TDLR: great location, terrible wifi, average rooms, included breakfast, helpful staff…read more Great location. Nearby all the shops and cafes of old Granada. All the tourist buses and plazas are within short walking distance. Friday night was a bit loud with people singing while watching futbol at a nearby bar. Terrible wifi. I wasn't able to load any websites, maps, or emails. Literally nothing. Average rooms. The toilet did not flush on low flow mode and the safe was unusable. Our room was otherwise clean. We also only had 2 plugs in a 3 bed room. Breakfast was included. It was your usual continental breakfast of bread, assorted croissants, jamon, cheese, cereals, nescafe coffee, orange juice, fruit, yogurt. Staff spoke Spanish, English, French, and Italian. There was a Rick Steeves tour group staying in the hotel at the same time us.

The Hotel was very quiet and conveniently located to all of the sights in Granada. We enjoyed our…read morebreakfast every morning in a lovely dining area with delicious croissants. My favorite part was the Hotel lobby filled with plants and light.

Please don't underestimate the 1 star reviews on here as we did. Save your money and book…read moreelsewhere. The front desk staff and management lacks a touch of customer service that is essential for a pleasant stay. They refuse to help or transfer your call to someone who is willing to help. I am a travel agent who booked a Level Premium Suite with terrace for our valued client's honeymoon. Upon check in the clients were only given a premium room since that is what their system showed and even though they were presented with voucher proof of the type of room we had our clients booked for, they refused to look at it or be willing to provide an immediate solution. Us as an agency would have been willing to pay the necessary difference in cost (even thought a suite price was already paid for when we made the reservation) to fix this situation for our client's immediately. But Jemma at front desk refused to help and simply kept repeating to me that all she can do is provide us with an email address for us to send our issue to and would most likely not have a response until the next day. When i asked to speak to her manager Angelo, she refused saying that he didn't assist these kind of issues. If he isn't willing to fix issues with his guest's stay, then what is he there for? Very disappointing that there was no willingness to cooperate to make our client's happy and give them the room type they paid for. They now have to stay the night in the incorrect room as we sort this issue out by email. We send clients to this property almost every week and given the way this issue was handled we will now look for an alternative property in Granada when our clients travel here. We never had issues with the other bookings but we need to rely on places that are willing to provide our clients with immediate and proactive solutions to the problems that could arise and this is not a place we can trust on.

This is a tough one to assign a score because I don't know what Melia's min standards for customer…read moreattention, room condition and front desk support are/ or should be in Spain or Europe. If these markets aren't an important revenue segment to the corporation, or concern for impact on the brand as a whole, or not a blip on the CCxOs radar, then Maybe I get it. I've been delighted in my stays at hotels bearing the Melia name in the Americas and was partly why it was chosen. Melia Granada couldn't, in my opinion., have a better location In the part of city that caters to the ultra Luxury brand consumer and Gourmand. It is also a two block walk to access historic arabesque market corridors and mosque/cathedrals half a millennium old or more. It is not walking distance to Alhambra so you know, it would be a major hike for the enthusiast also because of the elevation gain. Their restaurant/bar have a wonderful Lux feel and their wait staff are exceptionally friendly, accommodating and professional in their duties. You will notice the difference and enjoy the food and attention given at the Garbo. Use the elevator that's off the restaurant for fastest access to your floor btw. Corridors are clean and comfortable and rooms are large for euro standards. They are also very very clean. And have new style laminate flooring not carpet and painted walls not wall-paper. If you suffer from allergies you will appreciate that. I did, and normally suffer during Hotel stays. Security/Safety, Service and good night's sleep are the main reasons I come to a hotel. And I felt safe at the property. Our mattress was essentially a box-spring. There is no quilt top or memory foam top to dampen Contact with hips/pelvis/elbows. I know this was not right, but the front desk didn't see problem. our teenage kids in the adjoining room a had soft beds with the necessary configuration to make it so but that couldn't be admitted to, nor accommodated. (Fully Booked Hotel) Everything else was just consistently european-normal or a notch above. I wish there was valet parking. If I could book the teaser rate they advertised I'd stay here again provided I could check the bed or switch rooms for a softer bed if I wasn't happy.

Jacob was the most hospitable people I have come across on my entire trip. They were helpful, funny…read moreand most of all patient with my lack of understanding of the city. The hostel is a fairy tale that need not be left to enjoy the diversity of the marvelous city. 10/10 recommend for any future travelers!!!!

TREEHOUSE SLEEPING IN HAMMOCKS, MOJITOS PAELLA i love this place! it is not your average hostel!…read morealthough one night a girl was sleeping in my bed..hence the sleeping in the hammock..soo if that happens to you i suggest sleeping in the treehouse or chill room cause sleeping in a hammock is kinda hard.. if beds are all booked you can book a hammock for half price though!

STRONGLY RECOMMENDED and Fantastic stay in Grenada. I would not have picked any other place to stay…read moreat Grenada for my wife and I. First, the service was exemplary. David, a front desk attendant, was super friendly and gave us super helpful recommendations for modes of transportation, restaurants, and other activities. And he was just always warm, kind, and patient with our many requests. Juan, one of the waiters during breakfast time, was always so patient and timely with our requests. We kind of felt we established relationships with the staff at the end. The hotel is beautiful. You feel like you are in Spain in the hotel. The plaza is so peaceful to have a meal or just to relax. The are several beautiful rooms and the hotel has a interesting history. The rooms are comfortable. I liked the bathroom because it's spacious and the bed was super comfortable. The only thing to consider is that only one hotel room has an outdoor space. We had dinner and breakfast. The dinner was good. Food was somewhat flavorful but again, the ambiance is fantastic and relaxing. Service was warm, patient, and timely. This is one of the few breakfast places nearby that provides comprehensive choices and an American style breakfast. The breakfast is tasty. The price includes both a buffet and menu choices. The only slight concern is the breakfast is approximately $30 per person which is very expensive compared to other options in the area and outside the area. I strongly recommend for any visitor to Granada to consider this hotel.

Honestly can say enough good things about this hotel! We loved the authentic structure, rooms and…read morehospitality, great job Bonvoy! The first impressions are unbelievably amazing! How many can say they stayed at such a historic place? Loved our room overlooking the courtyard. Was quiet even though we were on the main thoroughfare. Our room was cleaned regularly, the daily breakfast was fresh, the service was spectacular! Food is absolutely amazing here! I mean mouth watering fresh! Service is as good as it gets. We would definitely stay here again!