I've been a customer at WAXON for the past 4 or 5 years and thought that I should finally post a…read morereview. Despite having to travel over an hour to get to this location (right by Summerhill station), I wouldn't think about going anywhere else.
First off, as other reviewers have mentioned, there are two entrances, so if you're worried about walking through the front door of a wax bar, WAXON's got you covered. The back entrance is easy to navigate, so you don't have to worry about getting lost when finding your way to the lobby either. The design of facility is very sleek and modern with their glass walls that face the street and signature yellow and grey coloured furniture. It is very clean and well kept, and their line of products can be found right in the lobby.
The staff are very friendly. Upon arrival, the receptionist(s) always greet me with a smile and offer a water bottle while waiting for my service. I've been going to the same esthetician, Kate, since the first time I went to WAXON. Other reviewers have mentioned that the esthetician does not leave the room as you undress, which is true, however Kate does turn around and even offers a cleansing wipe prior to the service to eliminate any added discomfort. In addition, she talks to you throughout the service, which does ease you through the process. Despite her knowing exactly what I want, she has me do a once over to ensure that I am satisfied before I leave, which is something that I personally appreciate.
They have a couple of waxes: gold (previously blue), purple, and white (I think) - all of which are stripless. The gold and purple have been used on me, and I don't really know what else to say other than they definitely do their job. They may have different uses or purposes, but I've never asked what the difference is between them. The waxing sticks used to apply the wax are used individually and are disposed of immediately after use. After the service, they apply Prince Reigns serum, which prevents ingrown hairs. They sell this product as well as a variety of scrubs, lotions, oils, and soaps. When I first started coming here, they do sometimes push the products, however, I personally buy the serum and sugar scrub as often as I need to (as they both last for a few months), so I don't really have that issue.
In terms of booking, you can schedule an appointment online via the WAXON website. If you create an account and book online, you get 100 pts (or 200, I can't remember) to your WAXON account that you can use towards a future service. (You can get these by referring a friend [500 pts], or buying two products at once [200? pts].) I banked enough to get $23 off my service, which was great at the time for a university student like me. Also, if you show your student card (or check-in on yelp, I believe), you get a discount!
All in all, I have no complaints about WAXON. The staff are wonderful, the facility is clean, and the service is outstanding. What more can you ask for?