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Merit Insurance Group

5.0 (1 review)
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Services - Merit Insurance Group

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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6 months ago

Kim from Miami was great , professional, easy , patient and no hidden fees, nothing but the facts. Great experience! I recommend her!

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Gina M.

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Christine Holmes

Christine Holmes

(5 reviews)

Christine has been a life saver! My previous agent messed up my daughters car insurance to were she…read morewas going to pay double until she reached the age of 25. Christine was able to do undo damage which took her days to fix. If She had not corrected the problem, this issue would have carried over to any insurance company. Thank you Christine!

After 31-years as a customer of Allstate Insurance, it is time to say goodbye. The customer…read moreservice that I received from my agent, Christine Holmes, as well as Allstate's Corporate Office was far less than satisfactory with my most recent claim. I was in a roll-over accident in my vehicle where I was happy to be alive and Allstate made a terrible situation worse! After 3 months of communicating with the claims person assigned to our claim, the corporate office, our agents office (who said it was out of their hands and they were only responsible for billing and insuring my payments were on time) and about 3 other departments, we were still not able to get a single person to help us throughout the entire claims process. As a result, we felt as if we were on our own to figure out everything. It took 4 months to settle the claim! In the meantime, Christine Holmes office invoiced me for the replacement vehicle even though we had not settled on the claim. There was no rush on their part due to there not being any expense to them, I didn't have rental insurance. Therefore my three cars, two homes and umbrella policy have found a new home! Christine Holmes' office is one of the worse insurance agencies I have ever dealt with. Be warned: if you are considering them for coverage look elsewhere. If you are thinking about Allstate Insurance and Christine Holmes specifically, I would recommend that you look elsewhere; when you need the company and agent most they will not be there to help you. You are not in the "Good Hands" that they promise!

Merit Insurance Group - homeinsurance - Updated May 2026

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