merrill edge sucks. you want to get on website? maybe, maybe not. depends if their tech is working today. you call to complain? eh...no. no one answers. you email? well, good luck finding an email.... oh -- you manage to communicate with this pos financial titan? well, they call you back. "call us right away!" they say. "here's my extension!" they say. you call -- no way. they put you on hold for ten years. they don't offer to call you back when someone is available. they make you wait...and wait....and wait...and wait..... oh, but they do thank you for your patience....over and over and over again.... stay away from these bs artists. they count their pensions, and watch the clock til lunch. half incompetent, half don't give a damn. what a freaking thing to even call themselves "merrill," or "Bank of America." America should make them change their name to "i sit around all day jerking off, laughing at the schmucks who think this is a serious attempt at excellence." we are the suckers. move your account. read more

The customer support and it's attitude to the customers it the worst. Part of my stocks was blocked due to OFAC restrictions, Merrill just moved the assets to an escrow account without direct notification to me as a customer; when asked 7 times now for a written confirmation that these stocks are still mine, and just blocked, refused to provide any written statement confirming my ownership of the blocked asset. I have the same stock blocked in TD Ameritrade and JP Morgan accounts, by they, in contrast, provide all the statements with a proof of the ownership for the blocked stocks, willing to support me as a customer. Quality of service at Merrill is subpar, which is quite familiar to anyone who called Merrill Edge support service and had to spend 2+ hours each time waiting for an available representative. Even when came to a personal appointment with a Merrill rep at the Bank of America office, these folks dI'd the same - call support and wait for 30+ minutes. I see them as the worst brokerage firm in the market. Will run away as soon as I manage to transfer my stocks out. read more

Signed up for merril edge and I was super excited. The first thing I noticed was that after I deposited 350 dollars into my account it showed that I had 700 balance available to me. Seems great I understand the concept of leverage and assumed that I would be charged 8% annual basis for the leverage... But in reality this was an intentional trap. After I used my balance to purchase 2 Tesla stocks I was immediately asked for more money. This was in turn followed by demands and eventually an SEC violation known as free riding. What happened next was not terribly surprising. They forcibly sold the stock after I didn't put more money in then deducted from my account the difference as the stock had gone down. What happened next was truely shocking. I was showing a negative 600 balance. Despite the fact that the price difference between my purchase price and the sale price was only nearly 60 dollars. The debt somehow ballooned into 600? My next action was to close the account which is still in the process. Magically somehow they are now showing that my balance is + usd $ 290 my inital deposit was 350 and the stock that I had purchased on my own has gone up into nearly + $40. Meaning they fucking jacked $90 bucks when in reality if everything had been honest and as legitimate as they appeared to be I would be up $80. This is despite the fact that my broker assured me that my account would be limited as much as possible to avoid this sort of accident. I was never offered ANY free trades. Even after I walked in and asked politely for free trades and was told I would soon get some. Motherfucker thought he taking me for a ride by asking if I could give him more money and I appeared positive to the idea. I never received notification of that happening. I would describe my experience with Merrill edge as bad infrastructure engineering at best and fraudulent deception at worst. My only hope now is that SEC law requires them to not sell my stock and reap another portion of the assets as it transfers to E trade. Moral of the story is the banks are shit heads that will scheme to take your money through any trap they can build and try to make you think it's somehow your fault. I literally would have been better off not trusting these vile snakes and keeping my money under my mattress to slowly depreciate in value through inflation. Matter of fact fuck the USD fuck the banks go bitcoin or precious metals to store your wealth. These clowns think they own you... And they do as long as we use their systems of oppression. read more

Beware - Merrrill Edge Charges Exit Fee After having my account at Merrill Edge for eleven years, I moved it to another brokerage. They charged me an exit fee of $49.95. This is unusual at a brokerage. Be aware of the fee before you open an account. They will charge you to close it. read more

