The lady Deb that waited on me was fabulous. I give her a 10! Very personable, no high pressure but very knowledgeable of the products. I wanted numerous items from the store and she realized she was out of two of the items. The owner of this store also owns the Conyers and McDonough stores. She said no problem I will call Conyers I know they have this. When she called she evidently was told NO she could not go get it to give it to me the next day. I was PAYING for it before I got it, which she kept telling the person on the phone. She kept saying "it is SOLD, she is standing here ready to pay for it, still NO. She also talked to a second person. When she got off the phone i thought she was going to cry. I felt so sorry for her so was SO about customer service. Well we have a business in Conyers and live in Covington and have purchased from both stores but it won't happen again. Not from Merle Norman! We also have a home in S Ga where I have purchased from Merle Norman in Brunswick. I called there and she is shipping the item I wanted plus a couple other items that I decided to get. You see when I would have gone back to pick up the item she was willing to bring to Covington for me, which they said no, I would have purchased additional items. Not now nope not ever! I hate it for Deb,the sales girl, because she was awesome but the store owners are TERRIBLE business people. Deb deserves better owners to work for, someone that supports her. I recommend calling the Brunswick store they ship and will sell you want you want! read more