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    Merrell Automotive

    4.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Merrell Automotive

    Auto maintenance

    Oil changes

    Auto repairs

    1 More Service

    Routine automotive maintenance

    Merrell Automotive Photos

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    5 years ago

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    Express Oil Change & Tire Engineers

    Express Oil Change & Tire Engineers

    (7 reviews)

    The staff I encountered were very friendly and professional, which is why I'm giving two stars…read moreinstead of one. Unfortunately, the rating reflects my overall service experience. I had one procedure done and was quoted three different prices. After discussing this with the manager, we scheduled another service based on his guarantee that he would make things right. The service was supposed to take 4-5 hours, but my vehicle ended up being in the shop for almost two full days. Parts had to be ordered, yet I was never called when they arrived, even though I specifically requested updates. When I dropped my vehicle off at 8:30 AM for the second service, I again asked for a midday call so I could plan around pickup. No one called. I finally called at 3:00 PM and was told the wrong parts had been ordered and nothing had been done to my vehicle, leaving me without it for yet another day. I live quite a distance from the shop and requested updates multiple times, confirmed my number, and spoke directly with the manager, but I never received a single call. For simple oil changes they may be efficient, but for anything beyond that, don't expect communication and plan on being without your vehicle for at least a couple of days.

    This has been my usual oil change location since I moved to Defuniak about 3 years ago. I've always…read morehad great customer service, a super smooth experience, just no issues all around. In October 2024, I went to a different oil change place (Take 5) in Niceville, as it was close to my work. They threw a fit about putting my skid plate back on, saying it would "take a really long time". I asked that they still put it back on and I was willing to wait. Fast forward to this evening, February 5, 2025, I went here to Express for an oil change. Everything was fine, Anntwon was friendly and a great help. Once they were done, the tech doing the oil change, Travis, came to let me know that 17 of the 26 clips holding on my skid plate were missing. I knew exactly what had happened, Take 5 took it upon themselves to put on the bare minimum and chuck the rest. Travis was kind enough to tell me exactly what to get from the auto parts store and told me to bring my vehicle back and they would put them back on for me. I SINCERELY appreciate his willingness to help clean up someone else's mess and to make sure I knew exactly what to ask for at the auto parts store. I will most DEFINITELY continue to come here and only here for my future services. The staff here are polite, professional, and most importantly I trust them. Shout out to Anntwon and Travis for taking care of my vehicle and me this evening. You guys are very much appreciated!

    American LubeFast

    American LubeFast

    (7 reviews)

    I brought my 2016 dodge charger to them for an oil change and trans flush and after two days my…read moremotor stopped running (I thought due to age and wear of the vehicle pre service........3500$ in fuel line fuel pump and cam repairs later. I didn't grow suspicious until I took my gf car there for an oil change (because we both travel 90+ miles a day for work our cars are our life lines to our livelihood) And exactly 2 days later her 2018 Malibu started the same problems (shaking rough idle and a powerful odor of gasoline) So here we are I never had any motor problems for 2 years driving from Shelton corner to fort Walton and her never having any motor issues since she paid cash off the lot for her baby in 2018 So ask urself we had these vehicles for quite some time and never had any issues ( specially fuel issues ) and two days later the whole file system is shot and needs total repair So I called the General Manager and not only did he argue with me about the probability of it not being his responsibility I asked why he has uneducated techs offering and pushing motor flushes on high mileage vehicles for and extra 100$ and causing motor problems for their customers his exact response "Motor flushes doesn't cause motor issues for high mileage vehicles So here we are : Dodge charger -3500$ repairs 1.5 months out of commission Had to move into a motel for a month to be closer to work away from family Chevy Malibu- 600$ inspection by Panama City Chevy dealership 6500$ repair invoice 3 months without a vehicle Loss of job And this was 2 weeks before Christmas How did my and her fuel system need complete replacement when all we had was a oil change? What did they do to my fuel system no where near the area of work being done and we had everything from cab filter, engine filter, wiper blades, oil change and help sending friends and family their way Malicious Shady and unprofessional service tech -I wish I would have never pulled into their establishment-

    I love this place. Raymond changed my battery that I brought in for free. They're always nice and…read moreinformative. I feel safe coming here knowing my car is good hands.

    Merrell Automotive - tires - Updated May 2026

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