So much things are wrong, where to start? The website is so secretive that I have to google to find where to log in. I requested my user name and got it from my email, when I tried to log in it doesn't recognize. I tried calling over the phone and waited forever. read more

If any of you have business with Bank of America or Merrill Edge, good luck. They suck badly!! My sisters and I are trying to liquidate an estate account with them. We complete and send in the paperwork they want and it's never enough. Each time we've done what they wanted, they request something different or want more signatures. And, each contact we have with them results in conflicting information. Just saying, good luck if you ever try to close one of your own or an estate account with Merrill Edge. read more

Yap... Merrilledge is SUCKS!!! I had my whole day conversation with them today. I just opened an account last week and i was told that i only have to wait 1 day and i can transfer my money to my savings account. And they even told me a date which is today Dec 22 and i will have my money. But, when i called and asked for transfer.... its a different story already.. that i have to wait another week. And they said its a Policy, so i told them that it was said to me very clearly the date that i have the mobey. But not a single penny that they transfer they said they can't do anything.... and i have to wait another week. I begged because it was their fault but they are DEAF to whatever mistake they did.... read more

I have had a online Bank of America banking and a Merill Edge, account sine 2011- as a personal account! . WHEN i made a few trades back in 2011, these were problematic, no execution! Option trading was absurd! Supervisors would contact me then for fixing problems! So now in December 14th -2016, at BofA Rosemead, I stopped with the Merrill Edge Rep, Peggy Pong, and together we filled out all applications, options agreements, IRS EIN document, Trust agreements, everything! Understand the 3 Bank accouts I have at BofA are in my 1996 and 2015 trusts also! So having a current existing Merrill edge account for years, I wanted a TRUST account, and close the Personal account! ALL matrial faxed to Merill Edge, per Peggy Pong! 3 weeks later still no opened account! Multiple calls inquiring about why 3 weeks to open a simple account when this is a offshoot of my 3 BofA bank accounts, as these are TRUST with EIN numbers! Imagine for years I have been a VIP to Preferred Platinum Customer to boot at BofA. ! FInally 3 calls today, and I get this call back they actually closed as I demanded my old account, and linked the new account! So for all this crap, I am entitled to 30 free trades a month! The OPTIONS pricing for trades is overpriced as compared to TRADE KING, or Option House, and I have trade accounts at Optionsxpress and Option House as well as Ameritrade and now Tradier! WHEN trading execution is everything! THE experience of opening the above account, the people I spoke with, the Commissions charged for Options, all in all I will stay with Ameritrade and Options Express! Tradier is another thought and just opened an account with TRADIER, this linked to a Platform I use also! Yesterday I transfeered $1.00 into Merrill Edge, today I transfered the $1.00 back to my checking account! ALSO with the help of a Merrill Edge Inv. Spec 1, I closed the account today! So 3 weeks of hell for what? There is no such thing as a free meal! SAME goes for trading! BEWARE read more

Too much hidden fees - website says no annual fees for retirement account but they charge $50. website says $50 for closing account but they charge $75. read more

Worst Brokerage service, Technology compare to their competitor is old and most of the application do not support, when we ask why not? received an answer we are working on it, for example I have money in money market account and I want to use it to trade online, It wont let me trade, I have to call to put the trade, when I call there system tell me wait 30 MINS. in 30 minutes world can go upside down... I will move my Accounts to SCHWAB or Fidelity read more

2015 or so---This morning the market was active and down 1,000 points at one point. I wanted to make some trades. I had no problem with making online trades using Schwab, but the Merrill Edge web site was completely stalled and not usable at all. 2018 Update--In the recent volatility, the site worked for me while schwab and fidelity did not. read more

They are totally incompetent! Do not trust your money with them. They give bad advice and when you call them out on it they say the representative I spoke to misinformed me and there is nothing they can do about it, sorry. I wasted hours on the phone with them with no resolution and now I have to amend 2 tax returns! Taking my money and never dealing with these bozos again! read more

