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    Pension Austria

    4.0 (1 review)

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    Meliá - Our booking voucher

    Meliá

    2.9(12 reviews)
    0.4 km
    €€

    Please don't underestimate the 1 star reviews on here as we did. Save your money and book…read moreelsewhere. The front desk staff and management lacks a touch of customer service that is essential for a pleasant stay. They refuse to help or transfer your call to someone who is willing to help. I am a travel agent who booked a Level Premium Suite with terrace for our valued client's honeymoon. Upon check in the clients were only given a premium room since that is what their system showed and even though they were presented with voucher proof of the type of room we had our clients booked for, they refused to look at it or be willing to provide an immediate solution. Us as an agency would have been willing to pay the necessary difference in cost (even thought a suite price was already paid for when we made the reservation) to fix this situation for our client's immediately. But Jemma at front desk refused to help and simply kept repeating to me that all she can do is provide us with an email address for us to send our issue to and would most likely not have a response until the next day. When i asked to speak to her manager Angelo, she refused saying that he didn't assist these kind of issues. If he isn't willing to fix issues with his guest's stay, then what is he there for? Very disappointing that there was no willingness to cooperate to make our client's happy and give them the room type they paid for. They now have to stay the night in the incorrect room as we sort this issue out by email. We send clients to this property almost every week and given the way this issue was handled we will now look for an alternative property in Granada when our clients travel here. We never had issues with the other bookings but we need to rely on places that are willing to provide our clients with immediate and proactive solutions to the problems that could arise and this is not a place we can trust on.

    Room was great. Staff is friendly. Hotel is nice. Conveniently located. Not sure what's up with the…read morelounge though. I just wanted a drink but was told that if I'm not eating I have to sit in "the lounge". I'm good with that, but the lounge feels like an afterthought. It's really not a place with any kind of ambiance. It's like a place where the leftovers hang out. Truly unfortunate.

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    Meliá - Lobby area

    Lobby area

    Meliá - Sitting area

    Sitting area

    Meliá

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    Pension Austria - bedbreakfast - Updated May 2026

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