Horrible Horrible cleaning!! The dusting was hardly done. I wanted deep cleaning and my baseboards were not cleaned. They did good while I was watching, and when I wasn't that's when they got really slack. Beware do not hire!!! read more

I'm not sure why it says Farmville, NC. I'm in Clayton and the review is for the Clayton Merry Maids. I was giving 2 stars only because the owner came out to show the lady how to mop a floor. I changed to 1 star because I just saw my credit card payment and I was charged for the extra time they had to take to re-mop the floor when I was specifically told I would not have to pay for this. They began at 10:45 and stopped at 12 pm. My house is kept clean for the most part so when cleaners come over, they think it looks clean enough so they typically let lots of things go. When I pay $98 an hour, I don't expect to see dust or dirt on the floors. My house got a "hotel room" cleaning in my opinion. I went behind them to disinfect with my Norwex cloths because I didn't see a lot of cleaning towels so I feel like my sink and counter could have been cleaned with the same cloth used in the bathroom. To be more specific, I have included a list so that you can decide if I am being unreasonable. 1. No throw rugs were moved to vacuum or mop in living room. They didn't move the bar stools in order to clean the kitchen floor. Bathroom rugs were not vacuumed. Area rugs were not raised up on the edges to get to the dirt. Area rugs were not vacuumed. 2. The edges of the floors were still dirty. I don't know how they "cleaned" the floor before mopping, but it was not clean next to the wall. I requested my steam mop be used to disinfect and they tried to use it, but when done, the floors were smeared and dull. When they left I noticed the pads were barely wet so I'm guessing she had the steamer on dust instead of mop or scrub. They had to go back over the floor with their Smops, after I moved the bar stools and small items from the floor. I went over the floors again with the steamer after they left. Why not, I had to mop the bathrooms and laundry room anyway! 3. The bathroom floors and laundry room floors were not mopped at all. 4. The shower floor and walls were not cleaned in either bathroom. Only the glass was cleaned in the shower and the tubs were dusted but not cleaned. Upon arrival, I was asked if it was ok to use Clorox in the bathroom. I said yes, but no Clorox or any cleaner that I can tell was used. Water and a rag are not my idea of a clean tub. The sinks were wiped to get the dust out, but not "cleaned". 5. The stairs were not vacuumed. 6. The stainless appliances were streaked and the refrigerator handles were not cleaned at all. There were also crumbs left behind the kitchen sink. 7. The bowls in the commodes were clean before they arrived but the dust on the outside of the commode remained when they left. 8. Communication was non existent. One managed to ask me a couple of questions upon arrival but when I answered, I got the deer in headlight look and a head shake. I will not be using them a second time and I feel slighted that I paid for this service since I had to go behind them and clean myself. read more