They suck plain and simple. I was appointed POA because my mom is ill. I needed funds to pay for her health care. They keep asking for more and more documents. Each time I send a fax in its something else. They will put you through the ringer and make you jump through so many hoops you will lose count. It's been a month and I still don't have the money I requested. Buyer Beware. I am also concerned that their actions may not be on the up and up. I've spent so much time faxing and phone calls had it not been for the fact that I'm self employed I would surely be fired from not being able to conduct my business. As a matter of fact because I'm on the phone or faxing when a customer walks in they have actually been instrumental in my business losing money. Take your investments/money elsewhere Stay clear of this institution! They will only cause you unwanted grief. read more

Started the process of settling my Mother's estate 8/30/17. Almost 5 1/2 months later still struggling. Liquidating a single account should have been very straightforward. The level of incompetence is staggering. Paperwork which was sent registered mail or UPS overnight "must have gotten lost in the mailroom". Dozens of phone calls where I am assured that the check is forthcoming. I feel like this nightmare will never end. read more

If I could I would give this institution ZERO stars. They took my money with no qualms, but when it comes to taking money out, they simply won't make it easy to do. Their online transfer says you exceed the limit and call a toll free number. The limit is not stated, and even the person I spoke to had no idea what the limit is. Secondly, after asking me a whole bunch of questions to verify my identity he could not even execute the transfer. Then he wanted me to write to them requesting the transfer and attach a photo ID too. I am so fed up with them, that I am going to sell out all investments and close my account with this supercilious attitude they show to customers. Keep your money in some other institution. Do not trust Merrill Edge and its owner "Bank of America". You will be a lot happier. read more

If you want a modern on-line brokerage stay away from Merrill Edge. The web platform is OK and you can certainly execute trades. But it is their mentality that really renders the experience to truly poor. If you submit a trade, ME can at their discretion reply with "Rejected!" That's it, no reason for the rejection. Within the bowels of Merrill Edge are people that review the trades and using a secret algorithm, accept or reject the trade. Trying to find the reason requires customer service who then must call down to the bowels. Merrill Edge has a paternalistic view of trading and if they don't like what they see, they send out "Rejected!" There is no sense in debating any "Rejected" trade with customer service for they are no more than pro wrestling referees - they cannot overrule the grand poobahs of Merrill Edge. There are so many good on-line brokerages out there: stay away from Merrill Edge. read more

Never use this investment firm. I lost thousands because of them - and they blamed me! They could not even get a change of address correct. Phone calls not returned, zero follow up, etc. Do NOT use this firm if you want to keep your money. read more

Caveat emptor!! Heed the prior review and this one! I have been trying to help my 90 year old father transfer his funds to his checking account for 6 weeks. Instead of providing a comprehensive packet of forms to sign all at once, we have had to fill out one form after another individually, each time being told, "We need another document". Two authorization forms for a wire transfer have gotten "lost" 3 times. The company's systemic lack of organization is ASTONISHING. God help you if you are elderly and without anyone to help you navigate their convoluted phone prompts and inconsistent rep directions! Truly, the NJ Attorney General and the BBB needs to be notified about Merrill's extremely poor customer service. read more

I have held an account with Merrill Lynch for several decades. However, since moving to Merrill Edge online banking, we have had difficulty getting funds for a cancelled check returned to our account, even after communicating with numerous advisors via email and phone! Each time we have been told that the funds would be returned in 1-2 days, but after 6 weeks we still have no access to our money (a significant amount, in the tens of thousands)! I am concerned that their actions may be unethical. Will update as things progress. read more

Amen to 3 previous reviewers. I have been working 6 months w/ Edge on a trust account to get the deceased trustee changed to the new trustee and an old address corrected. Filled out all forms requested and spent countless hours on the phone but deceased trustee's name and old address still reign supreme on statements. Unbelievably bad service. Reps are cordial but Merrill Edge's systems must be crap. Avoid at all costs. read more