done. These two ladies at the first cleaning were Vonnie and Ronnie (no longer work for Merry Maids) and they were the best we ever had. I tried to request them again, and they were no longer available. After that initial cleaning several weird things began to happen, but not consistently enough to cancel services right away. For example, the second cleaning is not a deep clean and therefore doesn't cost as much. However, we were charged the same $220 for the second cleaning. We had to work that out and then were given a credit on our next one. The third cleaning is when we noticed things being broken. We would come home and find broken pieces of pottery left on the counter with no note or even a sorry. The toilet seat is stained pink from one of their sponges and our vanity mirrors in the master bathroom have magnetic closures that are now broken because someone pushed really hard when cleaning them. Again, no note, no nothing. I know things break when cleaning and these weren't super expensive things, but no communication at all?!? They could have at least apologized. We continued to tip $10/person and have services once a month, but I requested to have the same team each time. My hope was that having a team that knew our house and had done a pretty good job in the past would fix some of these issues. I was wrong. After discussing these issues with the main office in Flagstaff, we were yet again sent an entirely different team. That time their vacuum broke so they said they had to use ours (totally understandable) but then they didn't empty it or put the cord back on and the vacuum was just put back in the closet full of dirt. I was frustrated, but happy enough with the cleaning that time so I felt it was an improvement. Two days ago, we had a our last services with Merry Maids. We came home and found our engagement photo frame broken behind our headboard with the photo placed back on headboard (without frame, like we wouldn't notice?), the master bathroom sink was not cleaned, and our guest bath had not been rinsed after cleaning leaving it covered in ajax or comet powder. I called the next day to let the office know. They had zero feedback. They said they were "sorry to hear that" when I said we were cancelling. It was a fast communication so I guess that's one good thing. My bottom line, if you can get the same team each time that knows your house and does a good job, then great. But I think we were EXTREMELY patient with all the issues and still never had great service except for the first time. read more